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1.9 Based on 136 reviews
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  • Customers like
    • Not happy 4
    • Manger at move in was good 2
    • Staff 1
  • Customers don't like
    • Customer service 13
    • Rate increase 10
    • Fees 7
THE WORST PUBLIC STORAGE - PANORAMA CITY, CA - MY UNIT WAS BROKEN INTO
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Our storage unit was broken into in October 2016 - the thief was caught in plain sight by my wife, as the thief was bringing stolen possession out of the main door, and she was also wearing my wife's clothes!!....my wife immediately notified the front desk, but they took forever to call police and ...they allow the thief to leave . Police report was done and detectives have asked for video and Public storage never provided the footage....The... Read more

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We have everything in storage at this time. Fell behind and made the December 1 payment on December 31st. Some companies we had on auto pay collected early from our accounts and the funds were not available. We then called the 866 number where I was told if we paid 200 on the 13th and the balance on the 31st it would be fine. This is a recorded call. I specifically asked if this would keep our items safe and was told yes. It is in the recorded... Read more

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I complained about 2 broken doors and a connecting wall that goes half way up and rent is raised without notice $21.00. This is an ongoing problem since July 2016. Read more

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public storage location 7020 Jeffeson davis hwy richmond va ...reserved a unit on line, was bombarded with phone calls from a Tonya, and Theresa in Dec wanting my business, explained that we had a storage unit at another public storage location and was trying to get closer to where I was located and also the monthly fee was cheaper. I asked if I moved "mid month" being I wanted to stay with Public storage was there any kind of incentive, I was... Read more

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I was in the Weymouth store(29162) for a return and wanted to express great gratitude for the two employees Conawa and Denzel.They were very helpful and I was a happy customer!

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Tried to drop off a check. No way-the slot in the door goes inside to the FLOOR with check in full view with my account # if it lands right side up. Tried to retrieve my password online SEVERAL times. Never received an email. Called payment line, and they'll only process my Visa-AFTER providing my Visa#- for $10. What a scam. This is after they raised my rent $16. You would think that would pay for any credit card processing, don't you think?... Read more

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After just 4 months raised the rent by 30%. Stating that this was national increase. However, checking on line at other PS in the same area and the same location they had same price and even lower, as much as $57 lower. I've been doing research and this company are very unprofessional.

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I recomend this storage place to anyone in need of storage ....exellent location great custumer service

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Febuary2016 I was burglurised at public storage located at 1 oysterpoint blvd ssf Ca

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Alone, I can do nothing, but banding together we can Change State Laws on the Storage Facilities! I also need to communicate with the former employee of Public storage whose review was "Public Storage - SCAM" above. Please contact me at winsomira@gmail.com. I am wanting to sue this company but I need to ask you about the cameras or lack of cameras on their units and in their office to catch the employee for theft. Also, would anyone else know,... Read more

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