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I reserved a unit for my son. the process with the reservations was quick easy and I thought informative.

they even helped with getting the right size unit. They had a move in special, $1 first month, $24 administrative fee. So we sent my son down with enough money to cover this cost, we even received a reservation confirmation with a statement that said "Total Move in Cost $25.00." Imagine our surprise when my son showed up and found out he needed to buy insurance for the unit. I call this hidden fees.

I don't know the law on this type of thing but they say the insurance in mandatory. In my mind this is an up charge of which will never be used unless the place burns down because of their fault. This should be a discussion during the reservation scheduling , not when you arrive to drop of your belongings.

I won't be doing busy with these people again. I hate it when businesses hide fees.

Reason of review: Pricing issue.

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