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The Public Storage in Garland off of Centerville and O'Bannion are thieves. We've been paying our bill on time and somes late but it was still being paid. I fell behind 1 month and wasn't able to pay until the middle of the 2nd month. I called to make the...
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Employee Over 3 Years
Employee Over 3 Years

Public Storage does not make money off of auctions. Most times, we take a HUGE hit in the negative, and the person never does pay the balance. We would MUCH rather you pay y...

Anonymous
No pay no stay!

We can point the finger all day.. The fact remains, public storage gave you a contract to sign which you agreed to. You didn\'t follow through on your end... They did. Do you ...

#255823
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Public Storage 11236 N 19th Ave Phoenix, AZ 85029-4819 602-944-2707 Your website and the banner outside your physical location both advertise "first month for $1" but I was billed $12.50 instead. When I called 877-788-2028, I was told by Jacquelynn that I had paid a...
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Anonymous
Anonymous

Same thing happen to me. Also I reserved a 5x5. Online it says total amount due $84 And I can't use my own lock, rheybcharhe $19.99 for 40th lock.

Anonymous
Anonymous

You didn't read the contract or ask what the catch was? This one is one you.

#255739
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Like most companies these days, they have a lot of fees they end up charging you. We needed a place to store our belongings and we called them since they are everywhere. They said the first month's rent would be $1, but then they make you get an insurance and buy a...
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Anonymous
Employee

You stored your things for a month for less than $50.. The invoices you received were explaining the charges due if you chose to stay longer than 30 days.. Having to deal wit...

#254267
Reply to reviews
Public Storage says expressly in their agreement they DO NOT guarantee safety or security of their premises or any personal property they store. So, they assume no liability or responsibility whatsoever. They force you to buy insurance at their location from a provider...
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Employee Over 3 Years
Employee Over 3 Years

Force you to buy a lock? Force. Hmm. Seriously? Or maybe they had a cylinder lock property where the hasp requires a cylinder lock, because they are the BEST security lock...

Anonymous
***cerned

Sometimes you do not have a choice in what and where you rent. Honesty should be the policy.

#253919
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be very careful about renting from public storage!!! yea, their $1.00 first month rent is a great offer but when all is said and donedoing business with public storage may cost you more than you expect. they have a subcontracted ins. company that puts you through ***...
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Hammywill
Hammywill

Investigate all you want..how is it hard to identify management when they are right in the office wearing a Public Storage Uniform. Spaces are rented on a month to month basis...

Anonymous
wonder why

Why is it hard to understand. PS puts their customers through every dirty trick and poor business practice. If we do not stand together and demand proper business practice the...

#250220
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While renting a space at public storaged i was forced to purchase a lock. "as part of a packaged deal. part of a move in special. Than found out the company forces employees to sell a lock on every rental. 93 percent or termination. Now i find out they are going to...
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Anonymous
Anonymous

Thats not true. What does it matter what kind of lock I use? Public Storage broke my lock, stole my new mattress set, large bedroom set, futon mattress and replaced it with a ...

Anonymous
b4real

Yes I had to buy a new lock today and I was floored when I had to pay over $21. Rediculous!

#246622
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Public Storage increased rent. According to its customer service, the rent increase was due to company's increased expenses and other reasons. I requested to speak to the manager to discuss this matter. The lady from the customer services give me her manager's...
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Hammywill
Hammywill

The late fee letter is NOT a reminder, it is a letter to INFORM you that there was a late fee assessed. Once the late fee is assessed you are already MULTIPLE days late (depen...

Anonymous
storage girl

The bait & switch is simple: $1 move in = bait. $50 give or take with taxes = switch (required insurance, disc lock & administration fee)

Banbury, England
#244796
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Do NOT fall for the $1.00 ADS - Neither the unit, nor the price are guaranteed at all. We reserved a unit, had a confirmation email in hand, confirmed with them over the phone (and they call daily until you talk to them); even went to the facility a few days early to...
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Anonymous
areyoudeaforblind

Hey Hammywill, A 25% increase equals nothing if you screw all your customers and they move out because you are inept as a manager and as corrupt as the mob.

Hammywill
Hammywill

Tier 1 bonus is a 25% increase in monthly pay. I\'d hardly call a 25% raise \"not even worth working for.\" Either that, or you are very poor at math.

San Marino, California
#243646
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I would never use Public Storage again. I've experienced the sudden raising of rates and recently I asked for my current rates. It is written on cards handed to me - yet that current rate turns out to be minus the "insurance" which is NOT optional and therefore...
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Hammywill
Hammywill

Why is the headline for this post \"Threw away a check then charged a late fee?\" Public Storage does not charge late fees for unpaid Insurance Premiums. Public Storage...

Anonymous
Questioner

Why is Public Storage using a 3rd party lisenee to provide insurance and leaving the consumer without information. What is being hid? Maybe the ability to be paid for a claim?

#242192
Reply to reviews
I work for public storage and you are all correct. It's gotten to the point where I'm ashamed to say I work for them. It's a lot worse then you think. Please don't think you belongings are all that safe. There are break in. They just keep it hush...
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Anonymous
Anonymous

I to worked at PS, I live in Florida and Break In's happen all the time they tell you to tell the customer if they ask about break in's we are to say" We Do OUR PART AS A COMP...

Anonymous
psletthemstealfromme

I had an employee at the Webster location Julia gharardi start sleeping with my ex, and he only stalked her and found out she owns rental property and was able to marry her an...

#241368
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