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1.8 Based on 110 reviews
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  • Customers like
    • Manger at move in was good 2
    • Receptionist understanding 1
    • Staff 1
  • Customers don't like
    • Customer service 12
    • Rate increase 10
    • Fees 7

My storage unit in Kent Wa, was broken by force not once not twice but 3 times in less than a month,sound to me like inside job,because no one has being able to get me straight answer.The insurance company was surprise, the police (no comment) public storage that they did not take any efforth to be aware and taken action to stop or prevent this brake inns since two other units where robe,(just once)mine just happen to like what was in there... Read more

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I just called your location in Mesquite Tx. & spoke w/a young man who seemed pressure driven to rent me a climate controlled unit. After giving me the different unit sizes & me telling him that it was all right, he became Upset & told me To NOT CALL BACK because the unit would Not be available. I didn't need the unit today or this week. The address is 3443 Sorrento Dr. (Dont call back). Bad P R... The # is 469-718-0951. Unbelievable. I would... Read more

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There is a warning lock on my storage unit and I feel like my ex who won't stop trying to ruin my life has done something I need to get answers and find out if my stuff is in there or not my phone number is 813 546-1042

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We were baited ans switched. We signed up online for $158 / month. I asked at the store in person if this was an introductory rate and we were told that sometimes the rates might go up "like after a year or something, but usually only by like $5 dollars." Obviously I wasn't comfortable with this answer so I read every word of our agreement and there was no language citing that this was an introductory rate, nothing specifying a time frame for a... Read more

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I move out on sept 1,2016 and i have the lock they call and harass me for money i don,t owe i am a disable veteran i will never use your company ever (m a sanders III)

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Anaheim location. Car broke down inside the gate, couldnt get it started at 9pm, took me 10 or 15 min to get it started. Went to pay my bill and was told I had a three day notice saying that i broke the rule to not be onsite after 9pm and to not work on cars inside the location. Now I am not a mechanic was not repairing the car, tried the battery cables, spray starter fluid the norm and it started. Got out of there and did not think about it.Now... Read more

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Awful place. Moved in and told i had to have their insurance and lock. Threaten to call corprate and they backed down. Was one month late and prepared to pay 29$ fee but they added 57 $ for grins and cut my lock off. Probably stole whatever small things they wanted. Rates guatanteed to go up every 6 months.

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Yes I had my item stolen by the employees that work at public storage. Do not store your furniture there. They deny everything when you report your items missing without a force entry. They stole my tool box and in the box was the screws that I needed to assemble over $ 3000.00 of furniture. This took place at the Edison and north Brunswick locations. Do not rent or store your items at public storage. They turn a deaf ear to you're complaints Read more

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So, I was thinking to rent a 5'x10' "box" for a couple of months, I filled the information online and I got a call from the attendant of the public storage next to my home in Gilbert, AZ telling me that he had 2 "appointment openings" and which one would I like to book?..... appointment? so I asked for how long? he said "30 minutes to one hour" I said are you kidding me? I just need a box number, here is my CC and see ya, I did not make an... Read more

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Great experience and service from whitney

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