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The website was not working on August 2nd. It gave me an error after I tried paying the rent twice. It shows 2 completed $100 transactions on my bank records. I also paid in the store to ensure my payment would not be late, as the website reported an error, but in...
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Anonymous
UnfoldedNymph741

The company refunded me the full $200 dollars promptly after I told them of the issue. For that, I am grateful and their service was swift.

Anonymous
Joie Lollis

same thing happened to me on AUGUST 2nd. I got a double charge from my debit card, called corporate to settle the issue. He said there was a glitch in the system and to call h...

#1322702
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Elevator is always broken at this place, making you have to walk up/down stairs multiple times with heavy items. The carts are locked up-- you have to go to the office to sign one out, which would be fine except I seem to always get there when no one is in the office....
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Anonymous
Anonymous

Why would you keep them? Just fire them and go to the competitor across the street. Probably cheaper into the deal.

#1322429
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Location: 2881 Broad St, Holly Springs, NC 27540 - Customer of 2 years. Climate controlled 10x10. - Received an email on May 30 informing me that due to construction I will need to vacate my unit within a month, by Jun 30. They conveniently waited until the final day...
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1.0
#1321961
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I had rented a 10x10 storage space. After 4 months, they notified me that they were raising the rate by 20% in a month. I contacted them and they stated that it was based on current rates and is stated in the contract. I asked why this wasn't pointed out since it would...
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#1320241
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I rented a climate control unit in Canal Winchester Ohio. When we went to remove our belongings we found everything covered in mold. After speaking with the women in the office we come to find they knew there was an mold issue due to a malfunction in the climate...
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Anonymous
abacab

Windmiller Drive location?

1.0
#1319703
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Now it has become the district manger is either aboifi g talking to me or he has sided with her they have yet to offer anything on the table such as new unit get rid of the. Person who doneit just something even let me get my stuff. But noanger picks us todeath tells...
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#1319544
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I couldn't get to my storage facility due to severe weather with flooding, I went to close today and found out that I have to pay the full month regardless. So I'm giving them one month of free rent because they claimed that I held someone from renting that unit, so...
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#1318592
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The Public Storage facility in Washington Twp, NJ on the Black Horse Pike is the worst placebI have seen! Main gate left wide open all hours of the day or night! Absolutely NO security, NO cameras anywhere, not even on the main gate entrance! My locker was broken into...
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UnsteadyTarantula491
UnsteadyTarantula491

Broke in and vandlized

1.2
#1317894
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I lost the keys for a unit I have had for several months. I asked the manager to cut the lock for me and I was told the district manager had to do that and it was a three week wait. I specifically asked, prior to renting, what would happen should the keys get lost and...
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HesitantFieldSpaniel
HesitantFieldSpaniel

No I should not have been misled before renting the unit. I've had several other storage units and never a problem having someone address my concerns. The customer service is ...

Anonymous
Anonymous

No, you should have not lost the keys. Your fault, and your blame passing is very weak.

#1317646
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Public Storage - The owner of the manager is not a good boss

The elevators been broke for 3 weeks and I've been trying to move my stuff out for two and they want me to pay my monthly fee is they crazy when is they fault they did not want to fix the elevators for us or me to move our stuff
3.0
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#1317643
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