Public Storage Reviews

Show reviews that mention
unit storage customer manager storage unit customer service service rent people money
Filter review
New Reviewer
Explore video interviews
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Update by user Jun 27, 2018

******* Update 6/27/18 ******* I have finally gotten my things out of storage. I found a company that specializes in vermin removal.

I paid an additional $300 to hire the specialist. The company was able to remove all of my belongings, take them back to their...

View full review
View full review
14 comments
#1710092

Anytime you have things in storage, you should keep things organized and preserved and not forget about your things and go back a year later, that is considered negligent in a consumer part. You must keep your things in containers and plastic and make sure you have mouse traps and dust your items every so often.

Don't store any food that rats or mice can open and eat.Things don't stay clean on its own.

The consumer must keep things clean and organized. Not just neglect their items in storage and expect that the storage facility is responsible for the consumers actions.

View more comments
Featured
ID
#1241939 Review #1241939 is a subjective opinion of poster.
Location
Tampa, Florida
Product
Public Storage Self-storage Storage Unit
Cons
  • Paying for my property to get destroyed
  • Lack of empathy
  • No protection
Reason of review
Negligence
Loss
$5000
Preferred solution
Let the company propose a solution
Most helpful review
If you move out of Public Storage on the first day of the month, they will bill you for the entire month - BEWARE OF THIS!!!!! There is no pro-rating!!!! They will then, most likely, rent out your vacant unit that you paid for and collect double rent. This is a change...
View full review
View full review
42 comments
#2115724

Unbelievable. So they welcome people entering and pro-rating the month, but not on exit.

Because....On exit they make money twice. They know people need to move into their places generally on the 1st, so they take advantage of that and say that you need to pay 30 days, when you need just 1. Then they rent again. Or your credit is junked.

Lopsided contract. Someone in non-class action state or someone who opts out of arbitration needs to file class action.

View more comments
ID
#1082587 Review #1082587 is a subjective opinion of poster.
Product
Public Storage Self-storage Storage Unit
Reason of review
Pricing issue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor Customer Service - 495 Buford Drive Lawrenceville GA

The property manager(s) never answer the phone nor do they return calls from messages left! Such shoddy customer service!!

User's recommendation: BEWARE - DO NOT RENT from Publix Storage.

View full review
ID
#3255268 Review #3255268 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
Cons
  • Property manager unresponsive
Preferred solution
Speak with agent to pay bill as online account is disabled. Need gate code changed

Loyal Customers Are Gouged

Ive been with Public Storage at this specific location for 10 years. At other location prior as well. Found out about this latest rent increase of $124. per month by accident as no notice was given. Last increase was just 5 months ago. Rent is now over $800. per month, but if I moved out they would rent my unit for hundreds less per month. Customer Loyalty means absolutely nothing to Public Storage. If you are a senior or disabled person on a fixed income, the increases take up most of you income. Rental price increases are understandable but Gouging consumers is just pure Greed..

User's recommendation: Find another place to rent and make sure increases ( how often and amounts) are in writing prior to moving in.

View full review
ID
#3236752 Review #3236752 is a subjective opinion of poster.
Location
Lakewood, California
New Reviewer

Complaint about service and lack of

I came in at 219pm on 1-4 and a sign was on the door that they will be back at 3pm. I come back at 3:09 and then the signsay 4pm. So what time do I have to be here to pay my storage.... The address is 2170 federal denver,co 80219nno
View full review
ID
#3229912 Review #3229912 is a subjective opinion of poster.
Location
Olathe, Kansas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lock removed, Unit vandalized

After difficulty gaining access to my unit, that was being controlled by a domestic violence abuser. I went to retrieve my belongs. I've been paying for, for 2 plus years. The lock had been removed and door was damage. The manager said it would be repaired and I needed to do a inventory for their insurance I returned to the Bay Area to find my sister had been murdered. I call today to find I now have 20days to pay in full or my belongings will be auctioned off. How the *** does that work. They were supposed to replace lock. Give me insurance info but to no avail. Now there are new Management I wonder why. You people need to know Ive documented all of this. I expect a call because this is theft by management.
View full review
ID
#3227276 Review #3227276 is a subjective opinion of poster.
Location
Citrus Heights, California
Loss
$1500
Preferred solution
Let the company propose a solution

Waiting for employee to open unit

Your employee said she couldnt leave a 2 hour conference call to open our unit. I will never use your business again and I will make sure to tell all my friends and family to NEVER use Public storage. HORRIBLE CUSTOMER SERVICE !!!!!!!!!!!

User's recommendation: Don’t use Lublic storage.

View full review
ID
#3210476 Review #3210476 is a subjective opinion of poster.
Location
Miami, Florida
The property manager where I am storing my contents deleted my rental agreement, a long-standing customer, and added someone else in my place. All without consent from the unit holder, which is me. He is blaming corporate for his, in my opinion, incompetence. Now, he...
View full review
View full review
ID
#3209614 Review #3209614 is a subjective opinion of poster.
Location
Toronto, Ontario
New Reviewer

Lien Sale

I was told that my storage unit was taken out of sale but I keep getting emails about it still being for sale. I would like to talk with a live person asap
View full review
ID
#3170233 Review #3170233 is a subjective opinion of poster.
Location
Detroit, Michigan
Preferred solution
Lien sale

I paid most of my payments because I moved out in the second week now I have to pay full month

I was never prorated when I moved out 3wks for the month end. They will rob you no more Not besides unprofessional
View full review
ID
#3156022 Review #3156022 is a subjective opinion of poster.
Location
Louisville, Kentucky
Cons
  • Being ripped off
  • Unethical practices
  • Negligence
Loss
$500
Preferred solution
Full refund
Very poor customer service after renting for more then a year I WOUOD have expected a little bit more help in service Angry I scheduled my move out date of 10/28/21 I Called 2 weeks ahead to let the manager no I was moving out and all my items would b out the really...
View full review
View full review
ID
#3105203 Review #3105203 is a subjective opinion of poster.
Location
Kearny, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Update by user Nov 27, 2021

This is for the facility on 67th and Troost. For some reason it’s not an option on here.

Original review updated by user Nov 30, 2021
I have been a customer since last spring at the public storage on 67th and Troost in Kansas City MO. From the very beginning I have had issues. There are cockroaches and some other...
View full review
View full review
ID
#3100907 Review #3100907 is a subjective opinion of poster.
Product
Public Storage Storage Unit
Cons
  • Garage doors have not worked for six plus months
  • Elevators frequently do not work and often smell like urine
  • Toilets are often stopped up and left to fester
Loss
$180
Preferred solution
Price reduction
New Reviewer

Bad service

No customer service Delayed my trip by 24 hrs 2 days Lalalalalavvgrjjnhtrgrhdhdjfjdjtjgjdgdhfbfbfbfbfbfbfnfhfjgjgjgjgjgjfjtjgjgkgjgkgjgngjgjjgjgngngh

User's recommendation: Don’t use.

View full review
ID
#3077816 Review #3077816 is a subjective opinion of poster.
Location
Scottsdale, Arizona
Loss
$475
Preferred solution
Some one to take the lock off
New Reviewer
I planned on moving to the state of Kentucky so placed my personal belongings in the Public Storage Unit facility. I could not get down to check on my units because of the NY lock down due to covid-19. After the restrictions were somewhat lifted I couldn't visit the...
View full review
View full review
ID
#3054466 Review #3054466 is a subjective opinion of poster.
Location
Louisville, Kentucky
Loss
$10
Preferred solution
Full refund
New Reviewer

Moving out

Tiara is the worst most ignorant lil child that works at public storage Ive been calling for days and informed them of move out today the manager is not In and she is telling me I am going to be charged even if I move today which today is my due date I want to speak to somone regarding this because this is an issue it says as long as u notify them in advance there is no problem so Im confused our somone is just money hungry
View full review
ID
#3026832 Review #3026832 is a subjective opinion of poster.
Location
Ewing, New Jersey
Preferred solution
Let me take my things on my date I’ve been telling them and that’s that not charge me a full month and I moved out today
New Reviewer

PROBLEMS WITH MANGMENT

I am having problems with on site management. I am in my unit today going thru storage tubs and getting things ready to move. The lady comes and tells me I have to leave because I have being here for a a hour and a half. When I rented this place I was told I would have unlimited access between 6 am and 9 pm. This lady is now saying I'm not in compliance and is revoking my gate code.
View full review
ID
#3019523 Review #3019523 is a subjective opinion of poster.
Location
Conover, North Carolina
Loss
$50
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I just wanted to reach out to let you know about multiple job postings that are misleading. Public Storage has posted multiple jobs in and around the Austin area for a "Customer Service Rep. Manager" in the Pflugerville area. Upon speaking with 2 separate managers from...
View full review
View full review
ID
#3019141 Review #3019141 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article