State: Illinois Clear all filters (29 of 689 reviews match)
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EVERY MONTH PREVIOUS PASSWORD DOES NOT WORK????MUST CHANGE PW EACH MO. $27.50 LATE FEE/EMAIL PW CODE TAKES TOO LONG. Call & call the property locatiin & no answer. Go in & pay & get charged LATE FEE. Guess WHAT? I got TWO CALLS TELLING ME I HAVEVTO OAY THE LATE FEE...
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1.0
#1192016
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It happened in Cicero, Il. Yes I contacted them, the Illinois Attorney General and anybody else who would listen. They stole everything I had and then told me there was nothing they could do! They took all my cherished baby clothes, handmade blankets, they even took my...
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1.0
#1113805
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Public Storage - Insurance
The insurance premium was sprung on us at signing and when asking specifically if the insurance was mandatory, the manager stated that "yes" it was. Upon arriving home, the 6 page agreement states "6.1 You man purchase the insurance that we offer as a convenience to...
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4.0
#1091693
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This has got to be on of the worst companies in the world. They are very rude and not willing to work with you in a time of need. The rate increases are just plain ***. They are very rude at all levels of the business from Corporate on down to property manager level....
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1.1
#943240
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Public Storage Storage Unit Review

Today, October 21, 2016, I went to check on my things in my storage unit at Public Storage, and found my things were stolen out of my storage unit. Customer service was so nonchalant and rude and I was told to just file a claim and police report and come back. I'm suing this joke of a company.
1.0
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#941128
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Disgusting customer service! I only wanted to make a payment and get a receipt in person. There was only one staff member on the premises so the doors were locked. I waited 10 minutes before the very rude girl walked up as I was walking away. No greeting or apology for...
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1.7
#929042
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Public Storage Staff Review

This is the worst storage unit I ever read it and read it in my life you cannot talk to anybody in customer service they charge you crazy amounts of a fee and you can't even get divided take it off him I need this they feed been taken off of my bill and I needed didn't take it off right away
#927371
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Short Review on June 22, 2016

Worst experience ever!!! Double billed me for a month and made me pay in order to get my stuff out. The district manager is completely useless. I ended up having to file a complaint with the BBB. If that doesnt reaolve the issue, i will be heading to court.
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
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#870114
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Other Product Review

After my daughter get over the shock of what happen with public storage she will commented on what she went threw.
#792384
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I've rented here for 3 years. I need to move out now. There are no handcarts or dollies anywhere on site. I have an inside unit, so I cannot pull up to the unit with a car or truck. Apparently the handcarts have been stolen. I called the 800 number. They said the...
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Anonymous
USuck

So you are mad at them because sleazy customers stole their handcarts and you are a slob who is unwilling to dispose of your own garbage? They are a storage company not a garb...

#741879
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