Big Timber facility. Elgin, IL
unit door is currently blocked by snow and ice.
This has happened all winter and for days and weeks at a time have not been able to access the unit. Office says they will get snow removed, then they never do. Asked for a refund or discount since they said they would take care of it, and all I got was a late fee for paying a day late in advance for the first time in almost a year. This place sucks.
The office people suck. The picture attached is from today 3/24/15 and I cannot access.
Never will I use public storage again. Ripoff and *** people working in the office.
Product or Service Mentioned: Public Storage Storage Unit.
Reason of review: Poor customer service.