Product: Public Storage Customer Care Clear all filters (0 of 128 reviews match)
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This company raised the rent with NO extra services or reason and then charged me a hideous late fee even after paying on time for months. Customer service was poor. They also advertise climate controlled and the unit is not climate controlled. False advertising? The...
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Anonymous
Storage Employee

They raise your rate because they can. It's in the lease. Please take the time to educate yourself by reading it. If you do not like the terms, then please, for the sake of yo...

Anonymous
Anonymous

Don't threaten to move, just do it. They will sell your stuff in a Florida minute, if you do not take care of this right away.

1.0
South Daytona, Florida
Product
Public Storage Customer Care
#1377363
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Just contacted your office but no help with my needs was applied or asstistance
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PeacefulAardvark
PeacefulAardvark

I work in the storage business. If you would just ask your question, I'll try to answer. You did not say what you needed nor what the problem is. Respond with your question an...

1.0
Product
Public Storage Customer Care
#1363410
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Public storage still all my things my son's ashes death ce

Public storage should my son's ashes death certifate personal info. ..everything I had left...after my don was killed...very poor service...please help
Product
Public Storage Customer Care
#1355153
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Public Storage closes it facilities until the storm is over!!!!!!! Oh by the way it was hot, sunny, a few small clouds and some light rain too, to be fair but no hurricane yet. They did not contact anybody that I know of. There was no emails sent out about closing, I...
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2.8
Product
Public Storage Customer Care
I didn't like
  • Them closing 2 days before the hurricane even hit land
  • Inability to directly contact the location
#1353334
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Public Storage - Closed 3 days before Hurricane

2 public storage complexes in Virginia Beach, VA closed 3.5 days before a Hurricane Floreance was to arrive 200 miles south of VA Beach! I was working and coukd not make it to unit to store items I did not want ruined before storm. SAD SAD SAD.
Product
Public Storage Customer Care
#1352578
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Public Storage - Very nasty and rude!!!

Your customer service team is a nasty rude and obnoxious group. I have never been treated this badly!!!
1.0
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Product
Public Storage Customer Care
#1351524
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Most disgusting people EVER! Wish I'd read the reviews BEFORE I got involved with them! It's been a year since we moved in. They've raised our unit rent and aren't accommodating in any way! It's pretty much just deal with it! Their "customer service" is no existent,...
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1.0
Product
Public Storage Customer Care
#1350082
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I called my local Public Storage person today because I'm on automatic pay. I noticed my two storage units on my credit card went up by $32. When I called her she said they randomly upcharge people and there is nothing she can do about it. I asked her why I didn't get...
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PeacefulAardvark
PeacefulAardvark

First, the person in the office is uninformed and incorrect. Rate increase are anything but random. The 1st rate increase is usually 6 months in, then yearly after that. This ...

Product
Public Storage Customer Care
#1348503
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I've been with public Storage for over 3 years an iv had nothing but bad experiences. The people that work in there are extremely rude they'll call you to let you know your bill is du but hen its time for an increase there's a email that goes to your spam box and...
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1.3
Product
Public Storage Customer Care
I liked
  • Climate control
I didn't like
  • Customer relations
  • Customer service
  • Area is never clean and has homeless people begging
#1347133
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I googled the number for the property out on futon way in Wellington fl. I was looking for someone that work there. The number I googled and called I wasn't aware that it was directed to customer service. Then i got connected to a rep named ALBERT. apon speaking to him...
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2.6
Product
Public Storage Customer Care
#1343569
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