This company raised the rent with NO extra services or reason and then charged me a hideous late fee even after paying on time for months. Customer service was poor.
They also advertise climate controlled and the unit is not climate controlled. False advertising? The office is closed frequently, during business hours with a sign saying be back at ____???? Do they understand that poor customer service leads to reviews like this and changing providers.
I'm hoping the manager will refund my late fee and provide answers asap. I'm telling everyone I can about their lack of service and arranging to change my provider as soon as possible.
Product or Service Mentioned: Public Storage Customer Care.
Reason of review: Pricing issue.
Monetary Loss: $100.
Preferred solution: Price reduction.