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It happened in Cicero, Il. Yes I contacted them, the Illinois Attorney General and anybody else who would listen. They stole everything I had and then told me there was nothing they could do! They took all my cherished baby clothes, handmade blankets, they even took my...
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1.0
#1113805
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Public Storage - Insurance
The insurance premium was sprung on us at signing and when asking specifically if the insurance was mandatory, the manager stated that "yes" it was. Upon arriving home, the 6 page agreement states "6.1 You man purchase the insurance that we offer as a convenience to...
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4.0
#1091693
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This has got to be on of the worst companies in the world. They are very rude and not willing to work with you in a time of need. The rate increases are just plain ***. They are very rude at all levels of the business from Corporate on down to property manager level....
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1.1
#943240
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Public Storage Storage Unit Review

Public Storage
#941128
1.0
Details
Today, October 21, 2016, I went to check on my things in my storage unit at Public Storage, and found my things were stolen out of my storage unit. Customer service was so nonchalant and rude and I was told to just file a claim and police report and come back. I'm suing this joke of a company.
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Public Storage Staff Review

Public Storage
#927371
This is the worst storage unit I ever read it and read it in my life you cannot talk to anybody in customer service they charge you crazy amounts of a fee and you can't even get divided take it off him I need this they feed been taken off of my bill and I needed didn't take it off right away
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Short Review on June 22, 2016

Public Storage
#870114
1.0
Details
Worst experience ever!!! Double billed me for a month and made me pay in order to get my stuff out. The district manager is completely useless. I ended up having to file a complaint with the BBB. If that doesnt reaolve the issue, i will be heading to court.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website

Other Product Review

Public Storage
#792384
After my daughter get over the shock of what happen with public storage she will commented on what she went threw.
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Disgusting customer service! I only wanted to make a payment and get a receipt in person. There was only one staff member on the premises so the doors were locked. I waited 10 minutes before the very rude girl walked up as I was walking away. No greeting or apology for...
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1.7
#929042
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I've rented here for 3 years. I need to move out now. There are no handcarts or dollies anywhere on site. I have an inside unit, so I cannot pull up to the unit with a car or truck. Apparently the handcarts have been stolen. I called the 800 number. They said the...
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#741879
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I rented after closing my antiques shop 2 large units from Carol Stream IL on Phillips.They needed to repair sprinkler system in unit. Public storage Hired a crew cut my lock dragged everything out. ( This was done without my permission NO notification)Repaired &...
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I didn't like
  • Way they handled my
#723271
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I rented one of the largest units with public storage i paid 250.00 a month for over 3 yrs, i ran late with a payment so they cut the locks and put ther own lock on, i didn't think anything of it because i no i was going to pay the bill!! Idid pay, 575.00$$ i retured...
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Anonymous
Anonymous

I was an employee and a customer and they did the same to me. Cut my locks when they had no excuse to. I lost approximately 2500.00 worth of items I was going to sell and my G...

2.0
#713904
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I rented a unit off Durelee Lane in Douglasville, GA for nearly a year. I started off paying $72, then ended up paying $82, but the real damage comes when I was ready to close out... funny how I was late with my payment only once before, yet when I asked if my unit had...
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Anonymous
Anonymous

This is why there should be rules on a national level. They should be simple to understand and easy to work with. These contracts need to become consumer friendly. Also, insur...

1.0
#693305
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I have a unit that I was sharing with my sister until my sister moved out of it and I kept the unit all the while still paying the bill. When I paid the bill for April there was a new guy in the office and he mistakenly set the payment for someone else's account that...
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3.5
East Hazel Crest, Illinois
I didn't like
  • Rate increases
#630786
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Public Storage - Storage Unit Review from Chicago, Illinois
Big Timber facility. Elgin, IL unit door is currently blocked by snow and ice. This has happened all winter and for days and weeks at a time have not been able to access the unit. Office says they will get snow removed, then they never do. Asked for a refund or...
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Anonymous
Anon

Conveniently injur yourself while trying to access your unit. Call an ambulance and DOCUMENT EVERYTHING. They pay, and then will NEVER AGAIN mess up handling the lawful snow...

Anonymous
Anonymous

It obviously looks like the place was plowed. They did their part, you are responsible for digging your door out, not the office workers. There is not that much snow there, i...

#612736
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