Alexandria, Virginia
0 comments
Not resolved

First off their $1 offer for your first months rent is false and deceptive advertising... expect to pay some discounted rate for your first month

Their late charge is excessive...if I calculated correctly it is about 20%.... of your monthly fee ...shame on me for being a couple days late but I refuse to allow a company with such poor customer service to have access to my bank or credit card info for auto-pay

I recently moved out of a unit after incurring their late fee... upon making payment I notified the manager I would be leaving on the 1st day of the month at the end of my paid rental period...

I moved out as I had advised and even took pictures in the event I was accused of leaving the unit unclean....

Much to my dismay I was sent an invoice including late fees... stating I had not moved out until the 7th ..... I have date stamped pictures of the unit empty and now statements from 3 people that helped me move my things from the unit

The nightmare begins with a call to the facility which states the manager is out for the next 3 days... I was provided with customer service number... when I called them they stated I would have to call a district manager... I did...got no answer but left a voice mail

Next ?... well since they threaten to report this to the credit bureaus I assume I will pay the invalid charges but then file a claim in small claims court and take in my statements and photos proving when I vacated the unit.... What a hassle and incredible waste of not only my time but of the courts as well

Review about: Storage Rental.

Review #556728 is a subjective opinion of a user.

2.3
Exchange, Refund and Cancellation Policy
Product or Service Quality
Customer service
Reason of Review / Monetary Loss Problems with payment / $318
Preferred solution remove charges and provide me with letter stating such and correct any report to any credit agency

Had an Experience with Public Storage?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Public Storage Storage Unit Review Public Storage "I complained about 2 broken doors and a connecting wall that goes half way up and rent is raised without notice $21.00. This is an ongoing problem since July 2016...." Read more Public Storage - Review about Storage Unit Rental from Boston, Massachusetts Public Storage "Hello my name is Joseph Coleman acct 15401372 I currently rent a unit B893 with you at storage facility # 23426 1250 Rockaway ave Brooklyn NY 11236 The reason I'm contacting you is because..." Read more Fraud Alert!  Budget Van Lines/LD Moving and Storage Budget Van Lines "On March 6, 2016, I contracted with LD Moving and Storage to help move and relocate our items from El Cajon, CA to Gulfport, MS. Prior to this, Budget..." Read more Uhaul - 1087424 Uhaul "The tires were very dry rotted on the car dolly that i got. It was the best of the 2 to choose from. I towed 32 miles for my vehicle..." Read more Dhgate - Nice blue watch Dhgate "I like watch I bought. cheap and fast delivered. Its to easy buying on dhgate.com. goods arrived less a month and purchase was made from my cellphone. I like so..." Read more Harley Davidson - 2004 SOFTAIL Harley Davidson "I inherited my dads 04 softail standard after he passed this last Oct 28th. My dad had a few Harleys in his life and yeah he put a lot of..." Read more Rv One Superstores Winter Park - Rocky to Smooth In Winter Park Rv One Superstores Winter Park "I purchased an Airstream from RV One in Winter Park FL just a few days ago and after a rocky start, I spoke to the onsite manager and she smoothed..." Read more Color By Pascale - No DELIVERY OF PRODUCT Color By Pascale "Ordered from them on 5/31/17 never received my product received order confirmation and delivery tracking information on 6/7/17. But have never received product and tracking information went to track nothing..." Read more