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This is a joke.. I only get emails, no one has called nor am I able to get in touch with anyone.. once I get my items I will NOT use this company again.. I only have a few months left before I move out and I will NoT come back! Customer service is a joke.
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Anonymous
Storage Employee

You received a gate card at move in. The direct office number is on there. It is also on the 1st page of your lease. Customer service number is 866-684-6430. A live person ans...

1.0
#1394240
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Good afternoon, I have had a storage unit in houston going on 4 years. Last week my mother became sick suddenly, we traveled nearly 3 days to idaho but we're to late and she passed before we could make it. That week I made contact with my storage facility to let them...
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Anonymous
Brett

Easy to respond to if interested

Anonymous
Storage Employee

My sincere condolences on your loss. But like any company, they are in the business of making money. If they let you move on the 2nd of the month and not pay a full months ren...

2.5
#1393419
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Public Storage - 26% rate hike after just a few months
I selected public storage as my storage facility in June 2018, for a rate of $65 per month, a 5x10 storage unit. I just received notice that beginning Dec 2018 my rate will be $82 per month, a $17 hike, 26%. This is very high rate increase and the facility has limited...
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PeacefulAardvark
PeacefulAardvark

Your first rate increase is 6 months after renting then yearly after that. The lease does mention rate increases

2.5
#1392911
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Was Storall then public bought it. Rates has skyrocketed, from 129$ to 209$ in less yhan a year. Place is dirty beyond belief, equipment went from 6 carts to 2 with one badly broken. Every time you go in Its new staff. Just a mess. This is the one in Boyton Beach, Fl...
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Anonymous
Storage Empoyee

Call customer service 866-684-6436. There's no reason for a dirty property. We are supposed to walk the facility and clean daily. Tell them about the state of the facility and...

#1392704
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Public Storage in Virginia Beach, Virginia - Raised my rent almost by 50% I've been there one ye

Raised my rent almost by 50% I've been there one flipping yeAr . Two raises within year. Normal. Kinda... but is going from $57 to 100 normal?!?? nope!
1.0
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Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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I liked
  • Move in rate
I didn't like
  • Poor customer service
  • Employees
  • No ethics or moral compass corporate thieves violate ca laws
#1392611
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Public Storage at 4630 Babcock St NE, Palm Bay, FL 32905 the salesperson Debby is cheating the customers. The difference between the price at the time of reservation and the price when the customer taking a unit on average $8.00 a month over the regular price. First...
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1.0
#1392247
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I have never posted a negative comments but this has pissed me off that I need to try and warn people of a scam they are running. I did research on finding the right size and right location and went online. I found a great price and i Secured a unit using internet and...
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Anonymous
Storage Employee

It sounds like you moved in on a special pricing time. They often offer a low rate at Memorial Day & labor Day. In teeny tiny small print you will find that it says "this rate...

#1391123
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Public Storage in Huntsville, Alabama - Complaint on associate

I was speaking with an associate and instead of him listening he threatened to call the police because be said I disagreed with him. Not because I threatened him which I didn’t not because I yelled at him which I didn’t but because I disagreed with him. This is inexcusable. Please contact me so I can let you know why I wanted to speak with him.
1.0
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Customer service
#1390604
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Public Storage in New Orleans, Louisiana - HARRASSED about moving out

I have been asked to remove my belongings from the Unit, since moving in. I was Evicted from my last address erroneously. I have been looking for somewhere else to reside. I will need more time before I can move my belongings out of storage. If I can get an extension of time, please contact me asap. Thanks,. Iris Griffin
2.1
Details
Additional Fees
Additional Services
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
#1389246
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I'm pissed. I got a call back from my job application to Public Storage. first they said $9.50 an hour under 40 hours a week but I'd be on a schedule and could be working anywhere in the county at any of their stores. Then they tell me I don't qualify because I have...
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#1387525
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