Public Storage Complaints and Reviews

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Public Storage
Main address: Attn: Customer Service 91221-5050 Glendale CA
1-800-688-8057, 1-800-567-0759, ,
  • 191+14 mobile complaints
  • $140K claimed losses
  • $688 average
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Roger at 23074 has been so helpful to me for the last few years that I have had a unit at this location. Roger has always been polite and helpful, and able to answer any questions that I may have. Thank you. Catherine s. Mueller, no complaints here. Add comment

This is for Omari's and Tiffany at public storage in Brockton very hard working lady's Add comment

Public storage in Brockton was fabulous very professional lady's very nice friendly and I would recommend it to anyone looking for storage go to Brockton Add comment

  • 2 days ago
  • Storage
  • Lake Oswego, Oregon
  • Storage Harassment
  • 14

This is the worst company ever. They don't care about anyone and exploit any opportunity to screw people out of money or their belongings. It all seems illegal. Two friends put me as their second contact (without my consent in both cases.) Whenever there was a problem, I would get a call or letter. Each and every time I told them to remove my name and address from their system as I had no... Read more

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  • 2 days ago
  • Building Services - Moving, Storage
  • Sarasota, Florida
  • Gate Code Change
  • 22

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had been changed. I would now need to use my account number. On Saturday 8/30/14 I went to the facility to retrieve my car rack for a road trip the next morning. I could not get in the gate. I rescheduled my entire day and returned after they opened at 9:30. The code had been... Read more

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  • Aug 28
  • Storage
  • Facility Quality
  • 5

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the ownership of Shurgard. Public Storage "PS" took over the facility over 10 years ago. The local on-site management is great and friendly. Since the purchase by P.S. they have NOT maintained the structure as needed. It needs the following: a) New roofs b) New ceilings - coming apart... Read more

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Public storage at 601 n. Main orange ca was the worst experience of my life because I never had to deal with a roach infestation! The worst customer service, as well! Add comment

  • Aug 21
  • Building Services - Moving, Storage
  • Bellevue, Washington
  • Double Lock
  • 56

I went to my storage at 7:30 am after work there was a lock on my unit . public storage office don't open until 9:30. I returned at 9:35 went straight back to my unit called the office. She wanted me to come to the office I said she should come to me. She pulled my account and said yes your good. This is at 9:41 she said she had to walk she finally got there with the wrong key. I asked why is... Read more

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  • Aug 19
  • Building Services - Moving, Storage
  • Rent Increase
  • 35

We have had a storage unit with Public Storage for 14 years. This month I get a notice that our rent is going up from $60 a month to $87. I called the local agent, Julie, who said they don't have anything to do with it. Then I wait online for over 10 minutes to finally get a real person (Roberta) who tries to tell me that is only a 30% increase and because I can't remember the last 4 digits of... Read more

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  • Aug 02
  • Storage
  • Houston, Texas
  • Rental Space Reduce
  • 52

After my rent was raised to $141 for a 5x10 space, I went online and discovered that if I was a new customer I could get the same space for less than $100 per month. When I called to complain they reduced my rent to $112 for 6 months. I was a customer for 8 years. I'm taking my business to ProGuard. Public Storage doesn't reward customer loyalty. They give the lowest rates to new customers. If... Read more

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