Louisville, Kentucky
Not resolved

just to increase there profit margin they are defrauding there customers with boges late fees .they called us on sunday to tell us that are CHECK BOUNCED even know there is no bank record of such bounced check and they can show us no proof of said check...

we have loads of money in are bank..and paid are storge with there online check pay page.. they even went as far as changing the online history to show some master card payment that is bogus. and dose not even exist ,we paid with check and not a master card, but when they called us They said are check had bounced on sunday may 10 2014, when we asked them for the proof of said check, they said they could not get that information and we we owed them late fees and other assumed fees, and They were locking us out of are unit, if we did not pay them .... we explained to them this can not be..

as we have the money in the bank. and are bank has no record of a bounced check. we believe they withheld the original check payment and did not honor the on time payment so they can asoom late fees, they even went as far as changing the online hister on are public storage account page in the payment section of are history to show a master card that dose not exist, as" insufficient fund " for that payment date instead of are original online, on time, check payment. just so they can carry this little froud out ...

do not trust this company..

we will pay the late fees.and then sue them in court...

Review about: Storgae Units.

Review #487063 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / $75
Preferred solution Not specified

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