When I brought up my account to pay my monthly rent, I noticed the amount was much higher. I tried calling the office, but did not get a reply, so I paid my usual monthly amount, thinking it must be a typo since I did not receive any notice of an increase.
2 days after they received my payment, I received an email saying I only paid a partial payment and therefore still owed an additional $48. I don't have the $48., I receive monthly SS and it's a fixed amount, if they had notified me of an increase in advance, I would've worked something out to pay it until I could rent some where cheaper.. Is there a law on notifying storage renters?? My rent went from $123/mo to now at $162/mo, in less than a year and a half..
Does anyone know if there is anything I can do? The Public Storage facility is located in Cranston RI ??
Product or Service Mentioned: Public Storage Customer Care.
Reason of review: Problems with payment.
Preferred solution: Price reduction.
I didn't like: Rent was increased by.