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  • Customers like
    • I had a grate experience1
  • Customers don't like
    • Customer service10
    • Rate increase8
    • Fees6

I want to thank Alejandra Cruz for her Great Customer Service, great smile by the way.She was really helpful, knew what would work for me, Very efficient, takes her job serious. Facility was very clean. She deserves a raise! Add comment

After being quoted half off first month which shouldve been $25. I ended up having to pay $80. I was forced to buy their lock @ $30 nearly plus did not receive the half off price as stated.plus $20 fir paper fees. Absolute ripoff. I used the unit for two weeks. Was offered no prorate refund. Avoid this location!! Add comment

I went to Public Storage at 4475 Satelite Blvd.Duluth,Ga 30096 talk to Mrs. kim, exceptioal customer service,i would like to give Mrs. Kim,10-5STARS.She did outstanding job, I am very happy to know Public Storage,has outstanding employees. Thank You Vel space 401 Add comment

Looking for storage john .white 76120 Add comment

Absolutely ridiculous, you MUST PAY IN PERSON so if you leave your are ***. Horrible company. Nice employees just *** for a company. Add comment

  • Aug 09
  • Moving and Storage
  • Middletown, Connecticut
  • Public Storage Refund Policy
  • 26
  • REVIEW RATING 4/5

I was able to get a refund after I paid the first months rent which isn't refundable. I had to pay extra for a week at the end of the first month (which is refundable). I cancel the next day. They give me a receipt for the refund of the last week for that month, and say it will be mailed out. They only send checks. 8 months later nothing. I talked to Mike Flynn (which you can almost never get a... Read more

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  • Aug 08
  • Moving and Storage
  • Fort Lauderdale, Florida
  • Public Storage Unit
  • 46
  • REVIEW RATING 4/5

I had a Public Storage unit from October 2014 All the way until present. Always paid my bill on time, was never late, never complained. Not even when Public Storage jacked the price of my unit up from $99.00 to $120.84, when I was supposedly signed up for a discounted unit. When I went to go and pay my bill in July I asked a Public Storage employee what was the procedure when closing your unit.... Read more

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  • Jul 24
  • Moving and Storage
  • Roswell, Georgia
  • Public Storage Unit
  • 2
  • 2
  • 65
  • REVIEW RATING 4/5

i leased a storage unit at the 1300 block of northside drive and insurance was included however unknowing to me after i was late with a payment my insurance was cancelled. So when i go to get my stuff i notice *** missing and i inquire about insurance they tell me i don't have any. WORDS TO THE WISE...THIS IS A RIP OFF....THEY CUT YOUR LOCK AND PUT THEIR LOCK ON IT SO THEY CAN GO IN WHEN THEY... Read more

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  • Jul 16
  • Moving and Storage
  • Los Angeles, California
  • Public Storage Unit
  • 49
  • REVIEW RATING 3/5

I would never recommend public storage to anyone! I wish i knew about all these law suites ahead of time, My rent was raised twice in a 5 month period when I called the *** on the phone told be he could reverse the charge but i had to pay the full about of the over charges because I didn't call sooner??? I paid my rent on time so why would I have to call sooner??? How would I know my rent went... Read more

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  • Jul 14
  • Moving and Storage
  • Indianapolis, Indiana
  • Public Storage Unit
  • 51
  • REVIEW RATING 4/5

ERICA FREEMAN A CORPORATE MANAGER WAS ASKED POINT BLANK THAT WE COULD GIVE HER 400.00 WHICH WAS ALL OF OUR MONEY. I TOLD HER MY HUSBANDS MILITARY RECORDS WERE IN THERE ALL OF MY PERSONAL POSSESSIONS. SHE NEVER RETURNED OUR CALLS. NEVER TOLD ME OF THE AUCTION DATE. SHE SOLD ALL OF OUR POSSESSIONS. NEVER GIVING US THE CHANCE TO PAY. I WANT HER FIRED. WE ARE SPEAKING WITH A LAWYER. I HAVE BIRTH... Read more

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