11236 N 19th Ave
Phoenix, AZ 85029-4819
Your website and the banner outside your physical location both advertise "first month for $1" but I was billed $12.50 instead.
When I called 877-788-2028, I was told by Jacquelynn that I had paid a lesser amount than what is reflected by both my bank statement and my account information on publicstorage.com.
I was also told that the 1 dollar promotional rate had been applied to ONE DAY because I began my rental on the very last day of the previous calendar month. I did NOT receive the first month for $1.
This is inexcusable and I will not rest until $11.51 is credited back to me. I chose Public Storage because of this promotional offer and I was jilted to the MAX!
You're scam artists, as far as I'm concerned, and I'm going to make a point to tell EVERYONE the kind of dirty dealings you put over on your customers. You should be ASHAMED!
Monetary Loss: $11.