Product: Public Storage Self-storage Storage Unit Clear all filters (0 of 25 reviews match)
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Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
Public Storage - Damage, Despair, Disgust
I've been at the same Public Storage facility for 7 years. I recently bought a house so it was time to get my things out of storage. I hired a moving company specifically to get my items out of Public Storage. I met the movers at the property location and we headed...
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Anonymous
Stanciohb

Your house needs to repair as soon as possible.

Anonymous
Stanciohb

That's disgusting!

1.7
Product
Public Storage Self-storage Storage Unit
I didn't like
  • Genuine negligence
  • Lack of empathy
  • No protection
#1241939
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We have/had our entire life stored at Public Storage: 415 Marie Ave E, West St Paul, MN 55118, and we first received a notice, although the unit was paid in full at the time, that we had vacated our unit and all our property/life was removed. After days of calling,...
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1.6
West Saint Paul, Minnesota
Product
Public Storage Self-storage Storage Unit
I didn't like
  • That our property was stolen
#1205246
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Public Storage - Roaches and “price adjustments”

A15% rent increase, oh, excuse me, adjustment to pricing after only 6 months tenancy? And cockroaches in my unit to boot? Next roach and it’s a complaint to the Health Department. Who can stand to work for this awful company?
2.7
Details
Customer service
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Product
Public Storage Self-storage Storage Unit
#1200921
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On 12/28/17, I was going to get my items when I noticed there was no lock on my unit and when I pulled the door up my unit was trashed, items broken and stolen and the manager can't tell me nothing about what happened and he acted as if it's my problem and he really...
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1.0
Product
Public Storage Self-storage Storage Unit
#1158034
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This company promises to keep your things safe and secure.This couldn't be more far from the truth!! The employees did not warn us that rats inhabited the storage units. They allowed us to store our belongings in the unit KNOWING that the place was infested with rats....
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1.0
Product
Public Storage Self-storage Storage Unit
#1145667
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Public Storage rep stated the max covered is $250. I will never use Public Storage ever again, nor refer anyone. The rats are also Public Storage employees, and the reason I say this is because customer service is not the focus when consumers are not given all of the...
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1.0
Product
Public Storage Self-storage Storage Unit
#1145636
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Seems that as a customer of Public storage for two years, good payer, the request to keep a rate for a year and to have a 10 percent increase for each year is a great stock enhancer for this company. That's it. What a great business model to have a negative situation...
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Anonymous
Rex

Yep.. They will raise your rate every year by a significant percentage (much higher than inflation). And when you ask why, they say it is the market rate. Then, when tne mark...

Product
Public Storage Self-storage Storage Unit
I liked
  • Apparently reasonable rate
  • Customer service and price at begining
I didn't like
  • Price increase
#1110272
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this is more about Public Storage corporation than a specific location. Just received notice of an 18.5 % increase in my monthly rate. Not over some promotional rate but over standard rate. Called PS customer service - got quoted their right to increase rates with 30...
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Anonymous
Pissed

I have the same problem. Started renting 2 units @$75 each now they just raised again to $280 each a month. They raise it every nearby a lot and some times every 6 months!! It...

Anonymous
Anonymous

Common practice by big national self storage companies. They do it because they can get away with it. In markets where there are only a few storage companies they also tend to...

Product
Public Storage Self-storage Storage Unit
#1096835
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I have been unemployed and have had to pay my bill late but I still pay it.They add some absolutely ridiculous fees. I understand that they are in business to make money but the fees are absolutely exorbitant. A $270 bill ($135 per month) for 2 months became over $400...
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Product
Public Storage Self-storage Storage Unit
#1090414
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I rented a unit from Public Storage on Okeechobee Blvd in West Palm Beach, FL. I vacated my unit - after paying for the current month (8/17) I called to advise them and asked if I would be receiving a refund for the remainder of the month. I was told No, that Public...
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Product
Public Storage Self-storage Storage Unit
I didn't like
  • Being ripped off
#1089277
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