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1.4
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Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust

Update by user Jun 27, 2018

******* Update 6/27/18 ******* I have finally gotten my things out of storage. I found a company that specializes in vermin removal.

I paid an additional $300 to hire the specialist. The company was able to remove all of my belongings, take them back to their...

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14 comments
Anonymous
#1710092

Anytime you have things in storage, you should keep things organized and preserved and not forget about your things and go back a year later, that is considered negligent in a consumer part. You must keep your things in containers and plastic and make sure you have mouse traps and dust your items every so often.

Don't store any food that rats or mice can open and eat.Things don't stay clean on its own.

The consumer must keep things clean and organized. Not just neglect their items in storage and expect that the storage facility is responsible for the consumers actions.

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Featured
ID
#1241939 Review #1241939 is a subjective opinion of poster.
Location
Tampa, Florida
Product
Public Storage Self-storage Storage Unit
Cons
  • Lack of empathy
  • No protection
  • Genuine negligence
Reason of review
Negligence
Loss
$5000
Preferred solution
Let the company propose a solution
Most helpful review
If you move out of Public Storage on the first day of the month, they will bill you for the entire month - BEWARE OF THIS!!!!! There is no pro-rating!!!! They will then, most likely, rent out your vacant unit that you paid for and collect double rent. This is a change...
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35 comments
Anonymous
#1849156

The same way they can charge someone whose had an account with them $220 for a 10×20 unit and only charge a "new" customer $120. Best advice.....move out at the end of the month & don't give them the "optional" notice.

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ID
#1082587 Review #1082587 is a subjective opinion of poster.
Product
Public Storage Self-storage Storage Unit
Reason of review
Pricing issue

Public Storage - Lockout

I need to be let in. My purse my car keys my hotel Keys everything is upstairs and I'm locked out and cannot get back up there I need emergency help please
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ID
#2033782 Review #2033782 is a subjective opinion of poster.
Location
Houston, Texas

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Verified Reviewer
1.0
Details
I've tried calling corporate# which no options to corporate office, just transferred to Property. My issue I called property about my payment this month &;;;;;;;;; how I forgot, I did too much explaining to woman about HOW I forgot, informed her I don't have money...
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ID
#2031309 Review #2031309 is a subjective opinion of poster.
Location
Dallas, Texas
Cons
  • Treatment from office manager
  • How they are so greedy and rip off consumers

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Verified Reviewer

Public Storage - Boat/Trailer stolen

1.0
Details
Public Storage 1881 N Decatur LV , NV. Crackhead mother &;;;;; daughter stole the boat/trailer, damaged it pulling it out & after I raised *** police report, etc the boat/trailer miraculously came back 3 days after was taken. The employee/employees at the location called this assclown & wow...came back. Crackhead was so stupid used her own code to get in & out. Of course PUBLIC STORAGE district said nothing they can do but provide tapes to police. ***

User's recommendation: Do not rent from these clowns.

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ID
#2021000 Review #2021000 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Public Storage Customer Care
Cons
  • No answer when calling the unit
  • Thieves
  • Complete lack of customer service value
Loss
$2500
Preferred solution
Damage & all $$ paid refunded & damage

Public Storage - Manger said he will not specify my contract or answer my questions

1.0
Details
IThey cut my lock even though I paid to force me to buy a 20 lock

User's recommendation: I have this company.

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ID
#2019181 Review #2019181 is a subjective opinion of poster.
Service
Public Storage Manager
Pros
  • Move in rate
Cons
  • Horrible customer service
Preferred solution
Apology

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Verified Reviewer

Scammed at a public storage

1.0
Details
There is family that is running car sells out of this location, 1480 NW 23rd Ave Ft Lauderdale, FL 33311. They're selling bad cars with rolled back miles. The lady works for this company, and they live at the location. I was renting a public storage at a different location for over a year now removed all my belongings. Will not rent with them anymore!!
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ID
#2010233 Review #2010233 is a subjective opinion of poster.
Product
Public Storage Storage Unit
Loss
$2
Preferred solution
Let the company propose a solution

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Public Storage - Poor condition of unit

1.0
Details
Public Storage - Poor condition of unit
Public Storage - Poor condition of unit
Public Storage - Poor condition of unit
Public Storage - Poor condition of unit
Public Storage - Poor condition of unit
Rented a unit on line and paid admin fee. When we went to see the unit....it was dirty, watermarks on the walls, ceiling falling down, smelly stains on floor. The back door was wide open. I went right back to the office and the young lady who was there was helpful but didn't know how to cancel. Spoke with District Mgr and Corporate, and they say we must pay the whole month and admin feel. The clerk originally took the lock fee off but the next day they sent that charge through. I have pictures...corporate says sorry... My bank says...we will block the charges.

User's recommendation: check the condition of the unit before signing up. I had used this location years ago and it was great.

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ID
#1992865 Review #1992865 is a subjective opinion of poster.
Location
Bensalem, Pennsylvania
Product
Public Storage Storage Unit
Pros
  • Location
  • Apparently reasonable rate
Cons
  • Poor conditions and poor customer service
Loss
$70
Preferred solution
Full refund
1.0
Details
What was a competitive advantage has vanished. Lowes sale receipts have cryptic descriptions which makes it difficult to align it to a specific product. No receipt returns are heaven! There are several shortcomings to this policy. Not all purchases are made with credit...
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ID
#1981051 Review #1981051 is a subjective opinion of poster.
Location
Burlington, Massachusetts

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Verified Reviewer

Public Storage - Late charge 30.00

1.3
Details
Recently public storage bought the storage company I was doing business with. I have been there since 2017 and never missed a payment. They would call before the late charge and ask for the payment. This company waits until the late fee is assessed then they call you and tell you the bill is past due. And there late fee are outrageous, employees very rude The Worst storage company to do business with.

User's recommendation: I would not recommend this storage company.

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ID
#1977170 Review #1977170 is a subjective opinion of poster.
Location
San Antonio, Texas

Public Storage - YOUR EMAIL and late charge

1.0
Details
I have sent an email to this address. I cannot believe that you did not charge my card like every month! I was in the hospital and got your mail today. WHY did you not charge it??? I was NOT aware about this, because in the hospital with constant IV s in my arm, i did not use my phone. It is unbelievable that in times like this you threaten with late charges - and YOU did NOT charge it!! It is not my mistake. When i am healthy again i will cancel my contract with you.

User's recommendation: I will cancel my contract when i am healthy again and will never recommand P ST to anybody.

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ID
#1975413 Review #1975413 is a subjective opinion of poster.
Location
Baltimore, Maryland

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Latest Question

Public storage payment

I'm trying to get my public storage raking care ok if. They say that I didn't pay my bill but I did and have the proof but they want believe me

Public Storage Questions

Complained to Public Storage and then my rate increased

1.0
Details
Public Storage retaliation? I complained by email to Public Storage about them threatening customers with auction if they are even one day late with their payment. Suddenly my rate increased by $10/month. Looks a lot like retaliation for my complaint. The timing is very suspect.

User's recommendation: Do not rent storage from this company.

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ID
#1954039 Review #1954039 is a subjective opinion of poster.
Preferred solution
Price reduction

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Verified Reviewer

Public Storage - Horrid customer service

1.1
Details
I had 3 units for less than one month, paid upfront when I rented and prior to one month, though I was on autopay with my credit card, got an email that they put a lien on my property in one unit for $38 bill though they were supposed to automatically charge my credit card. I go no prior communication before they put the lienG on property and unit and threatened to auction off my property for $38.00. I was told someone turned off my autopay. If I had not seen the email, I would have lost valuables due to their inefficiency. I insisted on a manager conversation. District manager told me the lien letter goes out automatically, computer generated and when I asked for an apology email, he said that would not be done. NEVER USE THIS COMPANY

User's recommendation: Go elsewher3e.

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2 comments
Anonymous
#1875545

Typical PS way, they never own up to any mistake on their end.

Anonymous
#1875682
@PissedConsumer1875545

True

View more comments (1)
ID
#1951046 Review #1951046 is a subjective opinion of poster.
Service
Public Storage Customer Care
Cons
  • Customer care and bookkeeping and billing problems
  • Dont care about customers
  • Managment
Preferred solution
Apology

Public Storage - Complaint about manager

1.0
Details
I was given till today to pay a move out settlement with public storage. I was severely effected by the COVID-19 -19 virus I was exposed to it at work and my job was and is still shut down. I spoke to Jacob the manager at the facility by the port in Ft Lauderdale. He basically said my financial troubles were not his problem and was unwilling to help. They only made move out solutions, and they helped take off fees. I was so far behind from lack of work, and they just did not care to say the least and wouldn't give me a settlement extension. I am shaken and beside myself. I have two children, and we are just barely making it buy and that is all that we ow. That is in that unit.

User's recommendation: No one was prepared for this. Please find a place with people who care about you and your situations.

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ID
#1949542 Review #1949542 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Product
Public Storage Self-storage Storage Unit
Pros
  • Great place to waste your money
Cons
  • No covid relief assistance
Preferred solution
I would like an apology and a refund of all my late fees

Public Storage - Complaint about manager

1.0
Details
The manager Jacob who works at the Public storage off of 84 in Ft. Lauderdale, basically told me that my financial matters were not his problem. I had COVID-19 -19 and had lost my job and now tomorrow my belongings will be auctioned off. I'm beside myself, and they are not willing to do anything to help me. They gave my a settlement but I have no money. I am waiting on my stimulus and IRS, and I am still pending with unemployment. I'm about to lose everything. And I am so hurt, frustrated, and embarrassed
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ID
#1949502 Review #1949502 is a subjective opinion of poster.
Location
Miami, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I went to this Public Storage in Dallas on Avery to store some of my items. I went to the front desk to ask for the overhead door to be open because my storage is on that side of the building. The lady said that she will not open the door because the store is about to...
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ID
#1947723 Review #1947723 is a subjective opinion of poster.
Preferred solution
Apology

Stolen RV from Public Storage

1.0
Details
We stored our 35 foot, half ton RV at the Public Storage at Newcastle and the Southwest Frwy in Houston, Texas. It was stolen from the lot! Both the Corporate and local office personnel did not care. We were told that the surveillance cameras would be reviewed. What a lie! Im wondering if they even work or are they there just for show. We have not heard back from them. I have contacted them numerous times. Pitiful way to treat customers. Please dont use any of their locations to store your belongings.

User's recommendation: Stay far away from this company!

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1 comment
Anonymous
#1867903

I suspect it was an inside job!

ID
#1946993 Review #1946993 is a subjective opinion of poster.
Product
Public Storage Storage Unit
Cons
  • Ripping people off thier hard erned possesions
  • Being ripped off
Loss
$45000
Preferred solution
We would like to see the surveillance during the time and talk to someone who cares