Not resolved

My friend emptied out her storage unit and cancled her aggreement. She had cancer surgery and was in the hospital for seven months .

So when she was able to check her bank and credit card statment, you kept charging her credit card by autopay for 7 months and would not refund her money. She is still very weak and I went to the storage faciliy in Lumbard Illionis to see why they did that. We opened the unit and it was empty with only a small bag of garbage in it and they told her that is what she is being charged for.

When she moved out last year she cleaned the unit and left a small bag of garbage outside to be thown away and you put it back in and charged her credit card for seven months while she is in the hospital fighting for her life. Disgusting!!

Product or Service Mentioned: Public Storage Storage Unit.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Nov 09, 2017.
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