I needed to rent 2 units and they told me I couldn’t so my son rented 1 of the units and I the other. Moved everything out of my unit and closed the account.
Downsized my sons unit and needed to rent a smaller unit I am an emergency contact and authorized user on the account and I make the payment. When it was time to transfer to a smaller unit dawn wouldn’t allow me to move with out my sons permission. However they will take my $. They also would not prorate what we had already paid and it’s the 6 day of the month.
Dawn was very rude and ugly.
No professional ism at all. She made up the rules as she went along
Product or Service Mentioned: Public Storage Customer Care.