Horrific!!!! I was given a rate via customer service 800 #, when I arrived at the unit the location manager "James" quoted me a different price and he said corporate could change my rate tomorrow if they choose to.
He then told me I was required to buy their lock at $20 and I couldn't use a lock of my choice. I told him I would buy one at Home Depot and he said they didn't have any. I went to Home Depot and they had it. He asked me to leave him positive feedback there and then.
I came back a week later and needed to throw away a chair and he said they didn't have a dump for customers and if I left the chair they would bill me $100. I called a public storage up the road and he said he was more than happy to dispose of the chair. Since I had no space in my car I had to put it on the roof of my car while my son held it as I drove to the other location. The manager there could care less and could not have common human courtesy to help.
Not to mention how dangerous it was.
He had a (ha ha smirk). This has been by far the worst experience I've had and will be removing my personal belongings from the tampa Florida location at 16415 n dale mabry.
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