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I went to my storage at 7:30 am after work there was a lock on my unit . public storage office don't open until 9:30.

I returned at 9:35 went straight back to my unit called the office. She wanted me to come to the office I said she should come to me. She pulled my account and said yes your good. This is at 9:41 she said she had to walk she finally got there with the wrong key.

I asked why is there a lock on my unit she replied they double lock on the 15th I told her I paid on the 2nd of august. 2nd she repeated. I just told her I can't wait for her to go and get another key. I had to leave I asked who put the double lock on she said property manager.

If I didn't pay my bill I would understand but I do So I am asking the property manager please pay attention to who you are locking out. It cost me my time and money I had to buy what I have in storage to use today.

Location: Bellevue, Washington

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Thankfully I never got a double lock but I've been accused or late or no pay by main office of a local chain. The storage unit chains are the worst to deal with because what ever the billing office computer says automates charges without any research, inquiries etc.

Even the local property manager backed me along with the billing office once I cited company policy and canceled checks. Property managers are nothing but puppets for corporate meaning all the power is taken away from them so even if they honestly think they can do something for you corporate policy and practice will over ride their decisions/agreements the customers.

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