Contact Public Storage Customer Service
Public Storage Phone Numbers and Emails
Toll-Free Number:
-
(800) 688-8057Reserve Storage
Customer Service:
-
(800) 567-0759Existing Customer
-
(888) 797-6980Modify Reservations
-
(866) 454-8454Public Storage Advantage
Public Storage Emails:
How to Contact Public Storage?
Most Popular Number:
| Total calls: 1 368 | Issues resolved: 30 | Last call: Jul 10, 2025 |
Public Storage Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Public Storage Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Public Storage is 8006888057. 53% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 50% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Public Storage may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Public Storage Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Public Storage is 8006888057. 53% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 50% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Public Storage may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or phone number.
People call Public Storage mainly because of product/ service, request for information, payments and charges.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Public Storage is support@publicstorage.com. 66% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Public Storage Website:
Public Storage Help Center:
Corporate Office Address:
Other Info (opening hours):
Sales Hours (PST):
Monday - Saturday: 3:00am - 10:00pm
Sunday: 3:00am - 9:00pm
Customer Service Hours (PST):
Monday - Saturday: 5:00am - 10:00pm
Sunday: 5:00am - 9:00pm
Mailing Address:
Attn: Customer Service
P.O. Box 25050
Glendale, CA 91221-5050
Fax:
Public Storage Customer Service Reviews
I have never in my life dealt with a more obnoxious company. Upon moving out, I was told that I could not get a prorated rate for that month because I got a prorate on my second month.
I believed what I was told but when I checked later I saw that I've always paid the exact same amount. I got in touch with customer service and they were WILDLY unhelpful. They kept repeating that I couldn't get a reimbursement for the month of move out and completely ignored everything I said about being told my second month was prorated. When someone finally addressed what I was saying (three representatives later) they told me that they don't prorate: period.
I asked why I was lied to by the office manager and I got no answer and no help. I also overpaid for one month and when I asked about at least getting that back (literally $3) I was told that they can no longer do reimbursements because my account was closed. This was the day I closed the account, not even 3 hours later.
Save yourself the time, money, and stress and just go somewhere else. When a $58 billion company fights you over $63, the corporate greed is nauseatingly obvious.
How Good is Public Storage's Customer Service?
The lady at the site was rude and gave me the wrong number for customer service.
no answer
Horrible!
Owed 277 on my storage unit came to pay and they've sold all my stuff. Wasn't even 30 days behind. Doesn't make any since what so ever
I have attempted to reach the property manager or anyone through customer service but all I get is prompted service that tells me to leave a message for the property manager but no one ever returns my call.
Everything good so far
Summary of Public Storage Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Public Storage?
Payments and Charges Question:
- “Pay bill”
- “Pay my bill”
- “To pay bill”
Product/ Service Question:
- “I need to make a complaint on a public storage unit where I was attacked by management”
- “I've had the same storage for 9 years.The price just keeps going up. You Advertise.a unit for a third device that I'm paying. It seems like loyalty would get a break but I guess not.”
- “Left my unit open and can’t access it after closing time with elevator”
Request for Information Question:
- “Discuss rental rates on existing unit”
- “Cannot contact site manager”
- “New customer discuss payment”
Account Question:
- “Verify payment received”
- “Locked out of unit”
- “Fees on my account”
Staff Question:
- “Unprofessionalism”
- Property manager complaint
- “Dissatisfy with service in my unit does not have a lock on it”
Refund Question:
- Refund
- “Missing refund”
- “Inquiring why my refund of 72.38$ is at?”
Shipping and Delivery Question:
- “Have not received full refunds”
- “Location not open”
- “Couldn’t get the elevator to work. My movers r coming back today @1:00”
Activation/ Cancellation Question:
- “Cancel auto pay”
- “Cancel 3 payments”
- “Cancel my unit”
Employment Question:
- “Inside job Theft”
- “Lost my job”
- “W2”
Return/ Replace Question:
- “Won't returned my extra storage boxes without reciepts”
- “Late fee when they said they wouldn't impose it due to sotuation... also I need to change my card number to pay my bill”
- “Why did they change my lock my keys aren’t working and my bill is paid”
Website/ Application Question:
- “No one answers at the site”
- “Application questions”
- “At the storage site no one is here the office is closed I can't get into my unit my bill is paid and it's a blue lock on my unit”
Cards Question:
- “Stole money from my card”
- “Change of credit card”
- “My credit card and storage not open”
Other Question:
- “Unvalued customer”
- “Moving out of my unit by August 1st”
- “Non responsive office management regarding unit bought at auction”
Compare Public Storage Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
