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Summary of Public Storage Customer Service Calls

382 TOTAL CALLS
80% SUCCESSFUL CONNECTIONS
02:20 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Public Storage to Ask about:

Payments and Charges:

  • “Over charged for system errors and my bill was already paid”
  • “My bill is wrong”
  • “Over charged”

Staff:

  • “Poor customer service from Calen”
  • “Terribly upset w service no one to talk to but person i have prob with”
  • “Service rules”

Account:

  • “Unresolved issues. And account issues”

Refund:

  • “Refund”

Product/ Service quality:

  • “Quality customer service”
  • “Locked in storage area gate broken”
  • “System error”

Employment:

  • “W2”
  • “Employment at the new location being built in compton”

Cancellation:

  • “Cancel”

Other:

  • “Rat problem”
  • “Water damage”
  • “Conflicting information”

About Public Storage

Top 5 Public Storage Products

Account

Top 5 Likes about Public Storage

Manger at move in was good, Office manager, Customer service and price at begining, Apparently reasonable rate, Unannounced and exorbitant rent increase

Top 5 Dislikes about Public Storage

Poor customer service, Fees, Rate increase, Rate increases, Negligence

Summary

Public Storage is an American publicly held company. The company was founded in 1972. At the present time, Public Storage is considered to be one of the largest owners ad operators of self-storage facilities in the whole world. In addition to the facilities, Public Storage provides its customers with a number of related products and services. The company serves more than one million customers. Public Storage manages its self-storage facilities in many U.S. states and in many countries in Europe. Public Storage offers the Pickup service as well. Public Storage is a member of the Forbes Global 2000.

Public Storage reviews and complaints

Public Storage is ranked 140 out of 1865 in Transportation and Logistics category

Area Served

USA

Payment Methods

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Number of Reviews

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Number of Comments

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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