2.0
  • rate increase1 votes
  • Customer Service1 votes
  • Manager Unavailability1 votes
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  • Dec 12
  • Other
  • Charlotte, North Carolina
  • Self-Storage Unit
  • 45
  • REVIEW RATING 4/5

I rented a unit and then had to go cross country to get my things. When I came to the unit to store my things, I could not get in the facility. It was pitch black and it isn't in a great area. I could not get into the unit so never used it. I went back the next day and cancelled. There was no apology or anything for me not getting in. I was told I would get a full refund except for lock and... Read more

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  • Nov 27
  • Storage
  • Chicago, Illinois
  • Storage Unit
  • 48
  • REVIEW RATING 4/5

Rented a unit for what I thought was rate for a year. They raised my rent $20.00 withing a few months. Do NOT rent from them unless they can commit in writing to a year. This must stop. It is a rip off as it takes time and money to rent a truck and put things in storage. I tried to talk to someone in the rental office but they did not try to resolve the issue at all. They had no problem... Read more

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If you value your possessions don't use Public storage the company, find a local storage place Add comment

  • Nov 22
  • Storage
  • Clearwater, Florida
  • Storage
  • 59
  • REVIEW RATING 4/5

I have been a customer of Public Storage for 10+consecutive years.Called to get an extension on my payment date and unable to do so.All this after spending over 20 minutes on the phone waiting for a live customer service representative.During all these years I have never received any recognition as a loyal customer.On the contrary,prices keep going higher and higher every year. The only reason... Read more

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  • Nov 18
  • Storage
  • Peoria, Illinois
  • Storage
  • 40
  • REVIEW RATING 4/5

I had removed my items from my storage unit at the Niles, Illinois location. My friend did not remove the lock from the door and so I am being charged with late fees. I understand this was my mistake so I simply asked if the storage manager can remove the lock once I paid my balance. I am away for school and unable to get to the warehouse. They said no even though I would give a recorded consent... Read more

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  • Nov 14
  • Storage
  • Chandler, Arizona
  • Storage Unit Rental
  • 58
  • REVIEW RATING 3/5

Had been renting a unit for almost 3 years, never late on payment. Prices are too high (and always climbing, sometimes without notice) but that's not the point of this review. Early in the month, I needed to move my stuff out of the unit to make room for new stuff. So I hauled everything out. Not even 10 minutes later, my account was closed and I could no longer get into the facility to put the... Read more

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  • Nov 11
  • Storage
  • Alexandria, Virginia
  • Storage Rental
  • 201
  • REVIEW RATING 5/5

First off their $1 offer for your first months rent is false and deceptive advertising... expect to pay some discounted rate for your first month Their late charge is excessive...if I calculated correctly it is about 20%.... of your monthly fee ...shame on me for being a couple days late but I refuse to allow a company with such poor customer service to have access to my bank or credit card info... Read more

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  • Nov 09
  • Storage
  • Asheboro, North Carolina
  • 53
  • REVIEW RATING 4/5

I went to the Public Storage in Greensboro,Nc on west market street the lady there name Lyndi was very disrespectful my wife and are Africans she made a comment to another lady that was at the counter as we was going out the door saying i hope they don't bring that ebola mess over here i was very offended and never used them and going to let all other African families about this so we can take... Read more

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  • Nov 06
  • Storage
  • Bellevue, Washington
  • Storage Unit
  • 113
  • REVIEW RATING 4/5

public storage told me to use somebody else's ID a to get the dollar deal on a second unit after I paid $300 for the first one only to find out I'm going to lose all my stuff everything I have in this entire world be careful managers that work there don't know everything Read more

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  • Nov 05
  • Building Services - Moving, Storage
  • Storage Facility
  • 47
  • REVIEW RATING 4/5

Initially, and I have had the same unit since 2006 (8 years), if you were late on a payment the feee was OK, $11.00 late fee. Then they increased it to $49.99, and now even more. There are times, yes shame on me, that I am late by a day, maybe two, an now I'm hit with this usurious fee. To make matters worse, and after renting there for 8 years, they raised the rates from the $209.00 that I... Read more

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