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Pissed Consumer Interviews ?

I've been at the same Public Storage facility for 7 years. I recently bought a house so it was time to get my things out of storage. I hired a moving company specifically to get my items out of Public Storage. I met the movers at the property location and we headed back to my unit. When we opened the door there were *** and urine stains covering my belongings, it was everywhere. The movers began to take things out but soon began coughing and one of the men almost almost threw up. At this point we all stepped outside to get some fresh air. While we were there the movers called their supervisor. They were told to stop immediately, that my unit was a health hazard and they would not be able to proceed.I was mortified. I contacted the Public Storage locations front desk and the gentleman was absolutely awful. There was no shock in his voice nor was there any sympathy. His only response was to hand me a form with the information to file a claim.In order to file a claim I must take the following steps.1. Get into the unit and sort out the damaged items.2. Take photos and notes of the damage.3. Assess the value of the items and submit that to the Public Storage insurance company.If my claim is approved the most i will get is $250, but there is a $100 deductible! All I could possibly recover is $150 for my personal possessions.The contract is written in such a way that Public Storage has zero responsibility for ensuring the safety and well being of anyone's personal property. So I've been paying $100+ dollars for the last 7 years for nothing. I may as well have left my things on the street, maybe some of it would have found a new home and I could have saved $8,500+ dollars. All that money just wasted.Now my decision is do I risk my, already poor, health on going into the unit and seeing what can be salvaged or just let it go and leave them to deal with the mess. I have no idea how a business as widespread and well known as Public Storage could be so callous with the items people trust them to store.I will never use a Public Storage facility again. I will also make sure my friends, family and as many people as I can reach know how I've been treated and the genuine negligence of Public Storage and their business practices.I see no other alternative than to share my story with others on FaceBook, Twitter, Pinterest, Instagram and YouTube. Hopefully, I can save some people the heartache of seeing their property ruined.
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Public Storage - Rats destroyed my property

I stored my belongings in a unit and it was all destroyed by "RATS"...urine and *** on all my furniture... company did not offer to compensate , and insurance company offerd $100.00..I was paying 150.00 a month for the unit
#1455208
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Public Storage - Elevator broken for over a month - Gate broken going on two weeks

The elevator has been out for over a month. The gate has been broken and cannot be open going on two weeks (2835 N Western) we’ve made numerous calls and the problem still exist. There is only one small door to enter through and its only opened from 9-5??? Seriously, I’ve been moving for the last month and this is appalling! Where is the sense of urgency and respect for your customers??? Today there wa no parking spaces. People were waiting in line and trying to acces this little door.
1.0
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#1454451
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Public Storage - Horrible customer servicd

office in league city. They dont qork with no one. We moved to ohio from Texas due to hurricane. Qe was late on a payment and would not work with us for just 2 days then pay it, they wanted it that day or auction the next day. I had to do everything i could to come up qith the money. I borrowed it from my mom which she really didnt have it either. This place SUCKS! They absolutely suck
1.0
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#1453787
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We began renting our unit at Public Storage Riverwatch Parkway in Martinez Ga in July 2018 during their " Summer Special " in that special it was advertised that our rent wld remain the same for as long as we rent the unit. So to our surprise we find out that our rent...
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#1451391
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Public Storage - They'll do anything to charge you a late fee.

I accidentally paid 2.00 less than i was supposed to. I guess i was in a hurry and my dyslexia got the best of me. Checked my balance a week later. It's 28.40. They charged me 26.40 for 2.00 being late. Talked to the local office. They wouldn't do anything. Freaking ridiculous
1.3
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#1449787
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Public Storage - Everything is Ruined Due to Rat Infestation!!!

The Taylor, mi location is infested with Rats. The Rats are come in through the ceiling of the unit. Everything is Ruined and Management could careless!!! Please Contact me if this has happened to you! We are Sueing
#1445832
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I needed to rent 2 units and they told me I couldn’t so my son rented 1 of the units and I the other. Moved everything out of my unit and closed the account. Downsized my sons unit and needed to rent a smaller unit I am an emergency contact and authorized user on the...
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PeacefulAardvark
PeacefulAardvark

Sorry, it's not a made up rule. Your son signed a legal binding contract. If the unit is being transferred, he has to come in see the new unit and do new paperwork. As far as ...

#1442285
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Public Storage - No Cameras

Unit got broke into, They do not have Cameras..Do They Care Nooo
1.1
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#1442092
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Public Storage in Webster, Texas - The worst people to deal with that I have ever experienced

Told the asst mgr I was moving out At the first of the month it has been raining for three days she told me to come in sat now the mgr said I can’t move with out paying Jan After the assistant said wait till sat for the mgr Overall good storage worst people Ever I will never use them again Webster tx
1.0
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#1441640
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Public Storage - Rude employee

I called to ask a question and I was told this has already been explained. I am a customer sorry I have a question. If a customer has a question shouldn’t an employee be willing to answer any and all questions and not get rude with the customer!
2.4
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#1439696
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