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Pissed Consumer Interviews ?

I've been at the same Public Storage facility for 7 years. I recently bought a house so it was time to get my things out of storage. I hired a moving company specifically to get my items out of Public Storage. I met the movers at the property location and we headed back to my unit. When we opened the door there were *** and urine stains covering my belongings, it was everywhere. The movers began to take things out but soon began coughing and one of the men almost almost threw up. At this point we all stepped outside to get some fresh air. While we were there the movers called their supervisor. They were told to stop immediately, that my unit was a health hazard and they would not be able to proceed.I was mortified. I contacted the Public Storage locations front desk and the gentleman was absolutely awful. There was no shock in his voice nor was there any sympathy. His only response was to hand me a form with the information to file a claim.In order to file a claim I must take the following steps.1. Get into the unit and sort out the damaged items.2. Take photos and notes of the damage.3. Assess the value of the items and submit that to the Public Storage insurance company.If my claim is approved the most i will get is $250, but there is a $100 deductible! All I could possibly recover is $150 for my personal possessions.The contract is written in such a way that Public Storage has zero responsibility for ensuring the safety and well being of anyone's personal property. So I've been paying $100+ dollars for the last 7 years for nothing. I may as well have left my things on the street, maybe some of it would have found a new home and I could have saved $8,500+ dollars. All that money just wasted.Now my decision is do I risk my, already poor, health on going into the unit and seeing what can be salvaged or just let it go and leave them to deal with the mess. I have no idea how a business as widespread and well known as Public Storage could be so callous with the items people trust them to store.I will never use a Public Storage facility again. I will also make sure my friends, family and as many people as I can reach know how I've been treated and the genuine negligence of Public Storage and their business practices.I see no other alternative than to share my story with others on FaceBook, Twitter, Pinterest, Instagram and YouTube. Hopefully, I can save some people the heartache of seeing their property ruined.
This is the worst customer service ever. All I’m getting is more emails and never one phone call from an actual person.
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PeacefulAardvark
PeacefulAardvark

Did you try calling them? The direct office phone number is on the lease, receipt, emails and the gate card given at move in. If that was done, call Corporate Customer Service...

#1390738
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Public Storage - Complaint on associate

I was speaking with an associate and instead of him listening he threatened to call the police because be said I disagreed with him. Not because I threatened him which I didn’t not because I yelled at him which I didn’t but because I disagreed with him. This is inexcusable. Please contact me so I can let you know why I wanted to speak with him.
1.0
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Customer service
#1390604
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Public Storage - HARRASSED about moving out

I have been asked to remove my belongings from the Unit, since moving in. I was Evicted from my last address erroneously. I have been looking for somewhere else to reside. I will need more time before I can move my belongings out of storage. If I can get an extension of time, please contact me asap. Thanks,. Iris Griffin
2.1
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#1389246
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I'm pissed. I got a call back from my job application to Public Storage. first they said $9.50 an hour under 40 hours a week but I'd be on a schedule and could be working anywhere in the county at any of their stores. Then they tell me I don't qualify because I have...
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#1387525
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I signed up on 9/22, paid a full month rent at sign up but they never charge me the prorated October rent approx $64 (10/22 - 10/31). I paid this prorated rent in full on 10/22, it was apparently due on 10/21, a Sunday. They are charging me a $34 late fee for 1 day...
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Anonymous
Storage Employee

They did charge you the prorated amount, they also charged you a late fee on it. You could have paid that at well at move in. After you moved in, you were emailed instructions...

Anonymous
DRN1968

I had a similar experience with Public Storage regarding defaulted payments and the subsequent auctioning of my family's belongings. The defaulted payments were a result of a ...

1.0
#1386903
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Alsip Public Storage - Numerous Failings!

Unprofessional and lazy personnel, dirty, unkempt facility, lack of normal maintenance, lighting so poor and lights out for over 5 months had to use flash lights, terrible security - gates constantly wide open and elevators that were left unlocked or did not work. Got out of there within 6 months. Do not recommend!!! Pricey!
#1385866
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Public Storage - Reservation?

Made a reservation for a space, went in only to find out my space was given to someone else. I was under the experience "reservation meant reserve for me". Suggestion: construct the reservation policy to support the true meaning of "reservation". Give a reasonable holding time. Charge a fee,if not secured
#1385479
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Public Storage - Everything ruined

17 months and nearly $300 per month and everything has mold and mildew. Our whole life ruined.... no call backs from claims adjuster and email from him was condescending. What a bunch of jerks! Sad
1.1
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#1385115
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Public Storage - Good customer service...

This beautiful lady help me & my aunt out...Karen is the truth!.the best customer service i have ever had...the best.
4.0
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Staff
#1381547
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I had a reservation to put my stuff in storage. I have been calling for over 2 1/2 hours and no one has answered the phone I have been waiting for an hour and a half if not more. I have rented a vehicle which is paid by the hour and it is making me go over and pay more...
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1.0
#1381407
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