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  • Customers like
    • I had a grate experience1
  • Customers don't like
    • Customer service8
    • Fees6
    • Rate increase5

  • May 21
  • Moving and Storage
  • Mountain View, California
  • Staff
  • 17
  • REVIEW RATING 4/5

I should had realized when I had the Red Flags up in the air that I was signing my soul to the Public Storage Devil. If you intend to rent from Public Sto rage run like ***. You will be in for an eternal life of misery. There are enforced fees that you just can't run away from. These people are robbing their customers blind. And they will cause you to loose your belongings and get threatened with... Read more

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2new managers at 4300 boulder hwy in las vegas are not friendly and think they are just policewomen I pay 81 a month for early closing times (5 and 6) Please treat us as your customers and not someone in prison. Add comment

  • May 15
  • Moving and Storage
  • Reseda, California
  • Storage Unit
  • 21
  • REVIEW RATING 4/5

I rented a storage space at public storage, they offered me a one dollar deal for the first month and I only had to pay for the first month and the second month was for a dollar They called me after the first month telling me I was behind on the second payment we had a really heated argument with the woman who rented me the space and she was acting like I'm some kind of fool and yes indeed I'm a... Read more

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I hate going to this public storage in Elgin on big timber cause when ever you go there to pay ur bill they always have there office locked up and they put a sign saying will be back at 3 pm and they never open the back up. Add comment

Great service staff was nice. Thanks for everything Add comment

  • May 05
  • Moving and Storage
  • Huntington Beach, California
  • Storage Rental
  • 33
  • REVIEW RATING 4/5

When shopping for storage, the Public Storage sales person on the phone AND the property manager promised that the rate wouldn't increase, as we were looking for long term storage. The rent DID increase - it went from $159 a month to $209 a month after 4 months. This place is a RIP OFF. Bait and switch all the way. The organization is set up to operate this way, so it's not just one of their... Read more

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Customer service is terrible. I called because I have a storage on suitland Rd in Maryland and the people that work there especially the females are very very nasty. They're not professional when talking to customers and the manager Fatima isn't any better with helping the situation at all. Add comment

  • May 04
  • Moving and Storage
  • East Hazel Crest, Illinois
  • Storage Unit
  • 27
  • REVIEW RATING 4/5

I have a unit that I was sharing with my sister until my sister moved out of it and I kept the unit all the while still paying the bill. When I paid the bill for April there was a new guy in the office and he mistakenly set the payment for someone else's account that has the same name, but lives in another state. When I went to pay the bill for May I was told that I owed money for April and that... Read more

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  • May 01
  • Moving and Storage
  • Doylestown, Pennsylvania
  • Storage Unit
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

I have stored my property since 2003 at public storage this year on march 31st I called to make my payment for feb and march as I have done many times before to be told my unit was auctioned off on the 25th of march without my knowledge I have tried so many times to talk to the manager about contacting the buyer of my storage that was sold for nothing at 238dollars to allow me to get some... Read more

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  • May 01
  • Moving and Storage
  • Dallas, Texas
  • Account Access
  • 11
  • REVIEW RATING 3/5

Problems trying to log in to pay bill, using EXACT data used since unit rented; had to contact customer "service" to find out why an issue; had to hold SEVERAL minutes for rep who took the EXACT log in information from me & signed in right away; put rep on hold while I attempted sign in once more (and oddly enuff, it magically WORKED this time!) and, when I went back to ca w rep, she had hung... Read more

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