State: California City: Los Angeles Clear all filters (27 of 585 reviews match)
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Rented a unit filled it with all my valuables and in 4 month time, my unit was cleaned out! I had 2 pad lock one day I arrived to put somethings in unlock the pad lock open the door to my surprise it unbelievable. It looks like whoever did it took their time removing...
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Anonymous
U175507

Just to be clear, the 2 star I gave PublicStorage was because I had to give it a star and the stars I gave them was based only on website access.

2.0
#1130663
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This is a terrible Company. I understand that I have to be accountable for being late on rent for my storage, but the late charges that Public Storage charges should be illegal.. I have been in contact with the employees at the location where my unit is , I spoke with...
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1.5
#1128903
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A warning to all. Do not do business with Public Storage ever. They are scammers and liars. I have had a unit at the Harbor City location at 24180 Vermont Ave since 1995 and asked them to work with me on payments because of EDD not paying and I have been trying for two...
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2.3
#851200
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Other Product Review

Public Storage
#649047
they have a very unresponsable customer service
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Positive Experience Review

Public Storage
#631831
5.0
Details
Great service staff was nice. Thanks for everything
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Additional Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Product or Service Quality
A couple of weeks ago I made a reservation at a local Public Storage. I assumed that since the reservation had been made it was set. I called the location and let them know I might be stopping by to take a look at the unit so as to get an idea of size and fit. I never...
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Anonymous
Anonymous

Did this person tell you that there will probably be 2-3 rent increases over the next 12-18 months. Getting a person into a unit is easy.Getting out is harder for the customer...

5.0
#820883
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IF YOU HAVE HAD ISSUES WITH PUBLIC STORAGE BREAKING STATE LAWS AND TRYING TO OR SUCCEEDING IN ILLEGALLY AUCTIONING YOUR POSSESSIONS, PERHAPS WE SHOULD FORM A CLASS AND SUE THEM. PUBLIC STORAGE IS GUILTY AS CHARGED OF BREAKING NUMEROUS LAWS IN THE STATE OF CALIFORNIA,...
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Anonymous
Serena Nelson

I would like some information if a class action goes forth. I'm reaching out to file a lawsuit on my own because I don't know of any class action lawsuit going on. The locatio...

Anonymous
TeamWork Team Studios

I have had the same problem, as many others have...let's do this. Is there a filing open for 2017? booking@teamworkteamstudios.comThese humanoids must be held accountable...

#807906
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DO NOT USE PUBLIC STORAGE!!! ITS A SCAM AND THEY RIP YOU OFF. Here is the scam... You call them about the every 6 months rate increase and when they string you along they slap you with a late fee, I had called the corporate over "20" times (Documented) and left...
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1.0
I didn't like
  • Worst experience ever
#806824
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They raise you rent every 6 month WTF??? When you call to speak to a supervisor it takes 10 minutes just to get to an operator then you do they tell you there is no supervisor and you have to leave a message and no one calls you back that way they try to hit you for...
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1.0
I didn't like
  • Customer service and rate hike policy
#796088
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I would never recommend public storage to anyone! I wish i knew about all these law suites ahead of time, My rent was raised twice in a 5 month period when I called the *** on the phone told be he could reverse the charge but i had to pay the full about of the over...
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Anonymous
Anonymous

This is common practice with Public Storage and several others in the self storage industry. They like to rationalize or justify their rent increases as fair market pricing. B...

I didn't like
  • Poor customer service
  • Rate increases
#667064
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Contacted 3/31/15 by phone, blasted by Pamela who claimed(no joke) that a hundred dollars extra would be added April 1, if I did not pay the money I owed. Cut call short. First time I had heard there was a problem. Today is the 9th and I have spent at least thirty...
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2.0
I didn't like
  • Customer service
  • Rate increase
  • Fees
#620039
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Resolved

BILL WAS LATE. CALLED MANAGER MIKE MULVEY TO ASK FOR MORE TIME, HE THREATENED LAWSUIT. ANOTHER MANAGER SAID HE WOULD HOLD OFF THE LEGAL DEPT AND GET ME MORE TIME TO PAY. THEN THAT SAME MAN--BRIAN PAGANETTI--TOLD ME THAT HE HAD BEEN LYING TO ME FOR SEVERAL MONTHS AND...
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Anonymous
Anonymous

within ONE HOUR of posting this review the company called me to reschedule the court date, by which the bill will be paid anyway...we will not have to meet the hard way! than...

Anonymous
Anonymous

Taking them to court

1.0
I didn't like
  • Fraud unscrupulous
#610963
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