State: Pennsylvania Clear all filters (11 of 585 reviews match)
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Public Storage ruined me and my kids life. I went thru a verybad domestic situation and was forced to put allmy belongings in storage in 7/15 and go into a safe haven with and my children. In 4/2016 I moved into a house and had planned on retrieving our things from...
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2.0
#883823
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I am very displeased with this company. The first time i have used a public storage facility and to my knowledge they added an option fee before even letting me know and then call me right as they're doing the auction to tell me that they're auctioning off my things...
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2.3
#840938
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I have stored my property since 2003 at public storage this year on march 31st I called to make my payment for feb and march as I have done many times before to be told my unit was auctioned off on the 25th of march without my knowledge I have tried so many times to...
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Anonymous
Anonymous

You need to contact an attorney right away. You do not have to accept this loss. There are VERY strict rules before they can sell your stuff, and what they say, even in the ...

#629657
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This place is s total scam. After 6 months they start raising your rent. My $108/mo rental went to $123/mo. I called and asked why, they told me their market research indicates they should charge more money. I called from a different phone number and told them I...
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Anonymous
Anonymous

Sorry to tell you this but...almost all self storage place have their contracts read the same as Public Storage---they can change your rent rate at any time because the contra...

1.0
#626188
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I have never had storage before, I was looking for unit near my new home and stopped by Public Storage on Grant Ave Philadelphia, PA. Lady in charge was very vulgar and pushy, she told me they have amazing sale first month free and rent $36 per month vs. $55 per month....
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Anonymous
Felt Dissed2013

Try talking to someone with at least an ounce of professionalism. You won't get that at Public Storage. Seven years of paying for storage and the tone and delivery [attitude] ...

Anonymous
insuranceinsanity

Corporate policy, legal, ethical and employee practice are ALL different things in big national companies especially. The goal is not customer but to squeeze as much money out...

1.0
I didn't like
  • Customer service
#546215
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The manager, Meg, was aware of an infestation in a locker behind our and never notified us of her discovery. Months after, we went to vacate our storage locker and EVERYTHING was covered in vermin fecies. We had to throw out our infested property and wear gloves to...
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Montgomeryville, Pennsylvania
#512949
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I work for public storage and you are all correct. It's gotten to the point where I'm ashamed to say I work for them. It's a lot worse then you think. Please don't think you belongings are all that safe. There are break in. They just keep it hush...
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Anonymous
Anonymous

I to worked at PS, I live in Florida and Break In's happen all the time they tell you to tell the customer if they ask about break in's we are to say" We Do OUR PART AS A COMP...

Anonymous
psletthemstealfromme

I had an employee at the Webster location Julia gharardi start sleeping with my ex, and he only stalked her and found out she owns rental property and was able to marry her an...

#241368
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Re: Public Storage facility on Oxnard, just off Sepulveda in Van Nuys, CA (Los Angeles area). Gate/keypad broken for days on end. Cannot access units outside of very limited office hours. The 2 office staffers say someone is coming to fix gate/keypad. Called district...
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Anonymous
victim

OK manager, you just admitted that the place is malfunctioning and falling apart. As a stockholder I want a good rep and better investment. I don\'t want to be sued because no...

Anonymous
manager

Don\'t blame the onsite employees. We aren\'t allowed to call in repairs and DM\'s have to get special permission for repairs over a certain amount of money. It\'s a company r...

Derry, Pennsylvania
#181668
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Overall Impression Review

Public Storage
#656350
1.0
Details
Don't rent from public storage.....do research on the web.....BBB, ripoff report, consumer protection. They are scumbags who screw people and steal their property. Have homeless living in units, unsafe, drug addicts and trash, filthy restrooms , unprofessional, frauds, police reports
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Exchange, Refund and Cancellation Policy
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Positive Experience Review

Public Storage
#654894
5.0
Details
We signed up today at store #26415 and Michelle was absolutely wonderful. This was our first experience with storage and she really went out of her way to explain everything to us. The Lohmanns
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Product or Service Quality

Public Storage Storage Unit Review

Public Storage
#562353
If you value your possessions don't use Public storage the company, find a local storage place
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