Public Storage - HELP!! I AM A VICTIM OF BURGLARY AND I NEED SOME HELP ON THE PROPER STEPS I SHOULD TAKE!!
Hello, how are you doing? I really do appreciate you taking some of your time to sit down and read this review that I have posted. I am in a very bad situation right now and I really do need someone to help assist me, someone to lead me in the right direction of the proper steps and procedures I should take to go about a situation like this, and I need someone to give me some advice on how I can go about getting more information that I need in order to come to a conclusion on what has happened with a storage unit that was rented by my fiancé and I. I just cannot seem to understand as to what to do with the little bit of information they have given to me and the little bit of an insight of what I should do next.
Public Storage is absolutely no help whatsoever on what has happened and they seem as if they really could careless that our storage unit has been broken into by force and robbed for about $18,000 worth of valuable items so far. I am still creating a Property Loss Document for them with photos of all of the items that have been taken from our storage unit with receipts attached as well. I am in the middle of creating a very thorough and legitimate document for them to review and I am also in the middle of trying to figure out what my other options would be other than to file an insurance claim.
I am on here as we speak researching all types of different approaches I can take in order to get the best result from what has happened overall to our storage unit and honestly, what has happened to my very own piece of mind and the trust that I thought I could have with a business like Public Storage. I thought I could trust a place like that because they are however storing a lot of valuable items from a wide variety of people and I honestly thought from what they had told me and described to me from the gate that the storage facility was safe and secured and was on a 24/7 security surveillance, which all in all is a bold face lie.
I am not too sure what really has happened because I wasn't there when it had happened and they didn't contact me for a couple days after it had happened. When we finally received a voicemail stating what had happened, we immediately called them and the manager had informed us that our storage unit was in fact broken into by force. The manager had told us that she wasn't sure if anything was taken or not but for us to come in and take a look at what was basically left over from our storage unit being burglarized.
When my fiancé and I had arrived, you could indeed distinguish between whether or not our storage unit was burglarized or not. All of our items were absolutely everywhere, everything that was left was out of the bags and on the floor, the furniture that we had in there was moved all around and tossed over and everything in our storage unit looked like it was pretty much damaged or it look as if a tornado had went through the storage unit. My fiancé and I immediately realized that there was a lot of items missing and that we had a very serious problem on our hands.
The manager however didn't seem to care at all she actually acted as if she has saw this happen quite often, like it wasn't a big deal, like all of our missing items on his time and on her premises just didn't matter at all. I couldn't believe the type of response that we had received from the manager and the business alone, I am very discouraged and disgusted with what has happened.
The manager told us that she had filed a police report and that we had to go to the police station and get the police report. So my fiancé and I had went down the street and got the police report to realize that the police report seems to be almost blank. There was basically literally nothing on the police report that I just couldn't believe what was going on.
The police officer we had talked to told us that we had to call back when the officer was on duty in which we did. The police officer didn't answer. My fiancé and I have called everyday since we had found out what happened and we are on day five now and still no response from the police officer. We actually had went up to the police station but the police officer was off duty. We are waiting for too much and I don't understand why it just isn't a big deal to anyone but my fiancé and I.
The manager of the property for some odd reason wont allow my fiancé and I to view the video tapes to see if we could at least assist in helping them figure out how the storage unit was burglarized, who burglarized the storage unit, when was the storage unit burglarized, how many subjects were involved, etc. The manager did however tell my fiancé and I that there was one black male and one white male and that there was a vehicle involved but the vehicle was off of their camera and was seen on another businesses camera but we cannot view the video tape?
I am just very confused on what really is going on and why this has exactly happened to my fiancé and I let alone why our storage unit was the only storage unit targeted and burglarized. Also, whoever has burglarized our storage unit was definitely in the storage unit for hours because they literally went through everything and picked out what they wanted let alone had enough time to make at least 10 trips.
I am still in the process of creating a property loss document with full descriptions and photos and a property loss receipt document, which is almost done. However, I am already at $18,000 that has been stolen from us let alone did we have a lot of valuables that had the receipts in the boxes.
This has become such a disaster for us and the main reason as to why this has become such a disaster is because the manager of Public Storage and also the managers, manager of Public Storage have basically told me that there is nothing left that they can do and that we can basically go *** ourselves. The manager has told us that we need a warrant to see the video tape and that they cannot give us anymore information about what has happened and that we have to talk to the police officer about the rest of what has happened.
I am filing my own police report and I would highly suggest anyone who is ever a victim of burglary at any self storage facility let alone anywhere to file your own police report even if a police report as been filed. Also, the manager informed us that we have insurance on property loss, however the insurance we have will only cover up to $3,000. They are literally out of their mind.
They aren't properly secured and they surely don't give a *** about their customers or about anything else that happens other than collecting their money each month and jacking everyone's bills up EVERY MONTH.. Seriously, every single month my bill is higher and higher and they just don't give a ***. I am so confused over this all and I am honestly starting to think it may have been an "inside job" If anyone can help me or guide me through what I should do please let me know because I really need some guidance and advice right now because I am definitely not settling for $3,000.
I want every single penny that I lost back and I also want all of my months paid for if not a couple months paid for because the entire time I feel as if my storage unit has been targeted and that they were just waiting for the right time to do so. Please help me decide on what to do because I really need help and I don't want to do the wrong thing. I want the best result from this and I want the most I can get out of this because I feel highly violated and disrespected let alone do I feel like I am not safe in my own home.
I had my address inside of the storage unit and everything. I am pregnant and have two other children. I am seriously afraid for my life if someone is out to get me. That's another thing, I do not have any enemies so something is seriously wrong. They could have gave my information to someone, who knows but I really need some advice and fast!
Product or Service Mentioned: Public Storage Storage Unit.