Product: Public Storage Customer Care Clear all filters (0 of 128 reviews match)
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For what you get in storage units, 20% increase is gouging the customer. AND -- the electricity being shut off to the whole complex for repairs they can't even find is RIDICULOUS! I don't care what they say about the "market rates" and Public Storage being less - come...
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Public Storage Customer Care
#502138
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Public Storage Customer Care Review

I dont care for there customer service and how l am being treated. I am not late but getting letters about when I am late the fees I am going to be charged. Its like they want you to get behind so they can own your things storaged inside. I can't wait until I am able to move my things out for good and I will never ever rent from them again ib life. Dust and rain gets inside tbe storage. Its not nice and clean as they state. A big big rip off.
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Public Storage Customer Care
#493446
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This company could care less about their employees or customers. They SAY u have to have their insurance and lock but that's Sssooo not true. Their insurance don't even cover anything. They denied my claim and accused me of scamming them. They say 1st month is $1....
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Anonymous
Anonymous

This is true! There is a property off of 290 in Houston that hands out pallets to put on the floor of every unit because the property floods by a few inches every time that it...

rmartin848
rmartin848

im sorry ur a customer there. check out grain valley units. i got a 10x24 for $80 a month clean secure and very reasonable. hurry outta public storage

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Public Storage Customer Care
#451418
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THE THANK YOU RECEIVED FOR BEING A LOYAL CUSTOMER IS A RAISE IN PRICE EVERY YEAR, LIKE $10+. THERE IS NO LIGHTING IN YOUR UNIT. THE HALL LIGHTING IS ON A TIMER AND IT TOOK 7 MONTHS FOR THE IRVING PARK LOCATION IN SCHILLER PARK IL TO INCREASE THE TIMER PAST JUST A FEW...
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Public Storage Customer Care
#414238
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Travel trailer and boat got broken into. Management didn't care!!! All I got was "well, you know, bla-bla. Oh and they had cameras ON THEIR OFFICE WHICH HAD AN ALARM SYSTEM. They didn't even care!!!! Come to find out other travel trailers and motor homes...
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Public Storage Customer Care
#404169
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God-awful customer service and customer-communication skills. The guy at the hicksville location even agreed that Public Storage should do more to notify their customers of due rent...considering they do have my mailing and email addresses. But they are certainly...
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Anonymous
String

It's actually against company policy to call with reminder calls at the beginning of the month BUT every single property I've been to make calls on the 4th or so of the month ...

Hammywill
Hammywill

This company does in fact send out email invoices. Also, they DO in fact call you BEFORE the Late Fee is assessed as a reminder. Property Managers at Public Storage get paid b...

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Public Storage Customer Care
#344346
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Public storage seems to think that we need them more than they need us and they dont care about customer service. dont believe the price online is the price your going to pay as long as you own your unit. The price will going up, you Will end up paying about twice as...
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Hammywill
Hammywill

That assessment regarding the Insurance offered at PS is accurate. If you can, obtain insurance through your homeowners or renters policy. That being said, I am not sure wh...

Anonymous
Citizens for Storage Reform

Please write down your complaint/problem and send it to us at PO Bx 31, Azalia, MI 48110. Our email is now storagereformer@yahoo.com

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Public Storage Customer Care
#341250
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Public Storage in El Segundo, CA tells me that my daughter must be present in order for me to transfer her stored items from my name to hers. She lives 3000 miles away. Most business accept scanned and emailed or faxed agreements, but Public Storage tells me she must...
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Anonymous
***cerned

Why does every PS employee refer to a contract that is long, difficult, and not carried from place to place. Also, PS took over Shurgard and changed insurer and contracts at w...

Anonymous
***sumer

Actually, you are trying to the best of your ability. If no one answers the telephone, you cannot discuss the matter. I know that a faxed signature is often accepted. How woul...

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Public Storage Customer Care
#195240
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