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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

First off their $1 offer for your first months rent is false and deceptive advertising... expect to pay some discounted rate for your first month

Their late charge is excessive...if I calculated correctly it is about 20%.... of your monthly fee ...shame on me for being a couple days late but I refuse to allow a company with such poor customer service to have access to my bank or credit card info for auto-pay

I recently moved out of a unit after incurring their late fee... upon making payment I notified the manager I would be leaving on the 1st day of the month at the end of my paid rental period...

I moved out as I had advised and even took pictures in the event I was accused of leaving the unit unclean....

Much to my dismay I was sent an invoice including late fees... stating I had not moved out until the 7th ..... I have date stamped pictures of the unit empty and now statements from 3 people that helped me move my things from the unit

The nightmare begins with a call to the facility which states the manager is out for the next 3 days... I was provided with customer service number... when I called them they stated I would have to call a district manager... I no answer but left a voice mail

Next ?... well since they threaten to report this to the credit bureaus I assume I will pay the invalid charges but then file a claim in small claims court and take in my statements and photos proving when I vacated the unit.... What a hassle and incredible waste of not only my time but of the courts as well

Product or Service Mentioned: Public Storage Storage Unit.

Reason of review: Problems with payment.

Monetary Loss: $318.

Preferred solution: remove charges and provide me with letter stating such and correct any report to any credit agency.

Company wrote 0 public responses to the review from Nov 11, 2014.
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