Public Storage

Hello. We are continually having issues with the PS on Miami Beach 69th.

This time we went it to pay our bill and waited almost an hour for someone to come in. Weve had issues with the automated payments where you would tell us there was a card issue so our Manet was late and slam us with late fees. So now we pay in person because the systems cant be trusted. Having to one there to either assisting in paying bills or renting units is ubsurd.

While I waited at 1:30 est I observed two roaches crawling on the walls. The elevator is still not up to code for 6 years of expired permits.

Now you are all running a special but continue to raise our rent. We want to speak to a customer manager service.

To whom it may concern,

I recently moved my items out of the public storage unit located at 3375 n Druid hills road. My unit was infested with rodents because rodent *** were all over my items (I have photos and videos).

With that being said, I am in the process of filing a claim. However, due to my bed being cover with rodent *** I had to throw it away as well as other items. My movers placed them in the dumpster on the property. The bed did not completely lay flat due to the dumpster being partially full.

The employee at the location named Ro decided to charge me 500 dollars for a cleaning fee. Nothing was left in the unit and all of my item were placed in the dumpster. I have the photo of that as well.

If you can remove that charge off my account that would be great. If you all can do an inspection of this public storage property because the conditions are unacceptable.

Thanks,

They didnt show my payment when I paid.

App and website dont give balance owed correctly. Site is awful.

It freezes up and opens chat but no one there. Then it showed a balance past due of $323.

Then it shed to pay $50. Then when i refreshed it said pay $129. Then I refreshed it it says pay $20 then I refreshed it it says pay $380.

They raised rent so many times with no notice

I was Paying $253.

but now it says $272. plus $108. $380 total.

Bill due on Feb 1st. Not later until feb 5th.

I pay with credit card but yet I get this message saying payment from checking didnt work from checking.

I checked bank card online and payment was taken.

But didnt sure up on site. I called customer care but doesnt want to let you speak to anyone. Tries to send you to property manager who isnt on site.

A while back I was not more than 30 days late and they cut my locks. They rummaged through my stuff which is inventory.

It was a mess and things ruined. Things missing.

I am going to rent someone else and save money and not be abused.

I was renting with these people since the 70s for my business. I use to have more storage and larger storage with them. I have one left that I will be out of this month.

I am using another location now and have three large storage units with them.

Always nice and half the cost. Oh yes..

and climate controlled. Public storage space is not and only a 10x15.

On 09/05/23 my unit #4005 was sold. I sent my daughter to the storage location that day to retrieve pictures and diplomas; she spoke with manager and advised she could not enter the unit.

I called and was told I could not retrieve any items. According to the agreement I signed, I should have been allowed to retrieve personal items such as pictures and diplomas up to 14 days after the sell of the unit. I have called and left messages at the allisonville location and have not received a return call. I call customer service and was transferred to manager at the geist location and upon speaking with her, she sent the manager at 62nd and allisonville an email and advised that the manager would return my call.

I waited about 30 days and no phone call, email or postal mail. I called geist manager back and she sent another email and stated that if I did not get in contact with the allisonville manager to give her a call back and she would contact the buyer of my unit to request these items.

To date I have not heard anything from anyone and while the contact with Public Storage stated that i would be allowed a chance to retrieve my pictures and papers with my families social security numbers etc, attached, I was not given any consideration, not even a return call. I still want my pictures, diplomas and papers with social security numbers and due to a lack of management at allisonville rd location I have been violated of what right the contact stated would be available.

Id like to file a complaint against the public storage company as a whole and the location in Atlanta, GA on Fairburn rd.

I rented a storage at that location May of 2022 right after my mother passed Feb 2022. All of my mothers belongings and my kids things were in that storage.

When I first started paying it was 285.00 by the time you all sold my unit it was at 455.00 Who can even afford that. Im a single mother of 3 who moved to Texas after my mother passed and was doing the best I can to hold our stuff. That was all the memories I had of my mother. I was trying to pay what I could when I could while trying to keep a roof over my kids head with no help.

With me still making payments and all the calls I made to this location it was more than known that I wasnt trying to loose my storage with my deceased mothers belongings in it. When I called customer service, your rude rep basically said its nothing they could do and wouldnt transfer me to a supervisor or better yet give me a number to someone who was over her. Now I know its been 3 months but I have been devastated and crushed since you have sold my unit to some undeserving person who was just going to go through all of our personal stuff and trash it or sell it. Those were my memories of my mother and the last things I had of her.

Im willing to take legal action because this was completely wrong especially raising the prices like you all did within a year knowing that this was impossible to keep paying in full for. My last payment of 200.00 (which is all I could afford) was on 10/28/23 and my storage was sold on 11/16/24. Im still hurt and it has caused even more trauma and heartache to think my mothers belongings, me and my kids belongings were sold to someone who doesnt even know what they bought. I even called treasure seekers trying to get any info I could about the buyer.

Id like to hear from someone on how we can resolve this before I have to take it further. Thanks

I called this Public Storage Wheatland CO on Feb 5th and requested our unit be officially closed and a refund be issued. Our company has been out of this unit for a year+.

They called the owner of the company I work for to approve this action, since I had called on behalf of my employer. The owner reached out to me to assure me that he had given permission for them to cut the lock (weird since we emptied the unit over a year ago) and to close our account. I have proof of this phone call and digital communication. They charged our account again on March 1st.

I called them 3 times between March 4 and 5th. On all 3 calls, the man I talked to pretended not to know anything, and made no apologies. I know the unit our company has been empty for over a year. If there is a lock on the unit, then perhaps someone else has been using it, and perhaps Public Storage is collecting 2 rent fees on one unit?

The fact that they continued to charge us for rent AFTER clear communication to close the account is gross business practice and they have not refunded us at all. I have lost all respect for this company.

I am a decades-long customer writing to request a refund. Over three days, in addition to my own storage space, I mistakenly reserved and was charged for three new units.

Due to the confusing nature of the website, I mistakenly believed I was only opting to hold these units (the link clearly said "hold") until I could physically inspect the site to see if the size was adequate.

Our storage site has removed its on-site manager and was replaced with a machine. I was unaware of this and have spent the past week trying to see if the reserved spaces were the right size. I still have not been able to visit my last reserved space as it is unmarked!

Long story short, I have been charged for all three units. After calling dozens of times, I spoke with a manager who told me she was going to process a refund, but all I am seeing on my card are two refunds for "$21.49" for the locks.

Meanwhile my credit card was charged $118 and $128 respectively.

These is no way I could adequately judge the correct size of the new units without a property manager or some sort of orientation call. I feel it is highly unethical to be so quick to charge people with an online system that is confusing and uses the word "hold" as part of the process.

[ACCOUNT DETAILS REDACTED FOR PRIVACY] Do otDod o

Please refund these charges.

Thank you for your time and consideration.

Excuse me. I ASKED what i needed to do when I cannot contiur with payments.

Or have room to bring my items home. I was told to catch up my payment and let my storage facility know I was reliquishing responsiblity for it. I forgot the actual term. The woman said she would ask about it and call me back.

She offered to have my lock struck but the issue she refused to acknowledge is that IF I HAD HAD THE SPACE FOR THOSE ITEMS I WOULD NOT HAVE NEEDED TO PUT THEM IN STORAGE TO BEGIN WITH. So, i didnt go to collect my stuff and now i am again being billed for something i have already done what they told me to do to no longer have an issue here.

Please help me to resolve this. I HAVE NO MORE MONEY!!!