State: Texas City: Houston Clear all filters (15 of 585 reviews match)
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Public Storage on Barker Cypress over charged me for my 3 weeks of rental of a storage unit. They say that because I did not let them know 2 weeks prior to checking out...I owe for 2 months. I told them when I rented the unit that I would only have it for two to 3...
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#902516
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I rented one of your unit 16303 Loch Katherine Lane location, recently you are doing renovation for the door, i realized that one of my personal item had gone missing this motning. I need that today and you had just ruined my whole entire day plans. On top of that,...
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#788085
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I HAD A STORAGE WITH THEM FOR E MONTHS PS IS THE WORST STORAGE COMPANY I GAVE VER DEALT WITH. THEY ALWAYS FIND SOME WAY TO RAISE YOUR RENT OR FIND A WAY TO PLACE A LIEN ON YOUR ITEMS. I WAS 3 MONTHS BEHIND PAID IN FULL. WENT TO MY STORAGE WAS STILL SUSPENDED AND LOCKED...
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2.0
I didn't like
  • Poor customer service
  • Personnel
  • Rate increase
#739228
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Public Storage Rental Review

Public Storage
#856821
1.0
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In May 2016 my bill was $128 in June 2016 it was $136 now I am looking at July 2016 bill and it is saying $146.91!!!! I pay my bill at least 2 days before it is due and have had this unit for four years. These people are criminals!
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Public Storage Storage Unit Review

Public Storage
#742650
After calling to find out what time the location on E loop 820 closed, at 6pm, I got there right at 5:30. Then she informed me that there wasnt enough time for her rent me a storage & that (she needed 40 minutes) I should just reserve one online for tomorrow. That's ok I found another storage facility willing to stay open a few extra minutes & take my years rental fee in advance.
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Public Storage Customer Care Review

Public Storage
#493446
I dont care for there customer service and how l am being treated. I am not late but getting letters about when I am late the fees I am going to be charged. Its like they want you to get behind so they can own your things storaged inside. I can't wait until I am able to move my things out for good and I will never ever rent from them again ib life. Dust and rain gets inside tbe storage. Its not nice and clean as they state. A big big rip off.
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I have several complaints with the PS on Milwee in Houston. 1. The isurance that I was forced to buy is apparently no good when you need to use it. 2. They are closing down, yet we are getting conflicting times about the last day and we can only get in from 9:30 -...
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1.4
#646454
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PLEASE PLEASE!!!!!!!!!!! Be careful with these people please document all items stored in there lots document and get a signature on them reason being is Supervisor can any time open your lot and take your items and have them sold... I know of a supposedly great...
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#589695
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After my rent was raised to $141 for a 5x10 space, I went online and discovered that if I was a new customer I could get the same space for less than $100 per month. When I called to complain they reduced my rent to $112 for 6 months. I was a customer for 8 years. I'm...
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#517610
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I will NEVER NEVER NEVER ever rent a unit from a Public Storage facility. They have increased my rent for the send time and I received the notice less than a month before the increase was to happen. I cannot count the number of times the employee servicing the desk...
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#510033
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I have worked for Public Storage for 4 years. Enough is enough... These customer complaints ARE TRUE AND ACCURATE. Public storage managers force us to sell locks and insurance. Some properties are disc/cylinder lock required and customer are forced to pay almost $20...
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Anonymous
Anonymous

This needs media attention! !! Call the news.The public needs to know!!!

Anonymous
Citizens for Storage Reform

As a group of injured consumers, very good you you. If more would try to bring the bad behavior to the attention of the public then these people would be known for what they h...

#459901
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I have just paid my $131 bill that was due today(on the 6/1/2013).So I refresh the page,and I see updated info on the next month payment due on the 7/1/2013 that is showing $142.I was very shocked,so I called the location (281) 847-2334 to ask why there is this...
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Anonymous
dnhou

After only 4 months of a reasonable rate they increased my rent by $70/month. They are a sleazy company with no morals whatsoever. I regret not reading complaints before I s...

#413845
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My Public Storage unit, 7701 S. Main Street, Houston in the medical center , has chosen not to provide carts for moving items into and out of a storage unit. When asked about the problem, the local propertiy rep. said the district manager was aware of the problem....
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Anonymous
Anonymous

This company won't pay for a new toilet paper roller, why would they pay for a new $175 cart?

Anonymous
Citizens for Storage Reform

Let\'s get this straight. The carts are being stolen and the company will not replace? Would it not be simpler to chain up the carts and issue a key to each customer who is mo...

#362083
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