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I was told i can on the 4th of every month with no Late fee but that was a lie. They called me on the 2 saying if i did not have my payment in by 4 that day that they are going to cut my lock off that i payed $25.00 at the office. So i ask them what is the S.C laws...
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Anonymous
Zeferena Huckleby

Maybe filling a class action lawsuit. They are hurting hundreds of people. I think we need to set them straight.

#1439352
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30 years of PS. 24 at LAX site 6 at Pico Rivera. Started gouging rent over last 4 years moved me to try it at Pico. That turned out to be worse. Would like to know / participate in any action targeting destruction for these crooked SOB's.
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PeacefulAardvark
PeacefulAardvark

Rate increases are spelled out in the lease that you signed. Also in the lease, you signed away your rights to participating in a class action lawsuit. Read section 18 "You ag...

1.0
#1438503
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I rented a space from PS and someone had stolen my drivers license so my friend put it in his name. The lady working there knew all of this because we had explained to her the situation. We used my email address and I paid for the unit myself. I received an email...
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1.0
#1436939
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Public Storage in Chicago, Illinois - Complaint about service and lack of information

I have a storage unit and was told by management that my bill can be paid before or on 12/28/18 but when I arrived to make my payment I was told that my unit has been auctioned off and that I couldn’t make a payment.
1.1
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Additional Fees
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Advertised vs Delivered
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Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
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Value for money
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#1434420
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O we contacted them many times. We stored at a place in lawerence kansas off of haskell. My husband had put down first months rent and prorated for what i think was a couple days at the end of the month we moved in. So when they called , I had assumed we were only 1...
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1.0
#1421927
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I have made several attempts at resolving an issue my daughter had with one of your storage units. I have called and left several messages to pay the balance owed. No one returns a call and there are no customer service representative to answer a phone. You can...
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PeacefulAardvark
PeacefulAardvark

Call customer service directly at Corporate Office. 866-684-6436. If the unit is in your daughter's name, they will want to speak only to her and they will ask for her Driver'...

#1421655
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Public Storage - Auto pay cancelled?

I' m absolutely baffled as to how this company treats there Customers? I resent not having ANY notice that these new people were taking over. I'm stunned at the treatment I've recieved by Taylor himself. Comprimising my account. Thanks a Million Taylor
1.0
Details
Additional Fees
Additional Services
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
#1419459
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I have had this unit for 2 years and today they changed the policy. I have paid until 2019 but they will not allow anyone access to the unit. I am out of state and leaving out of the country and all they could say was they are sorry and they understand. Now they said...
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PeacefulAardvark
PeacefulAardvark

Log in to your account on line and add authorized users. Send the keys to your authorized users and give them the gate code. Or once they have been added as users, they can ge...

1.0
I didn't like
  • Unprofessional
  • Rent was increased by
  • Horrible customer service
#1418393
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Do the employee know product, service and conditions. I walked in spoke with person they hire and I guess trained asked if I needed to do anything I was going to be moving out NO. After you move out just let us know... DID I SAY THERE EMPLOYEE..YES it was not easy....
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1.0
I didn't like
  • Rude customer service lack of product knowledge
#1418095
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My wife got a unit here after I told her not to after I got hurt at work and screwed over by workman’s comp so we lost almost everything except what we had in the unit and we were told that we were due on the 12 th then changed to the 9 th then later went to the 8 th....
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1.0
#1418004
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