Most helpful review

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Verified Reviewer
New Reviewer

Long Time Customer no show of appreciation or caring

I have been a long time customer of Public Storage for over 5 years. My beef with this outfit is their billing practices or should I say their constant rate increases. In November of 2022 I was informed that the rental rate including taxes and fees for my 5' X 5' Unit...
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ID
#4268176 Review #4268176 is a subjective opinion of poster.
Pros
  • Close to home
Cons
  • Horrible customer service
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Insurance is a scam

When you file an insurance claim with public storage insurance, but they just ignore you for months. It's been 3 months now and I'm still waiting for the initial contact that was supposed to be done 2 days later.

User's recommendation: Avoid them if you can. Run to a different bisiness.

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ID
#4333448 Review #4333448 is a subjective opinion of poster.
Cons
  • Customer deception
  • Rude personnel
  • Dirty locations
Loss
$6300
Preferred solution
I know they are working with orange door insurance so let them look at my claim and give me a call to resolve it.
New Reviewer

Can't find my storage unit location

Not from Miami and I don't know where my storage unit is at my husband's in the hospital and is booked under his name motley m o t l e y first name Dwayne DW a y n e
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ID
#4332597 Review #4332597 is a subjective opinion of poster.
Preferred solution
Hope to find a location

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New Reviewer

Resolved: Public storage are not good company to warn others

Update by user Jan 18, 2023

They restored the parking spot back to what it should be.

Original review posted by user Jan 18, 2023
I rented four parking spots before they took over where I parked out. I payed money for 24 hour access only to be told they don't allow it. I cancelled 3 of the four spots I rented because of this idiot policy. I received an email saying they closed out the 4th parking spot even thought it was paid and never requested. I called only to be told district manager has to fix it they could not. The property manager left at 6:00 no one else could fix this.I have no idea if the vehicle I had got towed and I cant get in because I am closed out.
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Resolved
ID
#4304415 Review #4304415 is a subjective opinion of poster.
Cons
  • No 24 hour parking access
Preferred solution
Not be closed out

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Verified Reviewer
New Reviewer

Dissatisfaction with customer service response to my correspondence and questions.