- From mobile
- Public Storage
- 2 days ago
- by anonymous
This has got to be on of the worst companies in the world. They are very rude and not willing to work with you in a time of need. The rate increases are just plain ***. They are very rude at all levels of the business from Corporate on down to property manager level. I would not recommend them to anyone EVER!!! I will be leaving this facility ASAP!!! No one will return a phone call, they will yell at you. The district manger that I spoke... Read more ›
Today, October 21, 2016, I went to check on my things in my storage unit at Public Storage, and found my things were stolen out of my storage unit. Customer service was so nonchalant and rude and I was told to just file a claim and police report and come back. I'm suing this joke of a company.
Have had storage with the Public Storage for quite a few years now, Manager at the time was great. Manager today is rude and not proactive at all. We go to storage bin and someone have placed their lock on our bin. Out bill have always been paid to-date so we know it was not due to that. Was told management will cut lock at 2p the next day. Arrive to unit, management is here yet lock is still on unit because she will not take two mins to stop... Read more ›
Allen Park MI location is not secure due to customer driving through the gates after a person use their passcode to enter property. Also, the property where the smaller units are located is very dirty and not well maintained by customer service representatives. Use Allen Park MI location at your own risk!
they close a full day before hurricane mattew. locking out paying customers so you are not able to sore or pick up stuff need for the hurricane. why is it i don't any of the lazy rude staff to open the gate for me but when there is a storm i do? and when you call the play the phone game and say well this is the boss no this is the manger no it's this person. i have called 4 different numbers they give me and they all say well it was a... Read more ›
Public storage in Laverne California is the best and there people are awesome.
(5825 Barker Cypress Houston Texas 77084) this is the address I have all my stuff and it was broken into 10/14/2016 only been there a month and a half they stole everything my advice for anybody else that has their stuff at this location is to move out of there because the last 3 months I was told they broke into this location twice. I have a camera right above my door of my storage and the cops can't even identify the people poor quality... Read more ›
This not a complaint but the opposite Teri always has a smile for U, she'll be busier than a one armed fruit picker, you still get excellent customer service, eager to make your stay as pleasant as possible, ive lost my code card, and stuck inside, idk how many times and she never lets on that im a pain in the you know what! I would recommend to anyone, use that facility. Its a small sight compared to others but big in customer care. # 12312... Read more ›
Contacted head office prior to move out letting them know I wanted to be prorated as of the 5th of the month. Desk attendant did not document the call. Was charged full cost of the month with no mention of a prorate. I have the Vacate Receipt stating I was out on time. After numerous calls the both the Regional Manager and Customer Service all I have learned is that the Prorate was not recorded and the Manager would get back to me in 48 hours.... Read more ›