Latest review first
I was told i can on the 4th of every month with no Late fee but that was a lie. They called me on the 2 saying if i did not have my payment in by 4 that day that they are going to cut my lock off that i payed $25.00 at the office. So i ask them what is the S.C laws...Read more
30 years of PS. 24 at LAX site 6 at Pico Rivera. Started gouging rent over last 4 years moved me to try it at Pico. That turned out to be worse. Would like to know / participate in any action targeting destruction for these crooked SOB's.Read more
I rented a space from PS and someone had stolen my drivers license so my friend put it in his name. The lady working there knew all of this because we had explained to her the situation. We used my email address and I paid for the unit myself. I received an email...Read more
Public Storage in Chicago, Illinois - Complaint about service and lack of information
I have a storage unit and was told by management that my bill can be paid before or on 12/28/18 but when I arrived to make my payment I was told that my unit has been auctioned off and that I couldn’t make a payment.
O we contacted them many times. We stored at a place in lawerence kansas off of haskell. My husband had put down first months rent and prorated for what i think was a couple days at the end of the month we moved in. So when they called , I had assumed we were only 1...Read more
I have made several attempts at resolving an issue my daughter had with one of your storage units. I have called and left several messages to pay the balance owed. No one returns a call and there are no customer service representative to answer a phone. You can...Read more
Public Storage - Auto pay cancelled?
I' m absolutely baffled as to how this company treats there Customers? I resent not having ANY notice that these new people were taking over. I'm stunned at the treatment I've recieved by Taylor himself. Comprimising my account. Thanks a Million Taylor
I have had this unit for 2 years and today they changed the policy. I have paid until 2019 but they will not allow anyone access to the unit. I am out of state and leaving out of the country and all they could say was they are sorry and they understand. Now they said...Read more
Do the employee know product, service and conditions. I walked in spoke with person they hire and I guess trained asked if I needed to do anything I was going to be moving out NO. After you move out just let us know... DID I SAY THERE EMPLOYEE..YES it was not easy....Read more
I didn't like
- Rude customer service lack of product knowledge
My wife got a unit here after I told her not to after I got hurt at work and screwed over by workman’s comp so we lost almost everything except what we had in the unit and we were told that we were due on the 12 th then changed to the 9 th then later went to the 8 th....Read more
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