Public Storage Complaints and Reviews

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Public Storage
Main address: Attn: Customer Service 91221-5050 Glendale CA
1-800-688-8057, 1-800-567-0759, ,
  • 216+15 mobile complaints
  • $150K claimed losses
  • $629 average
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  • 18 hours ago
  • Storage
  • Storage
  • 3

All of a sudden, Public Storage raised my storage fees by about 25%. I received no notification of this change; I found it on my credit card bill. When I called, I discovered that they had my address spelled wrong. They claim they sent a notice, but it was too this misspelled address. They are now trying to blame me for "not updating my address." I have been their customer for years, and... Read more

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  • 2 days ago
  • Storage
  • Village Of Pelham, New York
  • Broken Storage Unit
  • 17

My husband has a unit in south Carolina he had for years, we now live in N.Y. he was notified on 10/17/14 that the unit was broken into on 8/6/14. They are now demanding him to come to SC to fill out a police report, which is now going to cause us significant financial hardship as he has to take time off of work (which he just started and is on probation), purchase a plane ticket, get a hotel... Read more

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  • Oct 21
  • Building Services - Moving, Storage
  • Millville, New Jersey
  • Storage Unit Overcharge
  • 13

My name is joseph Browder Iam being charge highly for a unit an the rep did not show .I TRUSTED HER WHEN I TOLD WHAT I WAS BRINGING . SHE SAID IT WAS BIG ENOUGH HAVE CALL 10 TIMES EVEN MY LINDA WAS SPOKEN RUDELY TO COMMINCATED BECAUSE I NEW I WASNT able to come on the date that was stated WHEN I SPOKE WITH A SUPERVISOR HE TRY TO JUSTAFY I STATED... Read more

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  • Oct 20
  • Storage
  • Alexandria, Virginia
  • Secure Rented Storage Units
  • 1
  • 1
  • 25

It seems every time I need to buy a packing item or have an issue I need to discuss with the on site manager, the manager is never in. A few times my code would not let me in, and I looked to the manager, but the office was locked and a sign was posted. "Will be back at [INSERT TIME]." The manager often leaves for a half hour to 45 minutes on end and then often does not return at the time she... Read more

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  • Oct 14
  • Building Services - Moving, Storage
  • Philadelphia, Pennsylvania
  • Storage Rental Charge
  • 1
  • 1
  • 59

I have never had storage before, I was looking for unit near my new home and stopped by Public Storage on Grant Ave Philadelphia, PA. Lady in charge was very vulgar and pushy, she told me they have amazing sale first month free and rent $36 per month vs. $55 per month. I was hesitant but she kept telling me sale will be gone tomorrow and I must sign up. She kept pushing and I gave in, sale of $36... Read more

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  • Oct 14
  • Building Services - Moving, Storage
  • Storage Facility Price
  • 1
  • 1
  • 47

Well I saw their advertisement for a storage unit at $1 for the first 30 days. I knew it wouldnt be just $1 but their had to be a hook involved. I neded a second storage unit after moving and Uhaul was full so I went to Public Storage. I asked the lady working whats the catch? Really just $1 and she said yes sir, let me show you the unit. It was perfect and the exact size I needed. I said $1 for... Read more

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  • Oct 11
  • Storage
  • Saint Louis, Missouri
  • Short Term Rental
  • 1
  • 1
  • 35

We rented a Short term rental untit and unit was vacated the same week rented. First of all we had 9 boxes and were forced to rent a double wide drive up unit saying that is the only size they had avail. We used their lock and key and the same person who moved us in moved us out and is now saying that we left the lock on the unit. Whaaaat??? We gave them thei lock and key back and were forced to... Read more

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  • Oct 10
  • Storage
  • West Jordan, Utah
  • Nonventilated Storage Facility
  • 1
  • 1
  • 27

I am totally done with PS storage on Mayberry Road in San Jose, Ca., the place is not airconditioned yet your paying for a unit inside? Now they raised my rent without me knowing and the Management does not smile nor greet you in & out while conducting a professional customer service? Now after I returned my unit space back in tiptop shape clear from any of my stuff., The management is coming... Read more

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  • Oct 06
  • Storage
  • San Jose, California
  • Return Check Charges
  • 36

I had a bad experience. I got charged return check fees. On my account. Stating its was not a real bank account. All numbers were correct routing and account. No one could explain to why and all the numbers are correct. This happened twice online. So instead of finding out why? This just said theres nothing they can do. I will never use them again. I'm discussed them. Something is wrong with... Read more

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  • Oct 05
  • Building Services - Moving, Storage
  • Alexandria, Virginia
  • Storage Rent
  • 2
  • 2
  • 40

Rent is being increased from $334 to $385 after only 6 months, a 15% increase. I'm almost certain there was some sort of "price increase" disclaimer statement in the paperwork I signed when I rented the unit that entitles them to raise prices whenever and to whatever amount they see fit. Increases are a part of life no matter what we're talking about. However, a 15% increase is an absurd... Read more

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