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Back in 2010 after being scammed from a landlord on a rental property we were forced to put our possessions in storage. Afterward we were served in a law suit in which a bankruptcy was our only option. Our attorney suggested putting any and all our debts in the...
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Company wrote 0 private or public responses to the review from Nov 30.
#1411570
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Just contacted your office but no help with my needs was applied or asstistance
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Sep 23.
PeacefulAardvark
PeacefulAardvark

I work in the storage business. If you would just ask your question, I'll try to answer. You did not say what you needed nor what the problem is. Respond with your question an...

1.0
#1363410
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IF I COULD GIVE NO STARS!!!!! I WOULD!!! TODAY IS TO BE MY MOVE OUT DAY AND CONVENIENTLY YOUR COMPANY DECIDED TO REPAVE THE SIDE THAT MY BELONGINGS ARE CURRENTLY IN THAT I HAVE PAID FOR TO BE STORED AND FOR ME TO BE ABLE TO ACCESS WITHIN THE TIMES GIVING. NOW !!!THAT I...
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Company wrote 0 private or public responses to the review from Sep 20.
1.0
Hazel Crest, Illinois
I didn't like
  • Poor customer service
  • Security gate left open allowing anyone access
#1360981
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EVERY MONTH PREVIOUS PASSWORD DOES NOT WORK????MUST CHANGE PW EACH MO. $27.50 LATE FEE/EMAIL PW CODE TAKES TOO LONG. Call & call the property locatiin & no answer. Go in & pay & get charged LATE FEE. Guess WHAT? I got TWO CALLS TELLING ME I HAVEVTO OAY THE LATE FEE...
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Company wrote 0 public responses to the review from Feb 17.
1.0
#1192016
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It happened in Cicero, Il. Yes I contacted them, the Illinois Attorney General and anybody else who would listen. They stole everything I had and then told me there was nothing they could do! They took all my cherished baby clothes, handmade blankets, they even took my...
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Company wrote 0 public responses to the review from Oct 11, 2017.
1.0
#1113805
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Public Storage - Insurance
The insurance premium was sprung on us at signing and when asking specifically if the insurance was mandatory, the manager stated that "yes" it was. Upon arriving home, the 6 page agreement states "6.1 You man purchase the insurance that we offer as a convenience to...
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Company wrote 0 public responses to the review from Aug 24, 2017.
4.0
#1091693
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This has got to be on of the worst companies in the world. They are very rude and not willing to work with you in a time of need. The rate increases are just plain ***. They are very rude at all levels of the business from Corporate on down to property manager level....
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Company wrote 0 public responses to the review from Oct 25, 2016.
1.0
#943240
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Public Storage Storage Unit Review

Today, October 21, 2016, I went to check on my things in my storage unit at Public Storage, and found my things were stolen out of my storage unit. Customer service was so nonchalant and rude and I was told to just file a claim and police report and come back. I'm suing this joke of a company.
Company wrote 0 public responses to the review from Oct 21, 2016.
1.0
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#941128
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Public Storage - Customer Care Review from Chicago, Illinois

Disgusting customer service! I only wanted to make a payment and get a receipt in person. There was only one staff member on the premises so the doors were locked. I waited 10 minutes before the very rude girl walked up as I was walking away. No greeting or apology for making me wait or being short staffed. She just screamed are you making a payment?! Then continued to scream comments as I was walking away. In today's economy she should be thanking her lucky stars she has ANY job
Company wrote 0 public responses to the review from Oct 01, 2016.
1.4
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#929042
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Public Storage Staff Review

This is the worst storage unit I ever read it and read it in my life you cannot talk to anybody in customer service they charge you crazy amounts of a fee and you can't even get divided take it off him I need this they feed been taken off of my bill and I needed didn't take it off right away
Company wrote 0 public responses to the review from Sep 28, 2016.
#927371
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