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Pissed Consumer Interviews ?

I've been at the same Public Storage facility for 7 years. I recently bought a house so it was time to get my things out of storage. I hired a moving company specifically to get my items out of Public Storage. I met the movers at the property location and we headed back to my unit. When we opened the door there were *** and urine stains covering my belongings, it was everywhere. The movers began to take things out but soon began coughing and one of the men almost almost threw up. At this point we all stepped outside to get some fresh air. While we were there the movers called their supervisor. They were told to stop immediately, that my unit was a health hazard and they would not be able to proceed.I was mortified. I contacted the Public Storage locations front desk and the gentleman was absolutely awful. There was no shock in his voice nor was there any sympathy. His only response was to hand me a form with the information to file a claim.In order to file a claim I must take the following steps.1. Get into the unit and sort out the damaged items.2. Take photos and notes of the damage.3. Assess the value of the items and submit that to the Public Storage insurance company.If my claim is approved the most i will get is $250, but there is a $100 deductible! All I could possibly recover is $150 for my personal possessions.The contract is written in such a way that Public Storage has zero responsibility for ensuring the safety and well being of anyone's personal property. So I've been paying $100+ dollars for the last 7 years for nothing. I may as well have left my things on the street, maybe some of it would have found a new home and I could have saved $8,500+ dollars. All that money just wasted.Now my decision is do I risk my, already poor, health on going into the unit and seeing what can be salvaged or just let it go and leave them to deal with the mess. I have no idea how a business as widespread and well known as Public Storage could be so callous with the items people trust them to store.I will never use a Public Storage facility again. I will also make sure my friends, family and as many people as I can reach know how I've been treated and the genuine negligence of Public Storage and their business practices.I see no other alternative than to share my story with others on FaceBook, Twitter, Pinterest, Instagram and YouTube. Hopefully, I can save some people the heartache of seeing their property ruined.
When going to the unit to pick up something our storage unit was leaking. We let the office staff know because water was getting on some of our boxes and furniture and mold & cockroaches were appearing in the unit as well. They put in a maintenance request and nothing...
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#1372321
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Public Storage - Storage unit

My storage got water damage, and public storage threw out 3 boxes of stuff. No notice . They were supposed to take pictures of my stuff. Still have not seen one picture. I vacated out of there. Would never use again.
1.0
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#1369653
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Public Storage - Can you bear with me

I was supposed to.pay my stroage.thismonth ilost.my job I'm.not trying lose my things I don't have any relative in Houston to borrow I don't get a half of check on the 5th as of right now 60bucks
#1368081
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I rented a 10x25 unit from Public Storage based on an online special of 50% off first month's rent. Being that it's a large unit, it's going to be pricey. Normal price was $169. But with all the added fees and taxes, I paid like $120 the first month, but whatever, I...
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Anonymous
Storage Employee

You moved in shortly after Labor Day. I know PS was running a Labor Day special low rates for a limited time (3 months) Meaning your rate would be at the low move in rate only...

1.9
#1367569
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DO NOT RENT FROM PUBLIC STORAGE

I have a storage unit for a year because I'm in a domestic violence shelter i mostly have boxes of pictures papers certificates books and some clothes. Since I've been there they have gone from 133 to 194! 40 in one price increase! I also went the other day with my advocates and theres mice in there shredding my stuff. They wont take any liability and say sorry nothing we can do.
1.0
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Advertised vs Delivered
Customer service
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Exchange, Refund and Cancellation Policy
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#1366401
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Just contacted your office but no help with my needs was applied or asstistance
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PeacefulAardvark
PeacefulAardvark

I work in the storage business. If you would just ask your question, I'll try to answer. You did not say what you needed nor what the problem is. Respond with your question an...

1.0
#1363410
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IF I COULD GIVE NO STARS!!!!! I WOULD!!! TODAY IS TO BE MY MOVE OUT DAY AND CONVENIENTLY YOUR COMPANY DECIDED TO REPAVE THE SIDE THAT MY BELONGINGS ARE CURRENTLY IN THAT I HAVE PAID FOR TO BE STORED AND FOR ME TO BE ABLE TO ACCESS WITHIN THE TIMES GIVING. NOW !!!THAT I...
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1.0
Hazel Crest, Illinois
I didn't like
  • Security gate left open allowing anyone access
  • Poor customer service
#1360981
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I wish I had done my due diligence before getting a storage unit here. I called their 800# because I thought my payments were set up to automatically be deducted from my credit card. No one ever explained this has to be done via the website. I called when I received...
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Anonymous
Storage Employee

The person you spoke with in the office is correct. They can not waive a late fee in the office. None of us can, we just do not have that ability. What we can do is "Create an...

#1360925
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They rented me a 75 dollar for one month unit which was only 10x10 I was unable to even use the unit the gate code they gave did not work.It started raining which ruined 2 of my broyhill tables.They are trying to say no refunds only for lock which was 20 they are...
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Anonymous
Storage Employee

You should have tried your gate code before you left at the time of rental. Most times, it's someone entering the wrong information, not saying that's what happened because I ...

#1360570
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I went to public storage on sand hill and Charleston , my code to enter was not working so elderly gentlemen let me in then of course to exit code wasn’t functioning I went to front and lady was initially rude i explained that The code to enter does not work so she...
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1.0
#1357317
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