Update by user Nov 15, 2016

They are forcing you to buy their lock even if you already have your lock ready to go. They knew we came with a truck full of stuff ready to rent the storage that is why they told us "if you don't buy our lock we will not give you the unite" This is blackmailing customers.

Original review posted by user Nov 14, 2016

We did our homework about public storage, got all information on their website. Made a reservation online, purchased a lock from before going there and went to get our storage unite. When we got there we were told that we have to buy a lock from them otherwise they are not going to give us our reserved space. They bully us to buy their lock for $21.64.

I called their district Manager Michelle England 3 time in order to get more information but no one called back.

Public Storage 29220

2101 Old Holzwarth Rd

Spring, TX 77388-4736

Product or Service Mentioned: Public Storage Manager.

Reason of review: Forced us to buy their lock.

Monetary Loss: $22.

Preferred solution: Full refund.

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