On October 06 2018. About 2pm the mansger of the facility located on Speedway blvd. Stopped at my storage unit. In a *** attudude demands to me that I can not have items from my unit placed temparaly out in fron. Of my unit because she has people drive by. All items are next to the building not blocking access of vehicles to pass by. Im a bussiness owner just relocated the day before and need time to orgenize the items being stored inside for normal business operations.
Earlier in the morning a differant. Manager i guess the area managrr stopped by to ask us not to be hangging out in the unit. I explained that im a business and need time to get things oginized so im able to locate the items without spending all day trying to find the specfic item.
He stated i should not be in the unit longer than 15 minutes. I tried to explain that is very unreasonable limits placed un an already high stress levels dealing with operation of a business owner.
As a business owner for ONE IF I TREAT MY CUSTOMER UNFAIRLY I WILL LOSE MY CUSTOMER BASE.
SECONDLY,. the ad hoc rule making implemented after moving in to a facility is very poor manament pratices and only demonstrates the type of inexperienced leadership of your orginazation.
Yes, Im only one customer of many your business may think you have. When mangement displays such unconcern for other fellow humans , this is my business how I feed my family everday. IM NOT SOME HOMEOWNER STORE A FEW ITEMS THAY HAVE NO ROOM FOR AT THEIR RESIDENCE.
IM LEASING LARGE UNITS PAYING.TOP DOLLAR EACH AND EVERY MONTH. OF EVERY YEAR. THIS YEAR IS OUR BUSINESS 32ND YEAR SERVING OUR CUSTOMERS WITH RESPECT DIGITY AND HIGHST QUALITY.
Product or Service Mentioned: Public Storage Manager.
Reason of review: Poor customer service.