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O we contacted them many times. We stored at a place in lawerence kansas off of haskell.

My husband had put down first months rent and prorated for what i think was a couple days at the end of the month we moved in.

So when they called , I had assumed we were only 1 month behind . They said no that we owed for 2 months and a bunch of late charges.

I asked great how can i pay, they said over the phone wich would cost 15 to 20 dollars. Or i could find a location near me.

So im in the mountains no location near me closest one is 5 hour drive away.

I call back then they tell me their going to auction my stuff the day after Christmas at this point i dont care because i can buy new stuff but i cant replace my dads military stuff and family photos. They said that they throw them away that its not their problem.

I asked if i could make payments and even if i was 20 dollars shy of my rent they would keep my money and still auction my stuff and throw away our family pictures.

Product or Service Mentioned: Public Storage Storage Unit.

Reason of review: Problems with payment.

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