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Our entire home was in the unit for 30 days, and when my fiance and movers, including the owner, opened the door, rats scurried. Our furniture, boxes, mattresses, and everything else had rat urine and ***.

The insurance, which their front desk offered, doesn't cover vermin. We needed additional coverage that wasn't explained. USAA covered nothing with our home rental insurance. Public Storage rep stated the max covered is $250.

I will never use Public Storage ever again, nor refer anyone.

The rats are also Public Storage employees, and the reason I say this is because customer service is not the focus when consumers are not given all of the facts regarding insurance coverage for their belongings. This is a rat infested Public Storage!!!

Product or Service Mentioned: Public Storage Self-storage Storage Unit.

Reason of review: Bad quality.

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