Public Storage - Withholding refund for partial months rent
The customer service department of Public Storage will not tell you all of your options when it is time to move out.Nor will the onsite management staff or even corporate.
I talked to all 3. If you move out before the 15th of the month and BEFORE you pay your final months rent - they will supposedly prorate it. Otherwise they will keep your full months rent and turn around to re-rent it to another customer, allowing Public Storage to double dip.
Generally one would expect Public Storage customer service to give you all of your options when you call - but in this case they were purposely misleading.
Poor customer service!
Review about: Public Storage Storage Unit.