Anonymous
map-marker Stanton, California

Entered my unit without notice from Public Storage

Public Storage entered my storage unit without any type of a notice from them prior to their entering. I had to return to the front desk because my key did not work. The girl didn't bother to tell me that the locks had been changed before I went up to the unit. So I had to go back, get my new key, go back up and find that items were moved. She said they had to change the locks on all of the units. She said they had a security guard present while the locks were being changed. That does not excuse the fact they went into my unit without notice and on top of that, moved items in a disheveled manner, placed heavy items on fragile surfaces and broke some things in the unit.
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Loss:
$150
Anonymous
map-marker San Jose, California

Review about Bas Customer Service

Public storage on mannehiem in Hillside, Illinois has the worst customer service ever!!!!! Hasn't even been 30 days and I have a extra 50 charge.The sales associate Brittany says it's for the last 5 days of July. Then my bill will start on August 1st. WTF?!!!
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Anonymous
map-marker Casselberry, Florida

Over all experience

Warning, don't ever try any public storage, all they want is your money and they don't care about the customer. My unit is a corner unit that needs to have light. Apparently, there was a problem with the wiring, they can't find it and flat out told me they were not going to fix it then I called a district manager with the name of BORIS. He said he was going to find out about the problem. It's been over a month and he hasn't called yet so every time I go, I need to take a flashlight. I asked for a credit or a lower rent since I don't have light, they said flat out, no on top of that, I started paying $132.00, and now the rent just went up again to $208.00. Stay away from this company, I've heard a lot of complaint from other people too.
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Anonymous
map-marker Fremont, California

Charges with no service, bad record keeping and lies

OMG. I had two storage units for 2 months. 15 days before my second month was up I got all my belongings out and closed out my account. Unfortunately, I lost the key to one of the locks. I paid $40 to have the lock cut open and I thought we were done. At the end of the month I get billed for the unit. I called and was assured there was no problem. I got a late notice on the bill I got for my long empty unit. Called again and was assured once tmore that all was taken care of. Got a third bill and second late notice. One more time with the verbal assurance. It's been nearly three months and now I have a collection agency sending me daily letters about the unpaid bill I never should have gotten in the first place and was told 4 times was taken care of. Really frustrating.
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Loss:
$190
Anonymous
map-marker Fort Mill, South Carolina

Roach and rodents moved into our stuff while in storage

We rented a unit in Fort Mill, SC for about a month while preparing our house for sale. At the end of the month, we moved into a new house.

When we picked up our stuff from storage it was covered in rodent droppings, but that wasn't the worst of it. Shortly after bringing everything to our new house we began seeing roaches - HUGE Carolina cockroaches. Our belongings are now infested with roaches thanks to the filthy conditions at this Public Storage unit.

I have no idea how much it's going to cost us to completely fumigate our house. It's just a nightmare.

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1 comment
Guest

There was probably a slob or restaurant person/business in the building because you figure there would be a food supply near by. The building owner should be responsible for fumigating the building.

As far as stuff damage they'll probably say unless insurance covers it you will get nothing. I would at least call code enforcement on that building and force them to correct the issue.

Anonymous
map-marker Elmhurst, Illinois

Public Storage Manager Review

Worse customer service ever. Rude employees force you to take insurance policy that you don't need. Property manager doesn't return calls .bolingbrook location on brook court will never return
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Anonymous

Storage Review

Hi, I paid on 7/1 125.00$ online using checking. I receive email confirmation that payment received.on 7/10 they send email the acc past due
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Anonymous
map-marker Jacksonville, Florida

Public Storage Storage Unit Review

I pay my bill in full and on time every month and I am consistently having problems getting in. It's before hours AND it's a holiday so no customer service rep is available. Not being able to access my storage when needed has happened too many times and I am not a happy customer.
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Cornie Vjk
map-marker Houston, Texas

Public Storage Customer Care Review

I dont care for there customer service and how l am being treated. I am not late but getting letters about when I am late the fees I am going to be charged. Its like they want you to get behind so they can own your things storaged inside. I can't wait until I am able to move my things out for good and I will never ever rent from them again ib life. Dust and rain gets inside tbe storage. Its not nice and clean as they state. A big big rip off.
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Anonymous

Rates going up - REALLY?!! How convenient.

For what you get in storage units, 20% increase is gouging the customer. AND -- the electricity being shut off to the whole complex for repairs they can't even find is RIDICULOUS! I don't care what they say about the "market rates" and Public Storage being less - come on, this increase is NOT worth the price. DON'T EVER rent from them. It is also a total waste of time talking to Customer Service - when you can FINALLY reach a human being - they just tell you there is no on higher than the person you are speaking with and you will be told the same information - come on - NO ONE higher who can make a decision? What kind of lame excuse is THAT??!!
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Anonymous
map-marker Richmond, Virginia

Public Storage - Storage Unit Review from Richmond, Virginia

No one has helped me so I'll complain on here as well to possibly help another person... Do not rent from this company!! Of course it started with the great deal for 6 mons but over a period of 3 years it has become worse than a mortgage payment. On top of that they add on fees and increases and all you can do is complain bc customer service whether in side the store or corporate does not resolve anything, you will hear the same line over and over I'm sorry!! Then it's like you're trapped bc even if you want to move out you have to pay fees that are unreal, it's just been a nightmare and a daily headache someone has got to look into this
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Anonymous
map-marker San Jose, California

Public Storage Manager Review

Acc.1878**** Scott manager have wave off $20 late fee
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Anonymous
map-marker Wilmington, Delaware

OVER CHARGED

I HAVE A UNIT THATS NOT CLIMATE CONTROL I PAY 158.00 MONTHLY WELL STARTING JULY 1,2014 IT GOES UP TO 180.00 MONTHLY WELL WHEN YOU MOVE IN IF AT MIDDLE OF MONTH ITS PRORATED BUT I WILL BE MOVING STUFF OUT THE 12TH I WAS TOLD IF NOT OUT BY THE 6TH IT WILL BE FULL CHARGE UNREAL I WILL NEVER EVER DEAL WITH THEM AGAIN. IF IT CAN BE PRORATED MOVING IN IT SHOULD BE MOVING OUT. JUST UNFAIR IF I EVER NEED AGAIN WILL GIVE MY BUSINESS TO SOME ONE ELSE. I KNOW THIS WILL GET ME NOWHERE
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1 comment
Guest

I just had a really good experience with Osiris. He explained how it get the most out of our unit.

He was very polite and explained everything to us. Our location is 27019.

Anonymous
map-marker Winter Springs, Florida

Dealings with customers

warning dont ever try any public storage all they want is your money and they dont care about the customer my unit is a corner unit that needs to have light apparently there was a problem with the wiring they cant find it and flat out told me they were not going to fix it then i called a district manager with the name of BORIS he said he was going to find out about the problem its been over a month and he hasnt called yet so every time i go i need to take a flashlight i asked for a credit or a lower rent since i dont have light they said flat out no on top of that i started paying 132.00 and now the rent just went up again to 208.00 stay away from this company ive heard a lot of complaint from other people too
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Anonymous
map-marker Beaverton, Oregon

Bottom feeders

These guys are so amazingly blatant about taking illegal advantage of their customers it blows my mind. How are they not better regulated! I know how they tried to take advantage of us, I had to contact their CEO, but most folks wont take that action and I'm sure they're being majorly screwed. A few protesters in front of his home would do the trick. His name is Ronald L. Havner, Jr, his son is Christopher Havner, his wife and daughter are named Leeann Havner Their home addresses are: 1698 Lorain Road, San Marino, CA 91108 2275 Chaucer Rd San Marino, CA 91108 Send them some fan mail.
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Loss:
$600
2 comments
Guest

The entire storage industry is full of *** management & mindset. This is the industry.

They lobby for favorable legislation(politic), desire an expense and responsibility free business, want mega profits not just "A" profit & abuse fine print and/or insurance to nickel & dime the customer to death. Many are no better than a slum lord, used car dealer or pay day loan business. Self storage is considered part of the real estate industry which brought down an entire economy during the housing bubble.

This IS who storage company customers are dealing with.

No need to bring this CEO's wife and family into the mix

Greenley Amt

Nice useless rant...now how about explaining how they took advantage of you?

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