When I rented a unit, I asked the manager if animals were allowed in the property. She said: "absolutely not." Well, there is a cat living in a unit and I am severely allergic.
I initially complained to the managers in the office but the answer was like: "Pay up, shut up and live with it." That's their answer to mostly everything. Well, I can't. So, I took the issue to upper management. They say they are investigating....
what about the cameras? the cat was very visible in the garden, elevator, entrance. Also, if I wanted to find a cat, I would make a trip to the grocery store and I would buy some raw meats. I would locate the cat in a minute.
But they have to investigate. I simply asked them to move me to another property but apparently nothing can be done. It is a shame as I would never refer anyone to Public Storage I would strongly discouraged anyone from renting from them. Customer service is non-existent.
Allergies are serious issues, sometimes causing death. Still, as they say, they are investigating. Meanwhile, it is: "pay up and shut up." There are other issues such as the gate that never closes during the week, roaches in the unit that come from the next door one, dirty bathroom, dusty floors and day laborers who get way too close to you if they decide they like you. I am talking inside the property....
I need to run and find another place, a non-storage place. Using storage was/is not an intelligent decision.
Product or Service Mentioned: Public Storage Storage Unit.