Update by user Jun 27
******* Update 6/27/18 ******* I have finally gotten my things out of storage. I found a company that specializes in vermin removal.
I paid an additional $300 to hire the specialist. The company was able to remove all of my belongings, take them back to their warehouse, get rid of any trace of vermin evidence and sanitize everything. They washed all the linen that was tainted, disposed of the damaged items, cleaned the surfaces of the plastic bins and re-boxed the items that no longer had one. I am very happy to report that my loss was not nearly as great as originally appeared, due in large part to the fact that my belongings were primarily stored in plastic bins.
When I met up with the specialist so he could inspect my Public Storage unit and give me an estimated price for the job, the storage manager on duty jammed the wrong key into my lock. This resulted in not only wasting my contractor and I's time and gas we had to wait for the district managers schedule to free up so that she could come cut the lock off on top of the added expense of purchasing another lock. Because of this we were given the district managers phone number. The specialist I hired was in touch with me often, giving me updates on the condition to the interior and structure of the unit at Public Storage.
He notified me that the area where the vermin were coming in was something the property manager, if inspecting the property, would have noticed. He also stated that the "fix" for the issue was rather simple. My contractor tried to get in touch with the district manager to let her know that there were many areas that were vulnerable to additional property losses for other unity at the Public Storage facility. His calls went unanswered with no response to his messages.
I have added additional photos that were taken the day my belongings were removed from my Public Storage unit. These photos should bring embarrassment to any Public Storage employee.
The blatant disregard of property stored in a facility such as this, in my opinion, is negligence to the extreme and an unforgivable business practice. I will continue to warn anyone I know or who I hear speaking about any Storage Facility.
Update by user May 17
I have not paid this months storage fee. I've been trying to figure out what to do.
I've contact a few extermination companies and they say that because Public Storage is not on my personal property and it is owned by a corporation they would be unable to do anything. I've been told that I can While doing so, I've received a phone message from my Public Storage facility manager. The message he left stated "there's an Urgent matter in regard to your unit, please call me as soon as possible". Now I know, before I call, that this "urgent matter" is the fact that I have not given them any money this month but I decide to call the Public Storage manager back to check on this "Urgent Matter".
He verifies my suspicion that all they are concerned with is my money. So I ask, "Why wasn't the fact that I notified you about vermin living in my storage unit an "urgent matter". He says that the phone message he left is a script sent by corporate that he has to follow when people have unpaid bills. I asked why he had no response the day I notified him about the vermin infestation and he responded "I think I remember that day, didn't I give you the paperwork to call the insurance company".
When I asked why they don't notify (warn) their customers about storing more than $150 worth of items in a unit or offer more insurance coverage he referenced the fact that he is just a property manager and that I needed to talk to the Public Storage insurance company.
Talk about passing the buck. The more I learn, the more disgusted by this whole industry I become.
Original review posted by user Apr 26
I've been at the same Public Storage facility for 7 years. I recently bought a house so it was time to get my things out of storage. I hired a moving company specifically to get my items out of Public Storage. I met the movers at the property location and we headed back to my unit. When we opened the door there were *** and urine stains covering my belongings, it was everywhere. The movers began to take things out but soon began coughing and one of the men almost almost threw up. At this point we all stepped outside to get some fresh air. While we were there the movers called their supervisor. They were told to stop immediately, that my unit was a health hazard and they would not be able to proceed.
I was mortified. I contacted the Public Storage locations front desk and the gentleman was absolutely awful. There was no shock in his voice nor was there any sympathy. His only response was to hand me a form with the information to file a claim.
In order to file a claim I must take the following steps.
1. Get into the unit and sort out the damaged items.
2. Take photos and notes of the damage.
3. Assess the value of the items and submit that to the Public Storage insurance company.
If my claim is approved the most i will get is $250, but there is a $100 deductible! All I could possibly recover is $150 for my personal possessions.
The contract is written in such a way that Public Storage has zero responsibility for ensuring the safety and well being of anyone's personal property. So I've been paying $100+ dollars for the last 7 years for nothing. I may as well have left my things on the street, maybe some of it would have found a new home and I could have saved $8,500+ dollars. All that money just wasted.
Now my decision is do I risk my, already poor, health on going into the unit and seeing what can be salvaged or just let it go and leave them to deal with the mess. I have no idea how a business as widespread and well known as Public Storage could be so callous with the items people trust them to store.
I will never use a Public Storage facility again. I will also make sure my friends, family and as many people as I can reach know how I've been treated and the genuine negligence of Public Storage and their business practices.
I see no other alternative than to share my story with others on FaceBook, Twitter, Pinterest, Instagram and YouTube. Hopefully, I can save some people the heartache of seeing their property ruined.
Product or Service Mentioned: Public Storage Self-storage Storage Unit.
Reason of review: Negligence .
Monetary Loss: $5000.
Preferred solution: Let the company propose a solution.
I didn't like: Lack of empathy, No protection, Genuine negligence, Paying for my property to get destroyed.