Product: Public Storage Customer Care Clear all filters (0 of 128 reviews match)
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An employee by the name of Janice from public storage just called me, & was very rude to me on the phone. I asked to speak to her supervisor, & she refused to let me speak to them. I asked for her name, again, & she told me don't worry about it.
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RevolvingBlueLacyDog
RevolvingBlueLacyDog

Just unprofessional. Savannah Georgia manager on Largo drive is the same way. She lied and she's poorly trained. I moved out of the unit July 4,2018 and she sent me an email c...

1.0
Product
Public Storage Customer Care
#1302092
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Public storage has harrassed me since day one. The lady in the front office that is here today 7-10-18 knows no disability laws. I walked in day one with my service dog vested properly and papered and she told me I had to get him out... I of course jumped down her...
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1.0
Product
Public Storage Customer Care
I liked
  • Pushing them
I didn't like
  • Damaged and stolen property
  • Harassing people with disabilities
#1301290
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I had a storage unit for 9 years at your Tarpon Springs Florida location. Unfortunately, I could not afford it anymore ($105 a month). At the end of May we decided to clean it out. Due to weather, I wasn't able to finish until June 1st and was told I have to pay the...
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Anonymous
They are theives

I just filed a complaint with my better business bureau after 6 months they raised my rates I had a call into a manager that never called me back and as I was making last mont...

1.4
Product
Public Storage Customer Care
#1297835
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Public Storage - Slow legal department, unrealistic timetable

Owner of storage unit died unexpectedly. Public Storage was very slow to approve paperwork of next of kin. They gave us approximately 24 hours to get there and clean out unit. Unit is 5 hour drive time. This is a holiday weekend which makes it difficult to get off work with short notice. Public Storage is demanding a full month payment in 24 hours. Unreasonable. Horrible experience.
Product
Public Storage Customer Care
#1291889
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We made a reservation at a Public Storage site on 06-05-2018 using a Summer Kick-Off Sale monthly Rate. When we arrived to move in the space had been rented and no other 10x20 unit was available at that site. The girl at the front desk said they have a first come...
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Anonymous
Paul Grasso

Yes.I have similar complaint as well as well as being locked on the property overnight because my cold will not let me out when I stayed in their past 9 p.m. when they close t...

Product
Public Storage Customer Care
#1289418
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Do not do business with Public Storage. There are thousands of complaints with no issues resolved. I got locked on their property almost overnight with no emergency phone number which they say they have, no on-site manager which they say they have, and after...
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1.0
Product
Public Storage Customer Care
#1287343
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Public Storage - Locked on property/incompetence/lying
Public Storage - Locked on property/incompetence/lying
There should be some regulation to fraudulent,,negligent, dangerous, ,Lying, deceptive. Standard to which they operate. No morals and their complete and utter incompetence is mind-boggling. If you have been harmed by their deceptive practices, or were locked on the...
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Anonymous
Johnny Ringo

They are the worst! Public storage are liars and greedy as well as incompetent and negligent!

Paul Grasso
Paul Grasso

They are all of the above and then some I can't believe they have not been fined by the state or federal government

1.1
Product
Public Storage Customer Care
I liked
  • Office manager
  • Unannounced and exorbitant rent increase
  • Customer service and price at begining
I didn't like
  • Unsecured
  • No after-hours live emergency number
  • Immediate rent hike
#1285954
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Public Storage - Refund

My storage was Auctioned off. And I was supposed to receive a refund, which I had faxed over a letter as auctioned off. And I was supposed to receive a refund, which I had faxed over a letter as asked you have asked and still haven’t gotten my refund
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Public Storage Customer Care
#1282643
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Public Storage - Terrible customer service

Just because I told the lady at front desk it was my last month probably got mad and locked my account to where I couldn’t get my stuff I paid for the whole month of rent
Product
Public Storage Customer Care
#1273933
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Now instead, Public Storage has a long time customer who will not endorse them to friends, will not sing their praises and will never do business with them again. But I will devote myself to making sure that EVERYONE I know understands that they should never give any...
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Anonymous
Garsexcite

Thank you for cementing what I already thought about the company. They are like a snake. Change your move in date by 6 months in their records (to a busy time of the year) so ...

Product
Public Storage Customer Care
#1267511
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