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Pissed Consumer Interviews ?

I've been at the same Public Storage facility for 7 years. I recently bought a house so it was time to get my things out of storage. I hired a moving company specifically to get my items out of Public Storage. I met the movers at the property location and we headed back to my unit. When we opened the door there were *** and urine stains covering my belongings, it was everywhere. The movers began to take things out but soon began coughing and one of the men almost almost threw up. At this point we all stepped outside to get some fresh air. While we were there the movers called their supervisor. They were told to stop immediately, that my unit was a health hazard and they would not be able to proceed.I was mortified. I contacted the Public Storage locations front desk and the gentleman was absolutely awful. There was no shock in his voice nor was there any sympathy. His only response was to hand me a form with the information to file a claim.In order to file a claim I must take the following steps.1. Get into the unit and sort out the damaged items.2. Take photos and notes of the damage.3. Assess the value of the items and submit that to the Public Storage insurance company.If my claim is approved the most i will get is $250, but there is a $100 deductible! All I could possibly recover is $150 for my personal possessions.The contract is written in such a way that Public Storage has zero responsibility for ensuring the safety and well being of anyone's personal property. So I've been paying $100+ dollars for the last 7 years for nothing. I may as well have left my things on the street, maybe some of it would have found a new home and I could have saved $8,500+ dollars. All that money just wasted.Now my decision is do I risk my, already poor, health on going into the unit and seeing what can be salvaged or just let it go and leave them to deal with the mess. I have no idea how a business as widespread and well known as Public Storage could be so callous with the items people trust them to store.I will never use a Public Storage facility again. I will also make sure my friends, family and as many people as I can reach know how I've been treated and the genuine negligence of Public Storage and their business practices.I see no other alternative than to share my story with others on FaceBook, Twitter, Pinterest, Instagram and YouTube. Hopefully, I can save some people the heartache of seeing their property ruined.
O we contacted them many times. We stored at a place in lawerence kansas off of haskell. My husband had put down first months rent and prorated for what i think was a couple days at the end of the month we moved in. So when they called , I had assumed we were only 1...
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Company wrote 0 private or public responses to the review from 2 days ago.
1.0
#1421927
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Public Storage - Dissatisfied Customer

I have made several attempts at resolving an issue my daughter had with one of your storage units. I have called and left several messages to pay the balance owed. No one returns a call and there are no customer service representative to answer a phone. You can continue to add additional fees and costs to an account that cannot be paid except by me. Your customer service is horrible.
Company wrote 0 private or public responses to the review from 2 days ago.
#1421655
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Public Storage - Auto pay cancelled?

I' m absolutely baffled as to how this company treats there Customers? I resent not having ANY notice that these new people were taking over. I'm stunned at the treatment I've recieved by Taylor himself. Comprimising my account. Thanks a Million Taylor
Company wrote 0 private or public responses to the review from Dec 09.
1.0
Details
Additional Fees
Additional Services
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
#1419459
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I have had this unit for 2 years and today they changed the policy. I have paid until 2019 but they will not allow anyone access to the unit. I am out of state and leaving out of the country and all they could say was they are sorry and they understand. Now they said...
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Company wrote 0 public responses to the review from Dec 08.
1.0
I didn't like
  • Unethical practices
  • Contract changed afterwards
  • Unprofessional
#1418393
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Do the employee know product, service and conditions. I walked in spoke with person they hire and I guess trained asked if I needed to do anything I was going to be moving out NO. After you move out just let us know... DID I SAY THERE EMPLOYEE..YES it was not easy....
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Company wrote 0 private or public responses to the review from Dec 07.
1.0
I didn't like
  • Rude customer service lack of product knowledge
#1418095
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My wife got a unit here after I told her not to after I got hurt at work and screwed over by workman’s comp so we lost almost everything except what we had in the unit and we were told that we were due on the 12 th then changed to the 9 th then later went to the 8 th....
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Company wrote 0 private or public responses to the review from Dec 07.
1.0
#1418004
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Featured
Public Storage - Jillian Gonzalez has failed to reimburse me after being locked in facility
Public Storage - Jillian Gonzalez has failed to reimburse me after being locked in facility
Public Storage - Jillian Gonzalez has failed to reimburse me after being locked in facility
On Tuesday May 29, 2018, I got stuck at Public Storage on Lee Highway in Centreville, VA. I was there for about 3 hours from 8 to about 11. While there I called Public Storage’s corporate and talked to people who did nothing but blame me for being stuck. I told them...
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Company wrote 0 private or public responses to the review from Dec 06.
1.1
I didn't like
  • Paying for my property to get destroyed
  • Poor customer service
  • Jillians attitude
#1416389
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Problems with Public storage

Waiting to see if general manager "gabe" at richardson location will correct problems before making review. It has beed 2 months
Company wrote 0 private or public responses to the review from Dec 03.
I didn't like
  • Slow service not helpful
#1414240
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Manager at location was not a very pleasant person to deal with got charged 60$ for a units that was advertising 1$ for the first month and 26$ a month ha what a joke got there and was told after the insurance and lock I had to purchase in order to even use the unit...
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Company wrote 0 public responses to the review from Dec 03.
#1413974
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Over a period of approx. 1 year this employee, Pat, at the Jax Beach, Fl. location have always provided me with excellent customer service. My profession includes numerous travels out of state and Pat always alerts me when a payment is due or there's an issue with my...
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Company wrote 0 private or public responses to the review from Dec 03.
#1413914
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