Our storage unit was broken into in October 2016 - the thief was caught in plain sight by my wife, as the thief was bringing stolen possession out of the main door, and she was also wearing my wife's clothes!!....my wife immediately notified the front desk, but they took forever to call police and ...they allow the thief to leave . Police report was done and detectives have asked for video and Public storage never provided the footage....The thief's mother was rented a unit and that's where part of our stolen property was found.
Inside the thief's mother's rental unit... But until this moment, the thief has not been caught despite being caught on camera, in plain lobby sight. The place is run down - they increase the rent constantly - yet the restrooms are broken down most of the time - and the button to access the security door from the inside is broke and coming off the wall. Some of the front desk workers are nice, but it seems that hardly anyone is there when you call.
no one answers. always get the voicemail....With all the money that they are getting every month, you would figure they would maintain a cleaner space and beef up security. If any else has had their stuff stolen or any major issues, let me know.
I'm in the process of talking to lawyers and doing a class-action lawsuit against Public Storage Panorama city CA. Public Storage Panorama City 15145 Roscoe Blvd, Panorama City, CA 91402
Product or Service Mentioned: Public Storage Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $15000.
Preferred solution: Let the company propose a solution.
I liked: Customer service and price at begining.
I didn't like: Raise rates, Customer service, Has not provided video after my unit was broken into.