Not resolved
Billing Practices
Customer service
Price Affordability

I do not understand why I must pay for an entire month rent when my property will not longer be stored at this facility! I vacated on the 1st and I’m still responsible that makes no sense so basically I’m paying for one day and the company doesn’t prorate ,yet the units will be available for someone else with the possibility of prorate??

It was explained to me at the beginning of my contract that I can vacant upon my request and no rent would be due. So I have vacated both my units in one day yet I’m still having to pay a full months rent! What am I paying for ? Empty space?

And I needed to be out of the facility because my place of employment is out of state.

I reached out to the company and they would not work with me on any payment arrangements. It was basically take or leave it solution!

Product or Service Mentioned: Public Storage Customer Care.

Reason of review: Not as described.

Preferred solution: Full refund.

I didn't like: Customer service.

Company wrote 0 private or public responses to the review from Dec 02.
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