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Pissed Consumer Interviews ?
I've been at the same Public Storage facility for 7 years. I recently bought a house so it was time to get my things out of storage. I hired a moving company specifically to get my items out of Public Storage. I met the movers at the property location and we headed back to my unit. When we opened the door there were *** and urine stains covering my belongings, it was everywhere. The movers began to take things out but soon began coughing and one of the men almost almost threw up. At this point we all stepped outside to get some fresh air. While we were there the movers called their supervisor. They were told to stop immediately, that my unit was a health hazard and they would not be able to proceed.I was mortified. I contacted the Public Storage locations front desk and the gentleman was absolutely awful. There was no shock in his voice nor was there any sympathy. His only response was to hand me a form with the information to file a claim.In order to file a claim I must take the following steps.1. Get into the unit and sort out the damaged items.2. Take photos and notes of the damage.3. Assess the value of the items and submit that to the Public Storage insurance company.If my claim is approved the most i will get is $250, but there is a $100 deductible! All I could possibly recover is $150 for my personal possessions.The contract is written in such a way that Public Storage has zero responsibility for ensuring the safety and well being of anyone's personal property. So I've been paying $100+ dollars for the last 7 years for nothing. I may as well have left my things on the street, maybe some of it would have found a new home and I could have saved $8,500+ dollars. All that money just wasted.Now my decision is do I risk my, already poor, health on going into the unit and seeing what can be salvaged or just let it go and leave them to deal with the mess. I have no idea how a business as widespread and well known as Public Storage could be so callous with the items people trust them to store.I will never use a Public Storage facility again. I will also make sure my friends, family and as many people as I can reach know how I've been treated and the genuine negligence of Public Storage and their business practices.I see no other alternative than to share my story with others on FaceBook, Twitter, Pinterest, Instagram and YouTube. Hopefully, I can save some people the heartache of seeing their property ruined.
If you move out of Public Storage on the first day of the month, they will bill you for the entire month - BEWARE OF THIS!!!!! There is no pro-rating!!!! They will then, most likely, rent out your vacant unit that you paid for and collect double rent. This is a change...Read more
On Tuesday May 29, 2018, I got stuck at Public Storage on Lee Highway in Centreville, VA. I was there for about 3 hours from 8 to about 11. While there I called Public Storage’s corporate and talked to people who did nothing but blame me for being stuck. I told them...Read more
I didn't like
- Poor customer service
- Paying for my property to get destroyed
Damage from Public Storage
I have two units at Public Storage . I have not been to the units in a long time and when I went in the other day everything is covered in white musky coverings like it’s getting ready to mold. Everything is infested with bugs. It looks like the units without AC for quite some time. Public Storage says too bad and will do nothing to rectify the situation.
So, Basically i rented a storage unit in March of 2017. I moved out of my apartment where i had been living there for 5 years. At that time i decided to remt a room from a good friend. The reason why i moved was because my monthly rent went up again. I approached this...Read more
I didn't like
IF YOU HAVE HAD ISSUES WITH PUBLIC STORAGE BREAKING STATE LAWS AND TRYING TO OR SUCCEEDING IN ILLEGALLY AUCTIONING YOUR POSSESSIONS, PERHAPS WE SHOULD FORM A CLASS AND SUE THEM. PUBLIC STORAGE IS GUILTY AS CHARGED OF BREAKING NUMEROUS LAWS IN THE STATE OF CALIFORNIA,...Read more
Iris Drive there approximately 10 of 9 went to my storage by the time I left it was approximately 10 p.m. shortly after my gate code and would not work I kept trying it it said error after a few more times you said call office I called the office there was no one in...Read more
I was told i can on the 4th of every month with no Late fee but that was a lie. They called me on the 2 saying if i did not have my payment in by 4 that day that they are going to cut my lock off that i payed $25.00 at the office. So i ask them what is the S.C laws...Read more
We used this storage facility for 2 months (July-August)and left with moldy possessions. We had to store our furniture and some boxes as we were between houses. When the movers began moving our items out of Public Storage, they said there was some mold on some of our...Read more
Public Storage - Rats in unit
Rats *** in my unit and in some of my boxes. I am in the military and deployed for a year to find my items like this. Some things i have to throw away. Told the manager on duty. She was not concerned. Just handed me a pamplet to contact someone. Very angry and disgusted. The moving team has to go through everything and deal with this.
I rented a unit at the rte 130 Edgewater Park facility. In June of 2018 P.S had a company called Janus come out a replace all the doors, mind you I have no say in this. The installers pulled out my 6 1/2 to 7 feet long top piece to a very large glass and mirrored...Read more
Edgewater Park, New Jersey
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