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1.9 Based on 105 reviews
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  • Customers like
    • Manger at move in was good 2
    • Receptionist understanding 1
    • Staff 1
  • Customers don't like
    • Customer service 12
    • Rate increase 10
    • Fees 7
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Great experience and service from whitney

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Public Storage on Barker Cypress over charged me for my 3 weeks of rental of a storage unit. They say that because I did not let them know 2 weeks prior to checking out...I owe for 2 months. I told them when I rented the unit that I would only have it for two to 3 weeks as I was having new flooring and painting done at the house and needed my furniture out. So in fact I did let them know a head of the 2 weeks they say they require. Since they... Read more

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, I started renting a storage unit to run 20 with Public Storage well over 8 years ago back then the policy was not the same as they are now butt that is my complaint because the property manager I told her in the middle of July did I would be moving in August and she failed to tell me that you only have 6 days to move or you must pay your full entire rent for the whole month no refunds no nothing we just keep it all even though we only have the... Read more

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Public storage is bad for business,manager has no respect for customers or gives good customer service

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I called before I made it up to public storage & when i get there both employees ask was i the one just called i said yes she said ok we about to go to lunch we will be back in 30 min!!!! Like are u kidding me!!!

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I strongly do not recommend using this storage facility. My husband and I stored our belongings here while moving to our new home. The property manager had us buy 2 locks for our doors, which we did, and she told us the other door to our unit was sealed. After a couple weeks they called us back to say the door wasn't sealed after all, only hard to open, and we needed to put a lock on it. However, when we went in we discovered our unit had been... Read more

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This company does not do it's customers right...they are always going up on rent.. They say for utility cost..taxes..etc..that is bull ***.

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I have a unit in Denver near I-70 and Havana. Found a great price online, staff was professional and friendly until, we had a couple of late payments. Which were due to family members in the hospital for cancer related issues. Myself for cardio and other medical issues. While at home recuperating, Jeff called me regarding late payments. I apologized for the lates and explained i was on very strong meds the other family reasons. He was mean and... Read more

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Company not up to with new addresses, my broother LOST ALL his stuff due to someone not keeping good addresses. This was at the Surprise,Az address. Not enough good file keeping with mail that was returned to office and NO ATTEMPT to contact at new address. Now all his belongings is said to go up on eBay, and mind you this is a veteran of the ARMY. So if someone buys a computer on Ebay with alot of baby pics that's it. Really frustrating what... Read more

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I warn and and everyone not to store your belongings with Public Storage!!!! My name is Terri Goodwin. I have rented from Public Storage located at 365 W. Manchester Ave., Los Angeles CA 90003 for the past 3 years. The entire experience has been a nightmare. My rent changed every 6 months ending at Al.ost $300 per month. Mind you this was the same unit 10X11. So, recently I arrived at my storage unit to find that my lock had been removed and... Read more

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