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Pissed Consumer Interviews ?

I've been at the same Public Storage facility for 7 years. I recently bought a house so it was time to get my things out of storage. I hired a moving company specifically to get my items out of Public Storage. I met the movers at the property location and we headed back to my unit. When we opened the door there were *** and urine stains covering my belongings, it was everywhere. The movers began to take things out but soon began coughing and one of the men almost almost threw up. At this point we all stepped outside to get some fresh air. While we were there the movers called their supervisor. They were told to stop immediately, that my unit was a health hazard and they would not be able to proceed.I was mortified. I contacted the Public Storage locations front desk and the gentleman was absolutely awful. There was no shock in his voice nor was there any sympathy. His only response was to hand me a form with the information to file a claim.In order to file a claim I must take the following steps.1. Get into the unit and sort out the damaged items.2. Take photos and notes of the damage.3. Assess the value of the items and submit that to the Public Storage insurance company.If my claim is approved the most i will get is $250, but there is a $100 deductible! All I could possibly recover is $150 for my personal possessions.The contract is written in such a way that Public Storage has zero responsibility for ensuring the safety and well being of anyone's personal property. So I've been paying $100+ dollars for the last 7 years for nothing. I may as well have left my things on the street, maybe some of it would have found a new home and I could have saved $8,500+ dollars. All that money just wasted.Now my decision is do I risk my, already poor, health on going into the unit and seeing what can be salvaged or just let it go and leave them to deal with the mess. I have no idea how a business as widespread and well known as Public Storage could be so callous with the items people trust them to store.I will never use a Public Storage facility again. I will also make sure my friends, family and as many people as I can reach know how I've been treated and the genuine negligence of Public Storage and their business practices.I see no other alternative than to share my story with others on FaceBook, Twitter, Pinterest, Instagram and YouTube. Hopefully, I can save some people the heartache of seeing their property ruined.
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Public Storage - Refund

I made one payment of 25.00 and then when pressure make a payment it went back to the screen again and then I put 25.00 again comes to find out it took 91.00 and 25.00 so I would like my refund back
4.0
Details
Billing Practices
#1357139
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Public storage still all my things my son's ashes death ce

Public storage should my son's ashes death certifate personal info. ..everything I had left...after my don was killed...very poor service...please help
#1355153
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I rent a large unit from public storige for six months.since i have been there stuff keeps disapearing little at a time from the unit . There is no sing of forst intry. I live outside and have alot of hatred people in which are thefes around me speciale at night....
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Anonymous
Storage Employee

Are you the only one with a key to your unit? You said there was no forced entry. Then how did they get in your unit? Why would someone steal a laundry basket of clean jars? T...

5.0
#1354495
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My mom's home was flooded during Hurricane Harvey. A few months prior she was diagnosed with Dementia. After the storm, I moved her furniture into a 10x25 unit at the Public Storage in League City, off League City Parkway. The rent was $199. Less than 6 months later,...
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#1354403
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seems as though public storage is trying to rob me of everything i own for the second time although my bill is paid up until 2 days from now. Last time they auctioned off all my belongings on the day that it was due. Claiming it was because i came in ten minutes before...
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1.4
I liked
  • Ease of rental
I didn't like
  • Customer service or privacy controls etc
#1354130
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On Tuesday 9/11/18, 2 days before Hurricane Florence is supposed to hit Virginia Beach , Va and it is all over the news to get prepared for it. Public Storage closes it facilities until the storm is over!!!!!!! Oh by the way it was hot, sunny, a few small clouds and...
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2.8
I didn't like
  • Inability to directly contact the location
  • Them closing 2 days before the hurricane even hit land
#1353334
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BEEN AT THIS LOCATON FOR ALMOST 2 YEARS NOW, MANAGEMENT IS HORRIBLE AND VERY DISRESPECTFUL......DON'T SIGN UP HERE, WILL BE A MASSIVE HEADACHE. UNECESSARY FEES AND DISPUTES OVER FACILTY AND MANAGEMENT....... WAS VERY PLEASANT TO DO BUSINESS HERE UNTIL NEW MANAGEMENT...
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Anonymous
Storage Employee

There may have been a change as to who works in the office, but it was Corporate office that changed company policy on not prorating the last month. I really wish the customer...

#1352754
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Public Storage - Closed 3 days before Hurricane

2 public storage complexes in Virginia Beach, VA closed 3.5 days before a Hurricane Floreance was to arrive 200 miles south of VA Beach! I was working and coukd not make it to unit to store items I did not want ruined before storm. SAD SAD SAD.
#1352578
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Public Storage - Very nasty and rude!!!

Your customer service team is a nasty rude and obnoxious group. I have never been treated this badly!!!
1.0
Details
Additional Services
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Turnaround Time
Warranty
#1351524
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I have stored on Old Blossom Trail for approx. 3 years. New Towels in Plastic zipped bagged (photographed) water damaged in storage. Manager Mr. John, personally disposed...Pulled personal items out a few days ago wet again..determined Enough is Enough and took every...
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Anonymous
Storage Employee

I'm sorry, I'm confused??? Your items were found damaged, wet etc and you did not take you things out the moment you saw that? You could have transferred to another unit or va...

1.8
#1351270
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