Product: Public Storage Customer Care Clear all filters (0 of 128 reviews match)
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I was told no I would have to pay for the complete month or move belongings out Friday by 5pm because the young lady at the desk would be leaving early and she needs to talk me out the system before she leaves for the day. That sound like a bunch of BULLS_ __. I will be reporting Public Storage to the BBB and would not ever recommend any to use Public Storage...
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PeacefulAardvark
PeacefulAardvark

A lot can be learned from reading your lease. They do not prorate. If you occupy the unit on the first of the month, you owe the full month. It's a month to month lease.

Anonymous
Tharris1

Did you rent from Aliso Viejo by any chance ?

1.0
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Public Storage Customer Care
#1340567
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I had rented a storage spot from them and they sold my whole life,my children things my important papers I was in the hospital fighting for my life I was in acoma for two weeks on life support. My baby was born premature they sold my baby belongings we had nothing they...
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Anonymous
Anonymous

Our storage unit on St. Joseph Blvd. Orleans, On. we had water and ice damage in Feb. and they locked us out of our unit and the gate in July even thought we were paid up unti...

1.0
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Public Storage Customer Care
#1337703
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Public Storage has auctioned property that was worth $20,185.00 and the auction bought it for $25.00. And destroyed all property and incinerated property that could not be auctioned. All photo graphs and passport and social security card was incinerated. They would not...
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PeacefulAardvark
PeacefulAardvark

Units are sold to the highest bidder. They need to recoup as much as they can to make up for your non payment. The proceeds of the sale are posted to your account and any rema...

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Public Storage Customer Care
I didn't like
  • How they are so greedy and rip off consumers
#1325027
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When I brought up my account to pay my monthly rent, I noticed the amount was much higher. I tried calling the office, but did not get a reply, so I paid my usual monthly amount, thinking it must be a typo since I did not receive any notice of an increase. 2 days after...
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PeacefulAardvark
PeacefulAardvark

You were notified in the lease that you signed. The actual increase notice was sent either by mail or email. Check spam folders if it wasn't in your regular email. You account...

Anonymous
Anonymous

Rent increases without notice are not valid. Keep everything in writing. No phone calls.

1.0
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Public Storage Customer Care
I didn't like
  • Rent was increased by
#1323631
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Public Storage - Want unit opened .account paid.

Yes i have contacted them but still no help.
1.0
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Public Storage Customer Care
#1317471
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Public Storage - Complete incompetence

Booked a unit two days ago, was told to come sign paperwork today. No reservation! No units! I’m a single mother with no other family here and NO WHERE TO STORE MY THINGS THANKS TO THESE SOBs! Turns out they booked me a unit after all...three states away!!!! THREE STAFF MEMBERS REFUSED TO TRANSFER ME TO A SUPERVISOR! Finally sent me to some random secretaries voice mail. ZERO RESPONSE. All my earthly possession are on the street tomorrow! No other storage available in my town!
1.0
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Public Storage Customer Care
#1314764
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I wanted more than one cart to unload the entire contents of my mothers house to our second story unit. Lillian at the Rufe Snow location in North Richland Hills TX called the cops on me when I asked for her bosses number. I have dealt with anyone in customer service...
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Public Storage Customer Care
#1313212
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Public Storage - Renter

Lillian at the front desk called the cops on me because I wanted more than one cart to unload my Uhaul....she actually called the police....on her customer???? Terrible customer service and you should be ashamed that she’s “in charge”
1.0
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Public Storage Customer Care
#1312960
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Public Storage - Wrongly charged

Public Storage is trying to charge me for another months rent because I couldn’t get someone to inspect my unit after move out. It was 8:30 at night! No employee was available to do it. I moved out 3 days early before the next month they have cameras, PUT THEM TO USE AND LOOK TO SEE WHEN I MOVED OUT! They claim I moved out on July 2nd when they inspected my unit. These people are idiots!!!
Little Canada, Minnesota
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Public Storage Customer Care
#1311111
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I have a unit rented and needed another. July 3 rented another unit. July 4 things changed did not need the other unit. July 4 holiday. July 5 contacted PS returned the unit. Never moved in. Turned the unit back into their inventory. Asked for a credit or put the rent...
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1.0
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Public Storage Customer Care
#1302197
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