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Summary of Public Storage Customer Service Calls

448 TOTAL CALLS
82% SUCCESSFUL CONNECTIONS
02:20 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Public Storage to Ask about:

Payments and Charges:

  • “I made one payment of 25.00 and then when pressure make a payment it went back to the screen again and then I put 25.00 again comes to find out it took 91.00 and 25.00 so I would like my refund back”
  • “Payment and auction”
  • “Been charged 4 time for storage for the month on two different credit card”

Staff:

  • “No elevator Service”
  • “Poor customer service from Calen”
  • “Terribly upset w service no one to talk to but person i have prob with”

Account:

  • “Want unit opened .account paid.”
  • “Unresolved issues. And account issues”
  • “Just because I told the lady at front desk it was my last month probably got mad and locked my account to where I couldn’t get my stuff I paid for the whole month of rent”

Request for Information:

  • “Concern as to why the payment was not received, as the A/C has sufficient funds. Unable to contact a Representative.”
  • “Question about storage Unit”

Refund:

  • “Refund”

Product/ Service:

  • “Quality customer service”
  • “Locked in storage area gate broken”
  • “System error”

Employment:

  • “W2”
  • “Employment at the new location being built in compton”

Activation/ Cancellation:

  • “Cancel”

Other:

  • “To coordinate meeting with Sean”
  • “Unreasonable rate increase”
  • “I have a reservation today I'm here and no one is around there is a sign saying out to lunch be back at noon and it is now ten after”

Public Storage Rating Stats

1.7 out of 5 stars
based on 338 reviews
See all 765 reviews

Rating stats

  1. 209 reviews
  2. 72 reviews
  3. 21 reviews
  4. 11 reviews
  5. 25 reviews

About Public Storage

Top 5 Public Storage Services

Customer Care, Manager, Sanitary Conditions, Deal

Top 5 Public Storage Products

Storage Unit, Self-storage Storage Unit, Account

Top 5 Likes about Public Storage

Manger at move in was good, Office manager, Customer service and price at begining, Apparently reasonable rate, Unannounced and exorbitant rent increase

Top 5 Dislikes about Public Storage

Customer service, Fees, Rate increase, Rate increases, Price increase

Summary

Public Storage is an American publicly held company. The company was founded in 1972. At the present time, Public Storage is considered to be one of the largest owners ad operators of self-storage facilities in the whole world. In addition to the facilities, Public Storage provides its customers with a number of related products and services. The company serves more than one million customers. Public Storage manages its self-storage facilities in many U.S. states and in many countries in Europe. Public Storage offers the Pickup service as well. Public Storage is a member of the Forbes Global 2000.

Public Storage reviews and complaints

Public Storage is ranked 54 out of 618 in Moving and Storage category

Area Served

USA

Payment Methods

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Public Storage Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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