Product: Public Storage Manager Clear all filters (0 of 57 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
I lost the keys for a unit I have had for several months. I asked the manager to cut the lock for me and I was told the district manager had to do that and it was a three week wait. I specifically asked, prior to renting, what would happen should the keys get lost and...
Read more
PeacefulAardvark
PeacefulAardvark

The lock cutting equipment is a lot to carry in the trunk of your car. The DM does not have it with him every day on the off chance someone lost their keys. You were in posses...

HesitantFieldSpaniel
HesitantFieldSpaniel

No I should not have been misled before renting the unit. I've had several other storage units and never a problem having someone address my concerns. The customer service is ...

Product
Public Storage Manager
#1317646
Reply to reviews
Show

Public Storage - HORRIBLE HORRIBLE CUSTOMER SERVICE

I have never had a worse customer experience. DO NOT DO BUSINESS WITH THIS COMPANY. I had an issue and the district manager called me. He was supposed to call me “right back” and it’s now been 2 weeks. I’ve left multiple messages and called multiple times and cannot even get an operator. TOTALLY UNACCEPTABLE! I’ll be moving my stuff as these people clearly don’t give a *** about their customers.
1.0
Details
Additional Services
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Product
Public Storage Manager
#1305954
Reply to reviews
Show

Public Storage - Very upset customer

I'm very upset with this is because of the individual get my application was incomplete as of Representative
1.0
Details
Customer service
Price Affordability
Staff
Forenza, Basilicata
Product
Public Storage Manager
#1294621
Reply to reviews
I have a storage in Richmond VA the storage address is 5440 Midlothian turnpike. I was trying to pay my storage but my card was acting crazy so I called my bank and they told me it was to many attempts so they got it straight. Them 3 attempts I was trying to pay my...
Read more
1.3
Product
Public Storage Manager
#1287701
Reply to reviews
I called and told them I was moving out on June 2, a Saturday, after which the staff tells me that the "pro rate" was simply a "trial period" last year when I signed up; and it didn't stick for the year that I was there. They changed "policy" mid-stream. They stated I...
Read more
1.0
Product
Public Storage Manager
I didn't like
  • Not prorating
#1274281
Reply to reviews
I was notified regarding my lock not being on properly, ( which was a lie). I was out of town at the time, due to my job. The last time I went to the unit was 04/22/18, however, I was' nt notified until 10 days later, which I found this to be veru peculiar, hence,...
Read more
Product
Public Storage Manager
#1273163
Reply to reviews
Show

Public Storage - I think it's better if I talk to somebody in charge because

When your manager has a personality problem she's a bully and she uses her friends to intimidate people so unless I need to get a lawyer I would really like to hear from you guys
Product
Public Storage Manager
#1269392
Reply to reviews
I notified local office where unit was at of her passing when making the february payment. Guy in office let me know he would forward info to district manager. I am on the unit as an authorized user. On march 19th my father and i went to start clearing storage out. My...
Read more
1.0
Product
Public Storage Manager
#1219579
Reply to reviews
Show

Public Storage - Pubic Storage Tales From the Toilet

3 issues resolved 3 issues resolved out of 645 complaints. Why am i not suprised this was the most horrific storage ripoffs ever in my life .Onsite managers raping my unit a district manager refusing to show me the video literally going {{Redacted}} to get me off the property. Its only begun its only begun
1.0
Details
Additional Services
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Product
Public Storage Manager
#1208032
Reply to reviews
Show

Public Storage - Horrible experience at RR 620 facility in Lakeway Area

Made reservation on a Monday, received confirmation of my request, we in 2 days later to sign paperwork and my confirmed unit was not available. No apology from PS, very rude and the district manager was also unapologetic. Will NEVER trust or use this company. Renters beware!!!!!!
1.0
Details
Additional Services
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Bee Cave, Texas
Product
Public Storage Manager
#1201988
Reply to reviews