Product: Public Storage Customer Care Clear all filters (0 of 79 reviews match)
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Public Storage closes it facilities until the storm is over!!!!!!! Oh by the way it was hot, sunny, a few small clouds and some light rain too, to be fair but no hurricane yet. They did not contact anybody that I know of. There was no emails sent out about closing, I...
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2.8
Product
Public Storage Customer Care
I didn't like
  • Inability to directly contact the location
  • Them closing 2 days before the hurricane even hit land
#1353334
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Public Storage - Closed 3 days before Hurricane

2 public storage complexes in Virginia Beach, VA closed 3.5 days before a Hurricane Floreance was to arrive 200 miles south of VA Beach! I was working and coukd not make it to unit to store items I did not want ruined before storm. SAD SAD SAD.
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Public Storage Customer Care
#1352578
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I was told no I would have to pay for the complete month or move belongings out Friday by 5pm because the young lady at the desk would be leaving early and she needs to talk me out the system before she leaves for the day. That sound like a bunch of BULLS_ __. I will be reporting Public Storage to the BBB and would not ever recommend any to use Public Storage...
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Anonymous
Tharris1

Did you rent from Aliso Viejo by any chance ?

Anonymous
THARRIS

YES they are the worst I am reporting them as well ! HORRIBLE ! the customer service is the worst because management is the WORST!

1.0
Product
Public Storage Customer Care
#1340567
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Now instead, Public Storage has a long time customer who will not endorse them to friends, will not sing their praises and will never do business with them again. But I will devote myself to making sure that EVERYONE I know understands that they should never give any...
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Anonymous
Garsexcite

Thank you for cementing what I already thought about the company. They are like a snake. Change your move in date by 6 months in their records (to a busy time of the year) so ...

Product
Public Storage Customer Care
#1267511
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I called yesterday the employee was very rude her concern was she got off at 5 pm she had a graduation to attend i called at 445pm when i found out my things couldnt fit in storage i ask for the largest unit on may 16 .i was told by the lady i saw the unit i should...
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1.0
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Public Storage Customer Care
#1265803
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Public Storage - The Worst Day Of My Life

On Septemper 25th 2017 My Storage Was Broken Into At Public Storage In Brooklyn Park 7800 73rd Ave N One Employee Told Me Another Employee Had Something To Do With It I Am Now Fighting Them In Court Over Negligence Also For Having A Cut In Their Gate Its So Many Factors I Am Fighting & All I Want Is For Them To Pay Me The Amount Of Money Of The Items That Was Stolen
1.0
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Public Storage Customer Care
#1257107
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Public Storage's business model is anticonsumer and 100% unhelpful. Once they have your money and a contract, they could care less about servicing your needs. Today's outrage: I called the local number and no one picked up. Instead the call was ported to National...
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Public Storage Customer Care
#1252681
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So we have been rejected twice on trying to pay over the phone with checking account. Went into my local public storage and paid cash. That’s when I get a phone call 1400 miles away saying we cut your lock off. This lady was very rude a wrong in what she has said over...
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Anonymous
Mort

No excuses, you failed to pay.

Product
Public Storage Customer Care
#1235684
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I am set up on auto pay with Public Storage however they continue to say that I am late on my payment and charge a late fee. I have theee units so they mix it up as to which one is late nearly on a monthly basis. They refuse to waive fees or investigate as to why they...
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Public Storage Customer Care
#1218205
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The day that I first got my storage unit the young lady was rude I thought maybe she were having a bad day but then I returned days later she’s still being rude I don’t even know her name she didn’t introduce herself but put nisha as the property manager at 14107...
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1.0
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Public Storage Customer Care
#1215206
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