Product: Public Storage Self-storage Storage Unit Clear all filters (23 of 23 reviews match)
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We have/had our entire life stored at Public Storage: 415 Marie Ave E, West St Paul, MN 55118, and we first received a notice, although the unit was paid in full at the time, that we had vacated our unit and all our property/life was removed. After days of calling,...
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1.7
West Saint Paul, Minnesota
Product
Public Storage Self-storage Storage Unit
I didn't like
  • That our property was stolen
#1205246
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Public Storage - Roaches and “price adjustments”

A15% rent increase, oh, excuse me, adjustment to pricing after only 6 months tenancy? And cockroaches in my unit to boot? Next roach and it’s a complaint to the Health Department. Who can stand to work for this awful company?
2.7
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Product or Service Quality
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Value for money
Product
Public Storage Self-storage Storage Unit
#1200921
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This company promises to keep your things safe and secure.This couldn't be more far from the truth!! The employees did not warn us that rats inhabited the storage units. They allowed us to store our belongings in the unit KNOWING that the place was infested with rats....
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1.0
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Public Storage Self-storage Storage Unit
#1145667
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Public Storage rep stated the max covered is $250. I will never use Public Storage ever again, nor refer anyone. The rats are also Public Storage employees, and the reason I say this is because customer service is not the focus when consumers are not given all of the...
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1.0
Product
Public Storage Self-storage Storage Unit
#1145636
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Seems that as a customer of Public storage for two years, good payer, the request to keep a rate for a year and to have a 10 percent increase for each year is a great stock enhancer for this company. That's it. What a great business model to have a negative situation...
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Anonymous
Rex

Yep.. They will raise your rate every year by a significant percentage (much higher than inflation). And when you ask why, they say it is the market rate. Then, when tne mark...

Product
Public Storage Self-storage Storage Unit
I liked
  • Apparently reasonable rate
  • Customer service and price at begining
I didn't like
  • Price increase
#1110272
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this is more about Public Storage corporation than a specific location. Just received notice of an 18.5 % increase in my monthly rate. Not over some promotional rate but over standard rate. Called PS customer service - got quoted their right to increase rates with 30...
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Anonymous
Anonymous

Common practice by big national self storage companies. They do it because they can get away with it. In markets where there are only a few storage companies they also tend to...

Anonymous
Anonymous

We have had a similar experience with Public Storage. They raise our rates at least 6-7 times a year. We did receive documentation stating that this is their policy and wit...

Product
Public Storage Self-storage Storage Unit
#1096835
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I have been unemployed and have had to pay my bill late but I still pay it.They add some absolutely ridiculous fees. I understand that they are in business to make money but the fees are absolutely exorbitant. A $270 bill ($135 per month) for 2 months became over $400...
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Product
Public Storage Self-storage Storage Unit
#1090414
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I rented a unit from Public Storage on Okeechobee Blvd in West Palm Beach, FL. I vacated my unit - after paying for the current month (8/17) I called to advise them and asked if I would be receiving a refund for the remainder of the month. I was told No, that Public...
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Product
Public Storage Self-storage Storage Unit
I didn't like
  • Being ripped off
#1089277
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If you move out of Public Storage on the first day of the month, they will bill you for the entire month - BEWARE OF THIS!!!!! There is no pro-rating!!!! They will then, most likely, rent out your vacant unit that you paid for and collect double rent. This is a change...
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Anonymous
Sterling

This just happened to me. So evil!

Anonymous
Mark Davis II

This just happened to me as well. This has to be against the law!! I plan to fight this in court.

Product
Public Storage Self-storage Storage Unit
#1082587
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My unit was broken into and now has black mold all throughout it and has over $1000 worth of damage...they tell me in June that my insurance on the unit was terminated in October and no one told me about it at anytime between then and now. Now they expect me to keep...
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1.0
Product
Public Storage Self-storage Storage Unit
#1062349
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