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The absolute worst experience I've had with a business. Over the last 15 years I've use the service for both long & short term without incident. I rented a unit on 8/23/17 but got into an accident (my car was totaled) before I could move in. 8/25/17 they put a lock on...
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1.0
#1100829
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We have been customers of Public Storage since October of 2016 and we've never had a problem. They have always worked with us if it was nessasary. My husband had a stroke about two months ago and we fell on a little hard times but we were "BLESSED" to have come in...
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#1100188
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I called to talk to someone live about my storage in Riverdale, GA under the phone 6787692801. i just wanted to asked if it ok for me to pay the 208.00 on the 20th which is my payday. and the reason i'm begging for this request because my wife Carla Williams has major...
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1.0
#1098537
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Public Storage - Broken company access lock to storage room

Public Storage
#1102973
2 weeks i have been locked out and now I need my personal information, cant wait , job envolved
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Public Storage - Horrible

Public Storage
#1097365
1.0
Details
Rented a storage shed 15 days later I came to bring a load and there was a sign saying now closed at 6 pm. That is not what I agreed to I don't get off work till six thirty. I'm told administrative fee is non transferable so I am forced to move to another place as these hours do not work for me
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Exchange, Refund and Cancellation Policy
Staff
Value for money

Public Storage - Consistently increasing fees every 6 months

Public Storage
#1097203
2.7
Details
They notified me by email regarding fee changes...went to pay monthly bill and was charged additional fees. Called office manager 1st time and was told it is in signed agreement, just went to pay fees again and bill has gone up again. If I had known upfront I would have included this information in deciding my selection for a storage facility.
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Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
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Public Storage - Cant get in storage

Public Storage
#1092979
3.5
Details
It happen today8/27/17 iam waiting for the distric manager to call.
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Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Website
I am a Hurricane Harvey, evacuee and made a reservation here. I drove 3 1/2 hours from Houston and arrived at 9:45 AM. When I showed up the door was locked and saw the manager driving up in a golf cart with a customer. The sketchy woman unlocks the door and does not...
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#1097502
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this is more about Public Storage corporation than a specific location. Just received notice of an 18.5 % increase in my monthly rate. Not over some promotional rate but over standard rate. Called PS customer service - got quoted their right to increase rates with 30...
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Anonymous
Anonymous

We have had a similar experience with Public Storage. They raise our rates at least 6-7 times a year. We did receive documentation stating that this is their policy and wit...

#1096835
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Oat full price for storage facilities. When we have been displace by this hurricane that was no fault of ours to charge yor customers full price is a disgrace to all humans. We are trying to make it down here FEMA haven't issue anything to us. We have to spend money on...
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1.6
#1096291
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Send a "notice to quit/transfer ownership/occupancy" letter that is witnessed and signed in front of a Notary Public -- Certified mail, return receipt requested. Give A SPECIFIC DATE, and make sure that amount of days complies with their quit/move policy (see/call...
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#1096009
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I was on Holly McMillon Steele's Facebook page. She left a message and she was blocked, good for her for taking a screenshot and tweeting it. I have allowed her to tag me. I hope that she gets others I AM ASKING FOR HELP IN SAINT LOUIS, PLEASE SHARE TO YOUR PAGE IN...
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#1095047
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Was told the facility had extendive servalance cameras was lies.was informed from friday 6pm until 9am sat.my unit lock was removed went their next day sunday had to pay late fee because my rent was due day before i did nt mind so much that but could have reminded me...
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#1094997
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This specific location has great customer service, decent start up prices & a great security system BUT I would not say the same about the corporate representative. Right now we are in the midst of one of the worst hurricanes Texas has ever experienced. Like many...
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#1093491
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