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Pissed Consumer Interviews ?

I've been at the same Public Storage facility for 7 years. I recently bought a house so it was time to get my things out of storage. I hired a moving company specifically to get my items out of Public Storage. I met the movers at the property location and we headed back to my unit. When we opened the door there were *** and urine stains covering my belongings, it was everywhere. The movers began to take things out but soon began coughing and one of the men almost almost threw up. At this point we all stepped outside to get some fresh air. While we were there the movers called their supervisor. They were told to stop immediately, that my unit was a health hazard and they would not be able to proceed.I was mortified. I contacted the Public Storage locations front desk and the gentleman was absolutely awful. There was no shock in his voice nor was there any sympathy. His only response was to hand me a form with the information to file a claim.In order to file a claim I must take the following steps.1. Get into the unit and sort out the damaged items.2. Take photos and notes of the damage.3. Assess the value of the items and submit that to the Public Storage insurance company.If my claim is approved the most i will get is $250, but there is a $100 deductible! All I could possibly recover is $150 for my personal possessions.The contract is written in such a way that Public Storage has zero responsibility for ensuring the safety and well being of anyone's personal property. So I've been paying $100+ dollars for the last 7 years for nothing. I may as well have left my things on the street, maybe some of it would have found a new home and I could have saved $8,500+ dollars. All that money just wasted.Now my decision is do I risk my, already poor, health on going into the unit and seeing what can be salvaged or just let it go and leave them to deal with the mess. I have no idea how a business as widespread and well known as Public Storage could be so callous with the items people trust them to store.I will never use a Public Storage facility again. I will also make sure my friends, family and as many people as I can reach know how I've been treated and the genuine negligence of Public Storage and their business practices.I see no other alternative than to share my story with others on FaceBook, Twitter, Pinterest, Instagram and YouTube. Hopefully, I can save some people the heartache of seeing their property ruined.
ON 6/26/10 I SHOWD UP AT PUBLIC STORAGE ON BARDSTOWN RD IN LOUISVILLE, KY TO CLEAN IT OUT. I HAVE LOST MY ID BUT HAD A COPY PLUS PROOF WITH OTHER FORMS OF ID. I TOLD THE HEAVT SET RUDE LOUD MOUTH LADY AT DESK THIS AND SHE WAS RUDE AND NOT NICE FROM START. SHER REFUSED...
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Company wrote 0 private or public responses to the review from Jul 29, 2010.
Anonymous
***cerned

Just a minute. Things thrown, bad language, and not accepting ID. Corporate either needs new employees or confident training and development. Legal action costs money but may ...

Anonymous
Public Storage

Kymadguy, We\'re sorry to hear that Public Storage did not meet your expectations. We aim to make sure every customer has a positive experience at each of our locations. If yo...

#191591
Reply to reviews
The customer service department of Public Storage will not tell you all of your options when it is time to move out. Nor will the onsite management staff or even corporate. I talked to all 3. If you move out before the 15th of the month and BEFORE you pay your final...
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Company wrote 0 private or public responses to the review from Jul 26, 2010.
Anonymous
Brittany D

If your unit is auctioned and you have a refund coming, how long does the Storage Unit company have to give that refund?

Anonymous
Anonymous

This has probably changed by now. I just read my contract and it clearly says "Occupant shall not be entitled to a refund of a pro rata portion of the Rent for the month in wh...

Osseo, Minnesota
#191214
Reply to reviews
when I vacated, the manager did not do, what they said they are going to do; they said they would take care of me checking out; I had been a customer once before, and I thought getting the "heads up" from the manager was all I needed to do. they hit me with an unpaid...
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Company wrote 0 private or public responses to the review from Jul 01, 2010.
Anonymous
victim

Been there with these guys. Managers are too busy making required money for the company to care for their customers. If you find a lawyer willing to help, use the service!

#187995
Reply to reviews
Re: Public Storage facility on Oxnard, just off Sepulveda in Van Nuys, CA (Los Angeles area). Gate/keypad broken for days on end. Cannot access units outside of very limited office hours. The 2 office staffers say someone is coming to fix gate/keypad. Called district...
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Company wrote 0 public responses to the review from May 11, 2010.
Anonymous
victim

OK manager, you just admitted that the place is malfunctioning and falling apart. As a stockholder I want a good rep and better investment. I don\'t want to be sued because no...

Anonymous
manager

Don\'t blame the onsite employees. We aren\'t allowed to call in repairs and DM\'s have to get special permission for repairs over a certain amount of money. It\'s a company r...

Derry, Pennsylvania
#181668
Reply to reviews
My Storage Unit at Public Storage (in Fife, WA)was broken into 3 times!!! Now I just get message on my answering service there is yet ANOTHER "emergency" issue regarding my storage unit!! On two of these occasions I was told there were other break ins at the same...
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Company wrote 0 public responses to the review from Apr 24, 2010.
Anonymous
Anonymous

My storage in CA broken into and I have very unique collectable items, fossils and antiques. Don't know what to do

Anonymous
Anonymous

no kiddingmy storage unit in Fife was also just broken into and now Im worried mhy whole life of personal items is gone. I should of never moved there. I am getting my stuff o...

#179596
Reply to reviews

Left without.My daughter had things in storage for a few months. And due to the heavy rains we've had, when she went to get them, there was mildew on them. Fortunately, she purchased the offered insurance. Well, the manager told her to call the insurance company. She...
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Company wrote 0 private or public responses to the review from Nov 16, 2009.
Anonymous
cheers

Its their Insurance holding company that you pay. Look closely at the address and the contact name, insurance against 'them' and for $ them . yes its gravy for the corporate o...

Anonymous
Citizens for Storage Reform

Please let us know how this turned out. At the present time the insurer underwriter is a company called New Hampshire Insurance. Apparently either the underwriter or their age...

#162109
Reply to reviews
my complaint is that public storage said they would give me till the end of the month to pay my bill and by the 28th of the month they sold my property and now they are my credit report talking about i owe them 334.oo dollars . if there is someone out there that could...
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Company wrote 0 public responses to the review from Oct 20, 2009.
Anonymous
leroy

Sold our things also! Three weeks late on payment, and no warning of any kind! They are rip offs! A lot of keep sakes gone! They are a bunch of cold hearted bxstxrds!!!

Anonymous
Vendor

As a vendor for PS, I can tell you that people losing their items is not really that uncommon. We have had Propert Managers walk us out to units to vacate only to have their D...

#159684
Reply to reviews
I cash my payroll checks at Publix in Crestview Florida each payday for a fee. I'm paying for a service and sick and tired of a Spanish speaking female commenting that maybe there is not enough cash on hand to cash me check. It doesn't matter if I'm first,...
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Company wrote 0 public responses to the review from Oct 03, 2008.
Anonymous
Joe

This does not seem to be about Public Storage

boss lady
boss lady

You just might have to complain to management and embarrass yourself. That\'s the problem, no one wants to rock the boat. This woman works in customer service and is there to ...

#137931
Reply to reviews
I had my things at Public Storage- Self Storage (800) 887-2926 - 1395 Pleasant Hill Rd, Lawrenceville, GA. My storage got behind my things has been in storage. I had become very friendly with the front desk person/asst. mgr. about my storage. Well it was at a point of...
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Company wrote 0 private or public responses to the review from Sep 13, 2008.
storageauctionfraud
storageauctionfraud

I think Storage Unit Auctions are the most overlooked Grand Theft places going. I started a Facebook Page to share stories of what happened, good and bad. I've bought about ...

Anonymous
sal

Had the same thing done to me at The Lock Up in Setauket,ny,My 4 units were up for auction and I owed $3k,I came in the day before the auction to pay what I owed and the emplo...

#135324
Reply to reviews
Public Storage is not a member of the Better Business Bureau, which has raised a red flag for many customers. Upon further investigation into complaints lodged with the Better Business Bureau against Public Storage, each facility with an outstanding complaint is listed...
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Company wrote 0 private or public responses to the review from Aug 31, 2008.
Anonymous
Vogelman

I have been infested by bugs and damp! This is a very abusive and hostile company--stay away! I told one of their people to stop calling me by my first name, he just kept o...

Anonymous
areyoudeaforjustblind

Hey Hammywill, Again you show your ignorance. JohnQ said that the rating was in LA,Cali NOT Glendale Cali you ***. The link you give is for....wait for it....Glendale.First I...

#133426
Reply to reviews