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Pissed Consumer Interviews ?

I've been at the same Public Storage facility for 7 years. I recently bought a house so it was time to get my things out of storage. I hired a moving company specifically to get my items out of Public Storage. I met the movers at the property location and we headed back to my unit. When we opened the door there were *** and urine stains covering my belongings, it was everywhere. The movers began to take things out but soon began coughing and one of the men almost almost threw up. At this point we all stepped outside to get some fresh air. While we were there the movers called their supervisor. They were told to stop immediately, that my unit was a health hazard and they would not be able to proceed.I was mortified. I contacted the Public Storage locations front desk and the gentleman was absolutely awful. There was no shock in his voice nor was there any sympathy. His only response was to hand me a form with the information to file a claim.In order to file a claim I must take the following steps.1. Get into the unit and sort out the damaged items.2. Take photos and notes of the damage.3. Assess the value of the items and submit that to the Public Storage insurance company.If my claim is approved the most i will get is $250, but there is a $100 deductible! All I could possibly recover is $150 for my personal possessions.The contract is written in such a way that Public Storage has zero responsibility for ensuring the safety and well being of anyone's personal property. So I've been paying $100+ dollars for the last 7 years for nothing. I may as well have left my things on the street, maybe some of it would have found a new home and I could have saved $8,500+ dollars. All that money just wasted.Now my decision is do I risk my, already poor, health on going into the unit and seeing what can be salvaged or just let it go and leave them to deal with the mess. I have no idea how a business as widespread and well known as Public Storage could be so callous with the items people trust them to store.I will never use a Public Storage facility again. I will also make sure my friends, family and as many people as I can reach know how I've been treated and the genuine negligence of Public Storage and their business practices.I see no other alternative than to share my story with others on FaceBook, Twitter, Pinterest, Instagram and YouTube. Hopefully, I can save some people the heartache of seeing their property ruined.
Storage fees, late fees, lien fees change every month. Tried contacting the manager never answe the ph. Needed to schedule a move out. They say I have to pay the full month even if I wanted to just pay for half of the month. Bad check fee has been on my account for 3...
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Anonymous
Storage employee

The fees do not change every month. The 1st page of the lease has the fees on it. Over the years they have increased the lien fee and lien sale fee. Late fees are always $20 o...

1.0
#1380247
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I’ve been renting with this company for years. I’ve been charge different fees every other month, district manager has a load of different excuses on these fees. Tried to schedule a move out for weeks and property manager never answered or no one else. Now I have to...
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#1380133
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Public Storage - Mold in storage unit

Sept 25 movers came to move our furniture and discovered everything covered with mold due to drainage problem on property. We have had to hire a mold inspector and crew to go through everything to see what can be salvaged which is costing a fortune . They are still charging us a a storage fee.
1.0
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Advertised vs Delivered
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#1379900
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This happened on Sept 25 when movers came to go through our stuff. Of course they were unable to take any of it due to the mold. Now, we have had to hire a mold inspector and crew to see if anything can be salvaged at an enormous fee. They refuse to take any...
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#1379884
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Public Storage - I had a reservation on barnur Blvd and took cab there

No one available to help had to cab back you cost me over $60 That I did not have o am currently homeless. I very unhappy with your company you owe me at least $60 Angry ast $60
#1378136
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We had the moving company come to move our furniture and valuables out of storage, but due to Mold they couldn’t move it. We had the lowest unit in the storage complex & several inches of water seeped in from rains. Our furniture & valuables still sit up in Woodbury MN...
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#1378054
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This company raised the rent with NO extra services or reason and then charged me a hideous late fee even after paying on time for months. Customer service was poor. They also advertise climate controlled and the unit is not climate controlled. False advertising? The...
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Anonymous
Storage Employee

They raise your rate because they can. It's in the lease. Please take the time to educate yourself by reading it. If you do not like the terms, then please, for the sake of yo...

Anonymous
Anonymous

Don't threaten to move, just do it. They will sell your stuff in a Florida minute, if you do not take care of this right away.

1.0
South Daytona, Florida
#1377363
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Public Storage - Very unreanable demands by manager
On October 06 2018. About 2pm the mansger of the facility located on Speedway blvd. Stopped at my storage unit. In a *** attudude demands to me that I can not have items from my unit placed temparaly out in fron. Of my unit because she has people drive by. All items...
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#1375030
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The manager at this storage is a crook! . Do not believe anything they say. The day we rented the space there was a customer in the office complaining about being overcharged and another one on the phone complaining. I should have walked out then, but I had just moved...
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Anonymous
Storage Employee

You don't say how or what you were overcharged so I'm not sure how to help. There's a lot of missing information on your part. I work in the storage business and would like a ...

#1374813
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I rented a storage space at public storage locate at 3291 camp creek pkwy in east point Georgia; my lock was mistakingly clipped by a lock smith and left for God knows how long unlocked and wide open. As a result of this some of my clothes and furniture was damaged...
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Anonymous
Storage Employee

Speak with the District Manager. If the office won't give it to you in the office, it should be on the placard on the desk at every office along with his or her email address....

1.0
#1374162
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