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Pissed Consumer Interviews ?

I've been at the same Public Storage facility for 7 years. I recently bought a house so it was time to get my things out of storage. I hired a moving company specifically to get my items out of Public Storage. I met the movers at the property location and we headed back to my unit. When we opened the door there were *** and urine stains covering my belongings, it was everywhere. The movers began to take things out but soon began coughing and one of the men almost almost threw up. At this point we all stepped outside to get some fresh air. While we were there the movers called their supervisor. They were told to stop immediately, that my unit was a health hazard and they would not be able to proceed.I was mortified. I contacted the Public Storage locations front desk and the gentleman was absolutely awful. There was no shock in his voice nor was there any sympathy. His only response was to hand me a form with the information to file a claim.In order to file a claim I must take the following steps.1. Get into the unit and sort out the damaged items.2. Take photos and notes of the damage.3. Assess the value of the items and submit that to the Public Storage insurance company.If my claim is approved the most i will get is $250, but there is a $100 deductible! All I could possibly recover is $150 for my personal possessions.The contract is written in such a way that Public Storage has zero responsibility for ensuring the safety and well being of anyone's personal property. So I've been paying $100+ dollars for the last 7 years for nothing. I may as well have left my things on the street, maybe some of it would have found a new home and I could have saved $8,500+ dollars. All that money just wasted.Now my decision is do I risk my, already poor, health on going into the unit and seeing what can be salvaged or just let it go and leave them to deal with the mess. I have no idea how a business as widespread and well known as Public Storage could be so callous with the items people trust them to store.I will never use a Public Storage facility again. I will also make sure my friends, family and as many people as I can reach know how I've been treated and the genuine negligence of Public Storage and their business practices.I see no other alternative than to share my story with others on FaceBook, Twitter, Pinterest, Instagram and YouTube. Hopefully, I can save some people the heartache of seeing their property ruined.
If you move out of Public Storage on the first day of the month, they will bill you for the entire month - BEWARE OF THIS!!!!! There is no pro-rating!!!! They will then, most likely, rent out your vacant unit that you paid for and collect double rent. This is a change...
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Anonymous
Rickinator

Why does the link say Dec 08, 2018 but the date on the page is Aug 02, 2017.

Anonymous
furious

Yes, I have just experienced that myself! Bunch of thieves..I would say use social media to the fullest extent to make sure these guys go belly up!

#1082587
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Public Storage - Jillian Gonzalez has failed to reimburse me after being locked in facility
Public Storage - Jillian Gonzalez has failed to reimburse me after being locked in facility
Public Storage - Jillian Gonzalez has failed to reimburse me after being locked in facility
On Tuesday May 29, 2018, I got stuck at Public Storage on Lee Highway in Centreville, VA. I was there for about 3 hours from 8 to about 11. While there I called Public Storage’s corporate and talked to people who did nothing but blame me for being stuck. I told them...
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Anonymous
Anonymous

Wow. Sounds like a horrible experience! I’ll never use them!

Anonymous
Anonymous

I can't possibly read such a long post in its entirety. Ma used to lock us in our rooms longer than your stated stay at the facility and we survived. Of course we let the coun...

1.1
I didn't like
  • Poor customer service
  • Cistume
  • Paying for my property to get destroyed
#1416389
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Damage from Public Storage

Damage from Public Storage
Damage from Public Storage
Damage from Public Storage
Damage from Public Storage
Damage from Public Storage
Damage from Public Storage
Damage from Public Storage
Damage from Public Storage
Damage from Public Storage
Damage from Public Storage
I have two units at Public Storage . I have not been to the units in a long time and when I went in the other day everything is covered in white musky coverings like it’s getting ready to mold. Everything is infested with bugs. It looks like the units without AC for quite some time. Public Storage says too bad and will do nothing to rectify the situation.
#1294944
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Featured
Public Storage - Storage Unit Burglarized  - Thoughts?  Do i have a case?
Public Storage - Storage Unit Burglarized  - Thoughts?  Do i have a case?
Public Storage - Storage Unit Burglarized  - Thoughts?  Do i have a case?
Public Storage - Storage Unit Burglarized  - Thoughts?  Do i have a case?
So, Basically i rented a storage unit in March of 2017. I moved out of my apartment where i had been living there for 5 years. At that time i decided to remt a room from a good friend. The reason why i moved was because my monthly rent went up again. I approached this...
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Anonymous
Anonymous

They might not be liable for theft but I would follow through with a police report because stealing, theft is a crime no matter where. And even though you signed a waiver Publ...

Anonymous
William

Quote : "I did sign paper work that excluded the storage unit for any theft ."Definition : excluded the storage unit for any theft$2,000.00 of insurance coverage is apparently...

3.2
I didn't like
  • Security
#1165831
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IF YOU HAVE HAD ISSUES WITH PUBLIC STORAGE BREAKING STATE LAWS AND TRYING TO OR SUCCEEDING IN ILLEGALLY AUCTIONING YOUR POSSESSIONS, PERHAPS WE SHOULD FORM A CLASS AND SUE THEM. PUBLIC STORAGE IS GUILTY AS CHARGED OF BREAKING NUMEROUS LAWS IN THE STATE OF CALIFORNIA,...
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Anonymous
V Flowers

I am actively pursuing legal action AGAINST Public Storage in Las Vegas Nevada. I am interested in joining a Class Action Lawsuit against this company.

Anonymous
Stingiloveyou1

Oh my gosh I need to speak with someone I have been screwed bad bad please can someone help me?

#807906
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Public Storage - Blocked with no way to get out, false imprisonment, no conce
Public Storage - Blocked with no way to get out, false imprisonment, no conce
Public Storage - Blocked with no way to get out, false imprisonment, no conce
Public Storage - Blocked with no way to get out, false imprisonment, no conce
Public Storage - Blocked with no way to get out, false imprisonment, no conce
Iris Drive there approximately 10 of 9 went to my storage by the time I left it was approximately 10 p.m. shortly after my gate code and would not work I kept trying it it said error after a few more times you said call office I called the office there was no one in...
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Anonymous
F Capell

Stop by https://www.reddit.com/r/LockedInPS/

Anonymous
Falcon Paw

Yes they are definitely only concerned with making as much money as they can, ended many issues regarding negligence and liability especially with false imprisonment and havin...

1.1
#1266212
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I was told i can on the 4th of every month with no Late fee but that was a lie. They called me on the 2 saying if i did not have my payment in by 4 that day that they are going to cut my lock off that i payed $25.00 at the office. So i ask them what is the S.C laws...
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Anonymous
Zeferena Huckleby

Maybe filling a class action lawsuit. They are hurting hundreds of people. I think we need to set them straight.

#1439352
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Public Storage - STAY AWAY! Saxton Ave, Bayshore, NY
Public Storage - STAY AWAY! Saxton Ave, Bayshore, NY
Public Storage - STAY AWAY! Saxton Ave, Bayshore, NY
We used this storage facility for 2 months (July-August)and left with moldy possessions. We had to store our furniture and some boxes as we were between houses. When the movers began moving our items out of Public Storage, they said there was some mold on some of our...
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PeacefulAardvark
PeacefulAardvark

After reading your lease, you will have all your answers on why they are not responsible. You will have to file a claim with your homeowners or rental insurance.

2.0
I liked
  • Easy access
I didn't like
  • Damage to possessions
#1336748
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Public Storage - Rats in unit

Public Storage - Rats in unit
Public Storage - Rats in unit
Public Storage - Rats in unit
Public Storage - Rats in unit
Rats *** in my unit and in some of my boxes. I am in the military and deployed for a year to find my items like this. Some things i have to throw away. Told the manager on duty. She was not concerned. Just handed me a pamplet to contact someone. Very angry and disgusted. The moving team has to go through everything and deal with this.
#1340030
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Public Storage - Broke my furniture
I rented a unit at the rte 130 Edgewater Park facility. In June of 2018 P.S had a company called Janus come out a replace all the doors, mind you I have no say in this. The installers pulled out my 6 1/2 to 7 feet long top piece to a very large glass and mirrored...
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Edgewater Park, New Jersey
#1398855
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