Beware of Public Storage False Ads & Zero Customer Support
I just found a fantastic price of $96 per month for a 10'x25' storage space listed at Public Storage, under their 'storage units' tab (not under vehicle storage, which is a separate tab). The ad said there are only 2 left, so I excitedly booked the space. The location is at 1395 Mabury Road, San Jose, CA 95133.
Here's the website: http://www.publicstorage.com/storage-search-landing6.aspx?location=95112
The page shows a tab listing all STORAGE UNITS on special:
LARGE
10' x 25'
Uncovered parking
2 Left
$96/mo.
Online Specialโ
$103 In-store
SHOW ALL LARGE UNITS
When I got a confirmation email, it said I had reserved a VEHICLE STORAGE SPACE, with a photo of a car parked in a space, not the "storage unit" shown on the website. So I called the location directly and spoke to the manager, Nola, at 408-291-****. I let her know what happened. I expected her to say one of two things: 1) We erroneously advertised a vehicle price under the storage tab, but we will honor the price we advertised; or 2) We erroneously advertised a vehicle price under the storage tab. Thank you for letting us know; I will report it to our corporate advertising department to let them know it needs to be corrected ASAP. I am sorry for the inconvenience."
NOPE, what she said was, "It's a corporate ad. It's for vehicle storage. There's nothing I can do." When I recovered from shock over her complete lack of care or service, I said, "It's false and misleading advertising by Public Storage." She replied with, "They know." I was shocked! When I pressed, she simply asked, "Is there anything else I can do for you?" I hung up. What a waste of time. I will never do business with them and will do my best to ensure others don't either!
Reason of review: Not as described/ advertised.
Monetary Loss: $150.
Preferred solution: Let the company propose a solution.
Location: San Jose, California
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