It happened in Cicero, Il. Yes I contacted them, the Illinois Attorney General and anybody else who would listen. They stole everything I had and then told me there was nothing they could do! They took all my cherished baby clothes, handmade blankets, they even took my...Read more
The insurance premium was sprung on us at signing and when asking specifically if the insurance was mandatory, the manager stated that "yes" it was. Upon arriving home, the 6 page agreement states "6.1 You man purchase the insurance that we offer as a convenience to...Read more
This has got to be on of the worst companies in the world. They are very rude and not willing to work with you in a time of need. The rate increases are just plain ***. They are very rude at all levels of the business from Corporate on down to property manager level....Read more
Public Storage Storage Unit Review
Today, October 21, 2016, I went to check on my things in my storage unit at Public Storage, and found my things were stolen out of my storage unit. Customer service was so nonchalant and rude and I was told to just file a claim and police report and come back. I'm suing this joke of a company.
Public Storage Staff Review
This is the worst storage unit I ever read it and read it in my life you cannot talk to anybody in customer service they charge you crazy amounts of a fee and you can't even get divided take it off him I need this they feed been taken off of my bill and I needed didn't take it off right away
Short Review on June 22, 2016
Worst experience ever!!! Double billed me for a month and made me pay in order to get my stuff out. The district manager is completely useless. I ended up having to file a complaint with the BBB. If that doesnt reaolve the issue, i will be heading to court.
Other Product Review
After my daughter get over the shock of what happen with public storage she will commented on what she went threw.
Disgusting customer service! I only wanted to make a payment and get a receipt in person. There was only one staff member on the premises so the doors were locked. I waited 10 minutes before the very rude girl walked up as I was walking away. No greeting or apology for...Read more
I've rented here for 3 years. I need to move out now. There are no handcarts or dollies anywhere on site. I have an inside unit, so I cannot pull up to the unit with a car or truck. Apparently the handcarts have been stolen. I called the 800 number. They said the...Read more
I rented after closing my antiques shop 2 large units from Carol Stream IL on Phillips.They needed to repair sprinkler system in unit. Public storage Hired a crew cut my lock dragged everything out. ( This was done without my permission NO notification)Repaired &...Read more
I didn't like
- Way they handled my
I rented one of the largest units with public storage i paid 250.00 a month for over 3 yrs, i ran late with a payment so they cut the locks and put ther own lock on, i didn't think anything of it because i no i was going to pay the bill!! Idid pay, 575.00$$ i retured...Read more
I rented a unit off Durelee Lane in Douglasville, GA for nearly a year. I started off paying $72, then ended up paying $82, but the real damage comes when I was ready to close out... funny how I was late with my payment only once before, yet when I asked if my unit had...Read more
I have a unit that I was sharing with my sister until my sister moved out of it and I kept the unit all the while still paying the bill. When I paid the bill for April there was a new guy in the office and he mistakenly set the payment for someone else's account that...Read more
East Hazel Crest, Illinois
I didn't like
- Rate increases
Big Timber facility. Elgin, IL unit door is currently blocked by snow and ice. This has happened all winter and for days and weeks at a time have not been able to access the unit. Office says they will get snow removed, then they never do. Asked for a refund or...Read more
Do you have something to say about Public Storage? What happened? What can we help you with?