Theft – Public Storage & Willis Insurance
The Turn a Blind Eye To Employee Theft
What you Need to Know before Your Rent a Storage Unit
Recently I rented a storage unit at Public Storage (location: 3659 S Ashland Ave, Chicago, IL 60609-1320. 773-247-8960) and purchased insurance. During the time I was unemployed and hospitalized and became behind on my account. During which time they removed my lock and replaced if with their lock to which all of their employees on site had access to. Long story short I caught my account up and paid ALL of the fees and my regular bill, only to discover over 10,000 of my property and mementoes had been stolen.
How do Public Storage employees get away with stealing your property and what can you do about it. The long story is to hold Public Storage accountable for securing the property you store with them and requiring Willis to present an insurance without a loophole for employee theft, which makes your policy null and void / or is not under your coverage.
Public Storage employees get away with theft because they know the insurance you purchase through Willis will only be covered if you can prove or state that it was forcible entry. And their policy reads “ Burglary: We will pay up to 100% of the Amount of Insurance for loss of Burglary. The term Burglary means the act of stealing by forcible entry into the storage space described in the Rental Agreement, and must be evidence by visible signs of forced entry. However, this coverage only applies when such storage space is securely locked at the time of the forcible entry, and does not apply to the lien enforcement procedures by the Owner. A missing lock, or the presence of a lock different than the lock placed on the storage space, is not sufficient, standing alone, to establish forcible entry. In the event of a burglary claim, you will bear the burden of proof to establish that a burglary occurred.
Public Storage also has you sign an “Insurance and Release of Liability Addendum to Lease/Rental Agreement” at the time you purchase insurance. “ . . . Owner and Owner’s Agents, affiliates, authorized representatives and employees (“Owner’s agents) will not be responsible for, and Occupant herby releases Owner and Owners Agents from responsibility for, any loss, liability, claim, expenses or damage to property that could have been insured (including without limitation any loss arising from the active or passive acts, omissions or negligence of Owner or Owner’s Agents) (the “released claims”).
In other words both Public Storage and Willis Insurance TURN A BLIND EYE TO EMPLOYEE THEFT. And take your insurance money knowing full well such a loophole exists. Also should you fall behind Public Storage will cancel your insurance. The Employees thus go into your unit by popping the lock (which they require you buy from them); using their replacement lock and go in and out of the unit as they wish making your insurance claim void because there is no sign of forcible entry as defined in the insurance policy.
Here what you can do, the short version:
• Seek alternative means of storing your property.
• Review all of your rental paper work in detail and revise as needed
• Move your property into another means of storage other than commercial storage
• Do Not sign the Insurance policy and Insurance and Release of Liability Addendum Lease / Rental Agreement as is. Write in your own line of denial of these terms and agreements.
• File a police report.
• Do file a complaint with the property manager.
• Do state the burglary was forcible entry and give evidence of forcible entry.
• Do obtain enough insurance to cover all of your belongings.
• Do replace their lock ASAP should they cut your lock.
• Do escalate the matter to senior staff at both Willis and Public Storage.
• Do share your story.
• Do file an insurance claim.
• Do leave a comment. And state if you would like follow up on signing a petition to stop this type of theft. I will follow up with you.
• Do sign the petition and reap something for your lost. Use your energy in a positive and productive way.
• Do use this information to rent wisely if you choose to rent a storage space.
• Do feel free to call and let Public Storage & Willis Insurance know what you think about theft at Public Storage. And when you do give them the reference to this complaint: PS1003. Do post your comments. Public Storage, 3659 S Ashland Ave, Chicago, IL 60609-1320, 773-247-1320). Willis Insurance, Inc., Willis Tower, 233 South Wacker Drive, Suite 2000, Chicago, IL 60606, 877-878-6730.
• Do not allow Willis to collect your money and deny your claim!
• Do not allow Public Storage to excuse Employee Theft!
Product or Service Mentioned: Public Storage Storage Unit.
Monetary Loss: $10000.