Public Storage Contact Information

Toll-Free Number:

  • (800) 688-8057

Existing Customer:

  • (800) 567-0759

Modify Reservations:

  • (888) 797-6980

Pay By Phone:

  • (866) 444-4747

Reserve Storage:

  • (800) 688-8057
  • (866) 687-5396

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Headquarters Address:

Public Storage
Attn: Customer Service P.O. Box 25050
Glendale, California 91221-5050
United States

Other Info:

Sales
Everyday:
3:00am — 10:00pm PST
Customer Service
Monday to Friday:
5:00am — 9:00pm PST
Saturday & Sunday
5:00am — 8:00pm PST

Social Networks:

Summary of Public Storage Customer Service Calls

482 TOTAL CALLS
83% SUCCESSFUL CONNECTIONS
02:18 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact Public Storage to Ask about:

Payments and Charges:

  • “Property manager not contacting me and billing issue”
  • “I made one payment of 25.00 and then when pressure make a payment it went back to the screen again and then I put 25.00 again comes to find out it took 91.00 and 25.00 so I would like my refund back”
  • “Payment and auction”

Staff:

  • “Complaint about manager and staff and Corp. Manager at te office on venice and cadillac in los Angeles”
  • “No elevator Service”
  • “Poor customer service from Calen”

Account:

  • “Want unit opened .account paid.”
  • “Unresolved issues. And account issues”
  • “Just because I told the lady at front desk it was my last month probably got mad and locked my account to where I couldn’t get my stuff I paid for the whole month of rent”

Product/ Service:

  • “My storage unit was broken into! I pay insurance and the jewelry stolen is not covered! My stuff was thrown around! This is all due to the facilities negligence! Their gate was broken and they do t have cameras!”
  • “Locked in storage area gate broken”
  • “Quality customer service”

Request for Information:

  • “Question about storage Unit”
  • “Concern as to why the payment was not received, as the A/C has sufficient funds. Unable to contact a Representative.”

Employment:

  • “Employees Don’t Doing There job”
  • “Lost my job”
  • “W2”

Refund:

  • “Refund”

Activation/ Cancellation:

  • “Cancel”

Other:

  • “HARRASSED about moving out”
  • “No body is on the office from hour. I have rented a truck and it’s pay by the hour”
  • “Issues with unit”

Public Storage Rating Stats

1.7 out of 5 stars
based on 358 reviews
See all 804 reviews reviews

Rating stats

  1. 234 reviews
  2. 62 reviews
  3. 20 reviews
  4. 9 reviews
  5. 26 reviews

About Public Storage

Top 5 Public Storage Services

Customer Care, Manager, Sanitary Conditions, Deal

Top 5 Public Storage Products

Storage Unit, Self-storage Storage Unit, Account

Top 5 Likes about Public Storage

Manger at move in was good, Office manager, Customer service and price at begining, Apparently reasonable rate, Unannounced and exorbitant rent increase

Top 5 Dislikes about Public Storage

Customer service, Fees, Rate increase, Employees, Rate increases

Summary

Public Storage is an American publicly held company. The company was founded in 1972. At the present time, Public Storage is considered to be one of the largest owners ad operators of self-storage facilities in the whole world. In addition to the facilities, Public Storage provides its customers with a number of related products and services. The company serves more than one million customers. Public Storage manages its self-storage facilities in many U.S. states and in many countries in Europe. Public Storage offers the Pickup service as well. Public Storage is a member of the Forbes Global 2000.

Public Storage reviews and complaints

Public Storage is ranked 56 out of 641 in Moving and Storage category

Area Served

USA

Payment Methods

American Express

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Public Storage Stats

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