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Public Storage - The worst customer service EVER

I have never met such unethical and bias professionals in my lifetime. They take pleasure in ripping the community off with hidden fees and agendas. They go through your belongings in hopes to sell off everything you worked for I have contacted the news media and the better business bureau .
1.0
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Additional Fees
Additional Services
Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Staff
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Value for money
Warranty
#1409150
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In October 2018 we moved from a 10X10 storage unit to a 5X10 unit. We paid full price for both units and were promised a reimbursement for the 10X10 unit of $190. It is now the end of November 2018 and so far the company has refused to issue us a check for amount...
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1.0
I didn't like
  • Customer service
#1409017
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Public Storage - Rate increase

I rented a 10x30 unit on May 4 2018 And 3 months ago you all increased the rent over $30 additional and gave no notice what so ever. Your business model is awful bring them in at lower rent then pow increase. Dave Renfrew
#1408001
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We went to get our stuff RATS got into most of it. Rat *** all over. No dumpster to put ruined stuff. We had to wash and clean off lots of items. What a mess. Went back to get more stuff , cops there people next to our unit were robbed. How does a place with security...
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#1407640
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Public Storage - Property stolen with out insurance

It happen on the 9th of Nov. I received a call from storage to change my lock because they didn't know why lock was not a lock. What can I do to recover stolen property.
#1405695
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I had a part time job as a school bus driver. I struggled with the low pay and during summer break we did not get paid. Filled out applications for other jobs with no success. Lost my house and me and kids became homeless. Stored all my furniture, clothes, washer and...
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1.0
#1404338
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I have been renting a storage unit from PUBLIC STORAGE, In St. Louis MO which contains my Life's-Valuables for approximately 1 year @ a rate of $191 per month. I incured a late fee every month after having to pay my storage Rental Fees after the first of the month, due...
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Anonymous
Brett

Easy to respond to if interested

PeacefulAardvark
PeacefulAardvark

Read your lease. It clearly states that when a lien is put on your unit for non payment, they take ownership of the belongings until payment is made, which means the cut the l...

1.0
#1401552
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Public Storage - Broke my furniture
I rented a unit at the rte 130 Edgewater Park facility. In June of 2018 P.S had a company called Janus come out a replace all the doors, mind you I have no say in this. The installers pulled out my 6 1/2 to 7 feet long top piece to a very large glass and mirrored...
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Edgewater Park, New Jersey
#1398855
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My storage unit was broken into! I pay insurance and the jewelry stolen is not covered! My stuff was thrown around! This is all due to the facilities negligence! Their gate was broken and they do t have cameras!
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Anonymous
Storage emplyee

The insurance addendum clearly states that jewelry is not covered. It is also listed as an item that should NOT be in your unit. Read the lease and insurance papers to underst...

#1394592
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I went to move my things out on November 2nd and everything to the back of my unit was destroyed from the mood my things were only in there for two months the manager was very rude and not understanding where I was coming from I had two late payments fees and they...
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SquigglyWhiteTiger858
SquigglyWhiteTiger858

It wasn’t passed 45 days and when I spoke to the Gm now he is saying that when I transferred my unit inever checked for insurance again and I thought when you transferred some...

Anonymous
Storage Employee

Once you go 45 days past due, the insurance is dropped. Those terms are covered on the insurance addendum. See if your renters or homeowners insurance will cover it. They do s...

#1394333
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