Public Storage Complaints and Reviews

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Public Storage
Main address: Attn: Customer Service 91221-5050 Glendale CA
1-800-688-8057, 1-800-567-0759, ,
  • 202+15 mobile complaints
  • $140K claimed losses
  • $651 average
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  • 1 day ago
  • Other
  • Las Vegas, Nevada
  • Storage
  • 16

Made my reservation on-line and was called by Tamara the manager on Boulder Hwy in Vegas to confirm. I told her we would be there in a half hour and I was on a strict time line. She said she would be there waiting. We arrived on time and the office was closed and she was gone. 45 minutes later she unapologetically arrived. When asked why she wasn't there when she said she replied she had to go to... Read more

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  • Sep 13
  • Storage
  • Positive Experience
  • 5

I rented a unit at Public Storage for several years and had a wonderful, wonderful experience. The staff was professional, and I felt that the contents of my storage unit were well protected. And I was right. For anyone in the St. Louis area who needs to store furniture, etc, please consider Public Storage. I was at a competitor storage place before switching to Public Storage and much of my... Read more

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  • Sep 13
  • Storage
  • The Woodlands, Texas
  • Storage Rent
  • 1
  • 1
  • 16

I rented a unit at 2960 FM 1960 in Houston, Tx and was robbed by the employees... I was moving from Channelview to Spring and stored my property at this site. I was late with my rent and Public Storage changed my lock on my unit and placed their lock on the unit. Well I paid my fees retrieved my things only to discover 3 boxes missing from my inventory list.. Strange seeing this is a secure... Read more

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  • Sep 10
  • Building Services - Moving, Storage
  • Malvern, Pennsylvania
  • Late Fees
  • 30

CONSUMER WARNING The Brits have a pejorative term for a person or company that engages in cunning and sneaky behavior that is "technically within the rules of the law but borders on being unethical." It is called "sharp practices." The self storage company known as Public Storage meets this criteria hands down. I pay all of our bills online through our bank. The bank immediately removes the... Read more

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  • Sep 10
  • Storage
  • Clients Cards
  • 11

At Public Storage, they only allowed clients to use the carts during business hours. They locked up the carts once the office closed. It caused a lots inconvenience to clients. Especially, I have an inside unit and have to carry all the stuff going thru two doors to get the the unit. It is NOT helpful to customers to move items to their unit without the carts and It will as well as giving a... Read more

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  • Sep 10
  • Storage
  • San Jose, California
  • Storage Space
  • 17

I just found a fantastic price of $96 per month for a 10'x25' storage space listed at Public Storage, under their 'storage units' tab (not under vehicle storage, which is a separate tab). The ad said there are only 2 left, so I excitedly booked the space. The location is at 1395 Mabury Road, San Jose, CA 95133. Here's the website:... Read more

Was this review helpful? 1 0

Dont rent with public storage!!! I started renting with them in 5/13 @ 54 $ a mobth now a year and 4 months later my rent is$94!! Never got a letter of rent increase or a satisfactory reason why. No air conditioning so its suffocatingly hot inside you cant breathe and no telling what is warpped in my unit due to the extreme heat!! They are a rip off scam!!! Add comment

     

  • Sep 10
  • Storage
  • Chicago, Illinois
  • Storage Rent
  • 19

First of All, I would like to say that im elated that I finally got whatever is left of my stuff out of pawn/hawk. That is exactly the situation you put yourself in when you rent from public storage. There was a time when I was late and they hit me with a 50 late fee then 100. when I finally got caught up, they raised my rent. When I called the district manager about reducing my rent, she... Read more

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  • Sep 09
  • Storage
  • Savannah, Georgia
  • Storage Rental
  • 6

Public storage is the worst storage facility you can use. I have been there less than 5 months and they raised my rent $30.00 a month. I called to complain and they said they could raise it as much as they wanted and when they wanted to . I had 2 units at other storage places for 4 years and they never raised my rent once. The 2 units I had equaled less money a month than the one at public... Read more

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  • Sep 09
  • Storage
  • Englewood, Colorado
  • Invoice Payment
  • 6

Been a customer for any years & never had a problem until Public Storage bought the storage business I started with in Palm Beac Fardens on Burns Road. Also prices have increased significantly. Also never late on payments until they went paperless. Clever company-- email invoice that can go to SPAM or person gets lots of email and the invoice is overlooked---VOILA $35 late payment due. What a... Read more

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