The customer service department of Public Storage will not tell you all of your options when it is time to move out.Nor will the onsite management staff or even corporate.
I talked to all 3. If you move out before the 15th of the month and BEFORE you pay your final months rent - they will supposedly prorate it. Otherwise they will keep your full months rent and turn around to re-rent it to another customer, allowing Public Storage to double dip.
Generally one would expect Public Storage customer service to give you all of your options when you call - but in this case they were purposely misleading.
Poor customer service!
Review about: Public Storage Storage Unit.