2.1
  • I had a grate experience1 votes
  • Customer service7 votes
  • Fees6 votes
  • Rate increase5 votes
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  • Apr 13
  • Moving and Storage
  • El Mirage, Arizona
  • Storage Unit
  • 13
  • REVIEW RATING 4/5

Their payment system messed up. Somehow even though they got my usual automatic check, it wasn't processed correctly. I've received two email late noitces, one even after bringing bank proof of payment to their office. They Surprise AZ office continue to say they are "sorry" and claim it's fixed. Don't really know since they won't provide me proof. Did late report go to credit places? I've spent... Read more

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  • Apr 12
  • Moving and Storage
  • Storage Unit
  • 14
  • REVIEW RATING 4/5

In Dec or Jan I paid my acct's on the third didn't know we could have waited till we cleaned one of the unit's out to pay for it the manager told us you would you would pro rate the next month and take it off of the unit we still have the manager that is there now said you would send a check or put it back on our card well that hasn't happened either my unit's are in Sanford.Fl and I think it is... Read more

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  • Apr 09
  • Moving and Storage
  • Los Angeles, California
  • Storage Rental
  • 18
  • REVIEW RATING 5/5

Contacted 3/31/15 by phone, blasted by Pamela who claimed(no joke) that a hundred dollars extra would be added April 1, if I did not pay the money I owed. Cut call short. First time I had heard there was a problem. Today is the 9th and I have spent at least thirty hours since that call, redialing, visiting, going online to discuss and CORRECT the problem. THIS extra Job in my busy life, Thanks!... Read more

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  • Apr 07
  • Moving and Storage
  • Village Of Pelham, New York
  • Storage Unit
  • 14
  • REVIEW RATING 4/5

I have rented storage unit since 3/25/06. On 11/12/14 I visited premises and found my storage unit had extensive sewer water damage. The District Manager Daniel Vera and office manager Lisa informed me, that there has been an ongoing problem with the sewer in the Pelham Location. There were at least three incidents of sewer back up. The first being some time during May (I was never... Read more

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  • Apr 07
  • Employees and Ex-employees
  • Bethany, Oklahoma
  • Storage
  • 22
  • REVIEW RATING 4/5

Went to my storage to get my stuff wanting to move out and not have to pay for another month, got in fine, but when I tried to leave my access had been suspended, so I could not get out. The office that was suppose to be open at 09:00 was still closed at 09:30. Called customer service to see what i needed to do to get out, I have never met a someone in customer service as rude and unprofessional... Read more

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  • Apr 05
  • Moving and Storage
  • Burnsville, Minnesota
  • Website
  • 25
  • REVIEW RATING 3/5

If you look up any Public Storage website, you will see plenty of reviews. They will ALL BE POSITIVE REVIEWS, why? Managers DO NOT pass out request to everyone, matter of fact hand picked. Why? Free advertisement!! Every location is REQUIRED to have 2 reviews a month! Oh what else you should know-switch to cylinder locks to FORCE sales in locks. Yes they have a script to discuss insurance but... Read more

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Totally worth awesome service and people. Add comment

  • Mar 24
  • Moving and Storage
  • Chicago, Illinois
  • Storage Unit
  • 1
  • 1
  • 60
  • REVIEW RATING 4/5

Big Timber facility. Elgin, IL unit door is currently blocked by snow and ice. This has happened all winter and for days and weeks at a time have not been able to access the unit. Office says they will get snow removed, then they never do. Asked for a refund or discount since they said they would take care of it, and all I got was a late fee for paying a day late in advance for the first time... Read more

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  • Mar 23
  • Moving and Storage
  • Fort Lauderdale, Florida
  • Storage Unit
  • 41
  • REVIEW RATING 3/5

I got an outside Public Storage unit at 850 S Dixie Hwy, Pompano Beach, FL for some household stuff. After a year they upped my monthly rate from $62.94 to 97.92 without even telling me. I called and asked how they can just up my monthly rate like that without notice when I signed a contract. I was told they can do whatever they want. THATS BS! I thought when I signed up that the monthly rate... Read more

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  • Mar 21
  • Moving and Storage
  • Ventura, California
  • Storage Unit
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

I live in Ventura California and I rented a public storage unit on Ventura Boulevard recently my unit was broke into several times not knowing that it had been broke into a tall because they had picked the lock and put the same lock back on the only reason I noticed something was missing cuz I was looking for something else and noticed my *** to *** eres players were missing and then I started... Read more

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