Product: Public Storage Storage Unit Clear all filters (0 of 436 reviews match)
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Public Storage - No refund for unused time

Family member died 7/31/2018. His storage unit was paid for the month$157. We moved all of belongings out by 8/11/2018 and was told by public storage we paud tik end if month no prorated refund for unused time.
1.0
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Billing Practices
Product
Public Storage Storage Unit
#1329022
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I was a leasee for six (6) years at the Public Storage loaction at 4300 Boulder Highway. The onsite Manager, Chanti had previously attempted to auction my unit over a year ago, while I was attending my Mother's funeral. In spite of numerous complaints to the corporate...
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PeacefulAardvark
PeacefulAardvark

Read your lease. The "on site manager" does not and can not sell your unit or anyone else's. Auctions are done by the district manager upon approval of the regional manager. T...

Anonymous
Anonymous

You don't need an attorney. Just go to Small Claims Court, even if the amount is higher. Attorney fees would be too high.

Product
Public Storage Storage Unit
#1325317
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Public Storage - 9400 charlotte nc ps my unit was vandeled

It looks like in side work, a unit sits for a qhile and someone has the411 and puts peiple up on that unit and they rent one close to the unit and come over the top orifithas a court seal thwy have there way with your property sad sad way to make a living
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Public Storage Storage Unit
#1322909
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Elevator is always broken at this place, making you have to walk up/down stairs multiple times with heavy items. The carts are locked up-- you have to go to the office to sign one out, which would be fine except I seem to always get there when no one is in the office....
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Anonymous
Anonymous

Why would you keep them? Just fire them and go to the competitor across the street. Probably cheaper into the deal.

Product
Public Storage Storage Unit
#1322429
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Location: 2881 Broad St, Holly Springs, NC 27540 - Customer of 2 years. Climate controlled 10x10. - Received an email on May 30 informing me that due to construction I will need to vacate my unit within a month, by Jun 30. They conveniently waited until the final day...
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1.0
Product
Public Storage Storage Unit
#1321961
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I had rented a 10x10 storage space. After 4 months, they notified me that they were raising the rate by 20% in a month. I contacted them and they stated that it was based on current rates and is stated in the contract. I asked why this wasn't pointed out since it would...
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Public Storage Storage Unit
#1320241
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I couldn't get to my storage facility due to severe weather with flooding, I went to close today and found out that I have to pay the full month regardless. So I'm giving them one month of free rent because they claimed that I held someone from renting that unit, so...
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Public Storage Storage Unit
#1318592
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Public Storage - The owner of the manager is not a good boss

The elevators been broke for 3 weeks and I've been trying to move my stuff out for two and they want me to pay my monthly fee is they crazy when is they fault they did not want to fix the elevators for us or me to move our stuff
3.0
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Price Affordability
Staff
Product
Public Storage Storage Unit
#1317643
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Honest 500 word review here so sorry folks: I have been a customer at Public Storage for over a decade. While that in & of itself is a bit uncommon, I feel that it gives me a true leg to stand on to provide an objective review of this company. Plain & Simple: Public...
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1.1
Product
Public Storage Storage Unit
I didn't like
  • Complete lack of customer service value
#1316565
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I have been a customer of Public Storage for several years. All I have gotten for my trouble is lies and feeble excuses which are nothing more than really lame lies. There have been multiple rent increases and what little quality of service there may have been is...
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1.0
Product
Public Storage Storage Unit
I didn't like
  • Lack of security
  • Security gate left open allowing anyone access
  • Same elevator broken for past 4 years
#1314533
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