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Pissed Consumer Interviews ?
I've been at the same Public Storage facility for 7 years. I recently bought a house so it was time to get my things out of storage. I hired a moving company specifically to get my items out of Public Storage. I met the movers at the property location and we headed back to my unit. When we opened the door there were *** and urine stains covering my belongings, it was everywhere. The movers began to take things out but soon began coughing and one of the men almost almost threw up. At this point we all stepped outside to get some fresh air. While we were there the movers called their supervisor. They were told to stop immediately, that my unit was a health hazard and they would not be able to proceed.I was mortified. I contacted the Public Storage locations front desk and the gentleman was absolutely awful. There was no shock in his voice nor was there any sympathy. His only response was to hand me a form with the information to file a claim.In order to file a claim I must take the following steps.1. Get into the unit and sort out the damaged items.2. Take photos and notes of the damage.3. Assess the value of the items and submit that to the Public Storage insurance company.If my claim is approved the most i will get is $250, but there is a $100 deductible! All I could possibly recover is $150 for my personal possessions.The contract is written in such a way that Public Storage has zero responsibility for ensuring the safety and well being of anyone's personal property. So I've been paying $100+ dollars for the last 7 years for nothing. I may as well have left my things on the street, maybe some of it would have found a new home and I could have saved $8,500+ dollars. All that money just wasted.Now my decision is do I risk my, already poor, health on going into the unit and seeing what can be salvaged or just let it go and leave them to deal with the mess. I have no idea how a business as widespread and well known as Public Storage could be so callous with the items people trust them to store.I will never use a Public Storage facility again. I will also make sure my friends, family and as many people as I can reach know how I've been treated and the genuine negligence of Public Storage and their business practices.I see no other alternative than to share my story with others on FaceBook, Twitter, Pinterest, Instagram and YouTube. Hopefully, I can save some people the heartache of seeing their property ruined.
ON 6/26/10 I SHOWD UP AT PUBLIC STORAGE ON BARDSTOWN RD IN LOUISVILLE, KY TO CLEAN IT OUT. I HAVE LOST MY ID BUT HAD A COPY PLUS PROOF WITH OTHER FORMS OF ID. I TOLD THE HEAVT SET RUDE LOUD MOUTH LADY AT DESK THIS AND SHE WAS RUDE AND NOT NICE FROM START. SHER REFUSED...Read more
Company wrote 0 private or public responses to the review from Jul 29, 2010.
The customer service department of Public Storage will not tell you all of your options when it is time to move out. Nor will the onsite management staff or even corporate. I talked to all 3. If you move out before the 15th of the month and BEFORE you pay your final...Read more
Company wrote 0 private or public responses to the review from Jul 26, 2010.
when I vacated, the manager did not do, what they said they are going to do; they said they would take care of me checking out; I had been a customer once before, and I thought getting the "heads up" from the manager was all I needed to do. they hit me with an unpaid...Read more
Company wrote 0 private or public responses to the review from Jul 01, 2010.
Re: Public Storage facility on Oxnard, just off Sepulveda in Van Nuys, CA (Los Angeles area). Gate/keypad broken for days on end. Cannot access units outside of very limited office hours. The 2 office staffers say someone is coming to fix gate/keypad. Called district...Read more
Company wrote 0 public responses to the review from May 11, 2010.
My Storage Unit at Public Storage (in Fife, WA)was broken into 3 times!!! Now I just get message on my answering service there is yet ANOTHER "emergency" issue regarding my storage unit!! On two of these occasions I was told there were other break ins at the same...Read more
Company wrote 0 public responses to the review from Apr 24, 2010.
Left without.My daughter had things in storage for a few months. And due to the heavy rains we've had, when she went to get them, there was mildew on them. Fortunately, she purchased the offered insurance. Well, the manager told her to call the insurance company. She...Read more
Company wrote 0 private or public responses to the review from Nov 16, 2009.
my complaint is that public storage said they would give me till the end of the month to pay my bill and by the 28th of the month they sold my property and now they are my credit report talking about i owe them 334.oo dollars . if there is someone out there that could...Read more
Company wrote 0 public responses to the review from Oct 20, 2009.
I cash my payroll checks at Publix in Crestview Florida each payday for a fee. I'm paying for a service and sick and tired of a Spanish speaking female commenting that maybe there is not enough cash on hand to cash me check. It doesn't matter if I'm first,...Read more
Company wrote 0 public responses to the review from Oct 03, 2008.
I had my things at Public Storage- Self Storage (800) 887-2926 - 1395 Pleasant Hill Rd, Lawrenceville, GA. My storage got behind my things has been in storage. I had become very friendly with the front desk person/asst. mgr. about my storage. Well it was at a point of...Read more
Company wrote 0 private or public responses to the review from Sep 13, 2008.
Public Storage is not a member of the Better Business Bureau, which has raised a red flag for many customers. Upon further investigation into complaints lodged with the Better Business Bureau against Public Storage, each facility with an outstanding complaint is listed...Read more
Company wrote 0 private or public responses to the review from Aug 31, 2008.
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