filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

I've been at the same Public Storage facility for 7 years. I recently bought a house so it was time to get my things out of storage. I hired a moving company specifically to get my items out of Public Storage. I met the movers at the property location and we headed back to my unit. When we opened the door there were *** and urine stains covering my belongings, it was everywhere. The movers began to take things out but soon began coughing and one of the men almost almost threw up. At this point we all stepped outside to get some fresh air. While we were there the movers called their supervisor. They were told to stop immediately, that my unit was a health hazard and they would not be able to proceed.I was mortified. I contacted the Public Storage locations front desk and the gentleman was absolutely awful. There was no shock in his voice nor was there any sympathy. His only response was to hand me a form with the information to file a claim.In order to file a claim I must take the following steps.1. Get into the unit and sort out the damaged items.2. Take photos and notes of the damage.3. Assess the value of the items and submit that to the Public Storage insurance company.If my claim is approved the most i will get is $250, but there is a $100 deductible! All I could possibly recover is $150 for my personal possessions.The contract is written in such a way that Public Storage has zero responsibility for ensuring the safety and well being of anyone's personal property. So I've been paying $100+ dollars for the last 7 years for nothing. I may as well have left my things on the street, maybe some of it would have found a new home and I could have saved $8,500+ dollars. All that money just wasted.Now my decision is do I risk my, already poor, health on going into the unit and seeing what can be salvaged or just let it go and leave them to deal with the mess. I have no idea how a business as widespread and well known as Public Storage could be so callous with the items people trust them to store.I will never use a Public Storage facility again. I will also make sure my friends, family and as many people as I can reach know how I've been treated and the genuine negligence of Public Storage and their business practices.I see no other alternative than to share my story with others on FaceBook, Twitter, Pinterest, Instagram and YouTube. Hopefully, I can save some people the heartache of seeing their property ruined.
Public Storage - Broke my furniture
I rented a unit at the rte 130 Edgewater Park facility. In June of 2018 P.S had a company called Janus come out a replace all the doors, mind you I have no say in this. The installers pulled out my 6 1/2 to 7 feet long top piece to a very large glass and mirrored...
Read more
Edgewater Park, New Jersey
#1398855
Reply to reviews
My storage unit was broken into! I pay insurance and the jewelry stolen is not covered! My stuff was thrown around! This is all due to the facilities negligence! Their gate was broken and they do t have cameras!
Read more
Anonymous
Storage emplyee

The insurance addendum clearly states that jewelry is not covered. It is also listed as an item that should NOT be in your unit. Read the lease and insurance papers to underst...

#1394592
Reply to reviews
I went to move my things out on November 2nd and everything to the back of my unit was destroyed from the mood my things were only in there for two months the manager was very rude and not understanding where I was coming from I had two late payments fees and they...
Read more
SquigglyWhiteTiger858
SquigglyWhiteTiger858

It wasn’t passed 45 days and when I spoke to the Gm now he is saying that when I transferred my unit inever checked for insurance again and I thought when you transferred some...

Anonymous
Storage Employee

Once you go 45 days past due, the insurance is dropped. Those terms are covered on the insurance addendum. See if your renters or homeowners insurance will cover it. They do s...

#1394333
Reply to reviews
This is a joke.. I only get emails, no one has called nor am I able to get in touch with anyone.. once I get my items I will NOT use this company again.. I only have a few months left before I move out and I will NoT come back! Customer service is a joke.
Read more
Anonymous
Storage Employee

You received a gate card at move in. The direct office number is on there. It is also on the 1st page of your lease. Customer service number is 866-684-6430. A live person ans...

1.0
#1394240
Reply to reviews
Good afternoon, I have had a storage unit in houston going on 4 years. Last week my mother became sick suddenly, we traveled nearly 3 days to idaho but we're to late and she passed before we could make it. That week I made contact with my storage facility to let them...
Read more
Anonymous
Storage Employee

My sincere condolences on your loss. But like any company, they are in the business of making money. If they let you move on the 2nd of the month and not pay a full months ren...

2.5
#1393419
Reply to reviews
Public Storage - 26% rate hike after just a few months
I selected public storage as my storage facility in June 2018, for a rate of $65 per month, a 5x10 storage unit. I just received notice that beginning Dec 2018 my rate will be $82 per month, a $17 hike, 26%. This is very high rate increase and the facility has limited...
Read more
PeacefulAardvark
PeacefulAardvark

Your first rate increase is 6 months after renting then yearly after that. The lease does mention rate increases

2.5
#1392911
Reply to reviews
Was Storall then public bought it. Rates has skyrocketed, from 129$ to 209$ in less yhan a year. Place is dirty beyond belief, equipment went from 6 carts to 2 with one badly broken. Every time you go in Its new staff. Just a mess. This is the one in Boyton Beach, Fl...
Read more
Anonymous
Storage Empoyee

Call customer service 866-684-6436. There's no reason for a dirty property. We are supposed to walk the facility and clean daily. Tell them about the state of the facility and...

#1392704
Reply to reviews
Show

Public Storage - Raised my rent almost by 50% I've been there one ye

Raised my rent almost by 50% I've been there one flipping yeAr . Two raises within year. Normal. Kinda... but is going from $57 to 100 normal?!?? nope!
1.0
Details
Additional Fees
Additional Services
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
I liked
  • Move in rate
I didn't like
  • Lie about how much it cost to open the space
  • No ethics or moral compass corporate thieves violate ca laws
  • Customer service or privacy controls etc
#1392611
Reply to reviews
Public Storage at 4630 Babcock St NE, Palm Bay, FL 32905 the salesperson Debby is cheating the customers. The difference between the price at the time of reservation and the price when the customer taking a unit on average $8.00 a month over the regular price. First...
Read more
1.0
#1392247
Reply to reviews
I have never posted a negative comments but this has pissed me off that I need to try and warn people of a scam they are running. I did research on finding the right size and right location and went online. I found a great price and i Secured a unit using internet and...
Read more
Anonymous
Storage Employee

It sounds like you moved in on a special pricing time. They often offer a low rate at Memorial Day & labor Day. In teeny tiny small print you will find that it says "this rate...

#1391123
Reply to reviews