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I signed up on 9/22, paid a full month rent at sign up but they never charge me the prorated October rent approx $64 (10/22 - 10/31). I paid this prorated rent in full on 10/22, it was apparently due on 10/21, a Sunday. They are charging me a $34 late fee for 1 day...
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Anonymous
Storage Employee

They did charge you the prorated amount, they also charged you a late fee on it. You could have paid that at well at move in. After you moved in, you were emailed instructions...

Anonymous
DRN1968

I had a similar experience with Public Storage regarding defaulted payments and the subsequent auctioning of my family's belongings. The defaulted payments were a result of a ...

1.0
#1386903
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Alsip Public Storage - Numerous Failings!

Unprofessional and lazy personnel, dirty, unkempt facility, lack of normal maintenance, lighting so poor and lights out for over 5 months had to use flash lights, terrible security - gates constantly wide open and elevators that were left unlocked or did not work. Got out of there within 6 months. Do not recommend!!! Pricey!
#1385866
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Public Storage - Reservation?

Made a reservation for a space, went in only to find out my space was given to someone else. I was under the experience "reservation meant reserve for me". Suggestion: construct the reservation policy to support the true meaning of "reservation". Give a reasonable holding time. Charge a fee,if not secured
#1385479
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Public Storage in Frederick, Maryland - Everything ruined

17 months and nearly $300 per month and everything has mold and mildew. Our whole life ruined.... no call backs from claims adjuster and email from him was condescending. What a bunch of jerks! Sad
1.1
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#1385115
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Public Storage - Good customer service...

This beautiful lady help me & my aunt out...Karen is the truth!.the best customer service i have ever had...the best.
4.0
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#1381547
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Public Storage in Akron, Ohio - No body is on the office from hour

I had a reservation to put my stuff in storage. I have been calling for over 2 1/2 hours and no one has answered the phone I have been waiting for an hour and a half if not more. I have rented a vehicle which is paid by the hour and it is making me go over and pay more for my vehicle I have called every number online and I have still not spoken to anyone nor have I been able to put my stuff in storage
1.0
Details
Additional Fees
Additional Services
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
#1381407
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Storage fees, late fees, lien fees change every month. Tried contacting the manager never answe the ph. Needed to schedule a move out. They say I have to pay the full month even if I wanted to just pay for half of the month. Bad check fee has been on my account for 3...
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Anonymous
Storage employee

The fees do not change every month. The 1st page of the lease has the fees on it. Over the years they have increased the lien fee and lien sale fee. Late fees are always $20 o...

1.0
#1380247
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Public Storage - I had a reservation on barnur Blvd and took cab there

No one available to help had to cab back you cost me over $60 That I did not have o am currently homeless. I very unhappy with your company you owe me at least $60 Angry ast $60
#1378136
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We had the moving company come to move our furniture and valuables out of storage, but due to Mold they couldn’t move it. We had the lowest unit in the storage complex & several inches of water seeped in from rains. Our furniture & valuables still sit up in Woodbury MN...
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#1378054
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This company raised the rent with NO extra services or reason and then charged me a hideous late fee even after paying on time for months. Customer service was poor. They also advertise climate controlled and the unit is not climate controlled. False advertising? The...
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Anonymous
Storage Employee

They raise your rate because they can. It's in the lease. Please take the time to educate yourself by reading it. If you do not like the terms, then please, for the sake of yo...

Anonymous
Anonymous

Don't threaten to move, just do it. They will sell your stuff in a Florida minute, if you do not take care of this right away.

1.0
South Daytona, Florida
#1377363
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