Product: Public Storage Customer Care Clear all filters (0 of 126 reviews match)
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Do the employee know product, service and conditions. I walked in spoke with person they hire and I guess trained asked if I needed to do anything I was going to be moving out NO. After you move out just let us know... DID I SAY THERE EMPLOYEE..YES it was not easy....
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1.0
Product
Public Storage Customer Care
I didn't like
  • Rude customer service lack of product knowledge
#1418095
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My wife got a unit here after I told her not to after I got hurt at work and screwed over by workman’s comp so we lost almost everything except what we had in the unit and we were told that we were due on the 12 th then changed to the 9 th then later went to the 8 th....
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1.0
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Public Storage Customer Care
#1418004
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Public Storage - Jillian Gonzalez has failed to reimburse me after being locked in facility
Public Storage - Jillian Gonzalez has failed to reimburse me after being locked in facility
Public Storage - Jillian Gonzalez has failed to reimburse me after being locked in facility
On Tuesday May 29, 2018, I got stuck at Public Storage on Lee Highway in Centreville, VA. I was there for about 3 hours from 8 to about 11. While there I called Public Storage’s corporate and talked to people who did nothing but blame me for being stuck. I told them...
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1.1
Product
Public Storage Customer Care
I didn't like
  • Paying for my property to get destroyed
  • Poor customer service
  • Cistume
#1416389
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Over a period of approx. 1 year this employee, Pat, at the Jax Beach, Fl. location have always provided me with excellent customer service. My profession includes numerous travels out of state and Pat always alerts me when a payment is due or there's an issue with my...
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Public Storage Customer Care
#1413914
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Public Storage - Customer rude

The rep hung up in me because she was listineing to Richard. I told her I’m not trying to upset her I have an issue. She stated if I keep talking she will hang up. WTH!
Product
Public Storage Customer Care
#1413089
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Public Storage - Terrible

@PublicStorage - Harrassement... The times I have visited the unit Richard in Stafford TX is *** You can’t even view your unit without him standing over you. When asked wot speak to manangement he says he can give that information. As he spits in your face while talking.
Product
Public Storage Customer Care
#1413080
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I do not understand why I must pay for an entire month rent when my property will not longer be stored at this facility! I vacated on the 1st and I’m still responsible that makes no sense so basically I’m paying for one day and the company doesn’t prorate ,yet the...
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1.0
Product
Public Storage Customer Care
I didn't like
  • Customer service
#1412873
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this continue issues to persist each month with management constantly messing up my account, and I just about the 2 year of being a consumer have had it with public Storage for good... If employee However, if you communicate effectively, follow company procedures and...
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Public Storage Customer Care
#1411397
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Public Storage - The worst customer service EVER

I have never met such unethical and bias professionals in my lifetime. They take pleasure in ripping the community off with hidden fees and agendas. They go through your belongings in hopes to sell off everything you worked for I have contacted the news media and the better business bureau .
1.0
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Public Storage Customer Care
#1409150
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Sacramento County District Attorney issues the licenses to Public Storage so it may be i will have to file a report and take Public Storage to small claims court. Seems like a real waste of time for all because of poor business practices. So byer be ware of this...
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1.0
Product
Public Storage Customer Care
I didn't like
  • Customer service
#1409017
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