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  • Customers like
    • I had a grate experience1
  • Customers don't like
    • Customer service9
    • Rate increase7
    • Fees6

  • Jul 24
  • Other
  • Roswell, Georgia
  • Storage
  • 1
  • 1
  • 14
  • REVIEW RATING 4/5

i leased a storage unit at the 1300 block of northside drive and insurance was included however unknowing to me after i was late with a payment my insurance was cancelled. So when i go to get my stuff i notice *** missing and i inquire about insurance they tell me i don't have any. WORDS TO THE WISE...THIS IS A RIP OFF....THEY CUT YOUR LOCK AND PUT THEIR LOCK ON IT SO THEY CAN GO IN WHEN THEY... Read more

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  • Jul 16
  • Moving and Storage
  • Los Angeles, California
  • Public Storage Unit
  • 19
  • REVIEW RATING 3/5

I would never recommend public storage to anyone! I wish i knew about all these law suites ahead of time, My rent was raised twice in a 5 month period when I called the *** on the phone told be he could reverse the charge but i had to pay the full about of the over charges because I didn't call sooner??? I paid my rent on time so why would I have to call sooner??? How would I know my rent went... Read more

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  • Jul 14
  • Moving and Storage
  • Indianapolis, Indiana
  • Public Storage Unit
  • 21
  • REVIEW RATING 4/5

ERICA FREEMAN A CORPORATE MANAGER WAS ASKED POINT BLANK THAT WE COULD GIVE HER 400.00 WHICH WAS ALL OF OUR MONEY. I TOLD HER MY HUSBANDS MILITARY RECORDS WERE IN THERE ALL OF MY PERSONAL POSSESSIONS. SHE NEVER RETURNED OUR CALLS. NEVER TOLD ME OF THE AUCTION DATE. SHE SOLD ALL OF OUR POSSESSIONS. NEVER GIVING US THE CHANCE TO PAY. I WANT HER FIRED. WE ARE SPEAKING WITH A LAWYER. I HAVE BIRTH... Read more

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  • Jul 14
  • Moving and Storage
  • Florence, South Carolina
  • Public Storage Unit
  • 20
  • REVIEW RATING 4/5

I'm at public storage right now on cash us in Florence SC. I arrived at 11:40 as soon as I stepped out the out for lunch sign was up. It said they will return at 1230. I am highly pissed bc she put the sign up as soon as I pulled up. Who closes down a facility in peak hrs people are able to conduct business. To add insult where us the other associate tht works with her. I need to make a payment n... Read more

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  • Jul 10
  • Moving and Storage
  • Rio Linda, California
  • Public Storage Staff
  • 2
  • 2
  • 38
  • REVIEW RATING 4/5

******!!!!! $50.00 increase, you must buy there locks, you must have insurance, must to death, STAY AWAY FROM ALL OF THE PUBLIC STORAGE unless you have unlimited income do not store here, you will be ripped off at every turn!!!!!!!!!!!!!!!!************ Storage employees do not care, district manager does not care, customer service does not care, corporate office doesn't care, they all have... Read more

Was this review helpful? 1 0

Maria at Public storage is awesome. She was so sweet, and funny! She made me feel very secure about leasing here! God bless you her :) Add comment

  • Jul 01
  • Moving and Storage
  • Riverdale, Georgia
  • Positive Experience
  • 28
  • REVIEW RATING 4/5

Store 08052 has a delightful CSR who is extremely good at providing the highest quality service. I was extremely impressed at the ease and accuracy of the information provided and the execution of the rental. I wish all of my transactions were so proficient! The way in which I was shown the property and the storage room was personable and professional. the explanation of the details of the rental... Read more

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  • Jun 28
  • Moving and Storage
  • Fort Lauderdale, Florida
  • Storage Rental
  • 37
  • REVIEW RATING 4/5

When renting, they may not honor promotions. "Ooops expired, not this facility, no longer applies, etc. . . "> Also expect unannounced price increases at unreasonable rates. I have successfully rented storage facilities for many years for both personal and business purposes finding Public Storage to be among the most competitve. Since the industry is now dominated mostly by large National... Read more

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  • Jun 27
  • Moving and Storage
  • Hobart, Indiana
  • Storage Unit
  • 2
  • 2
  • 31
  • REVIEW RATING 4/5

Went to go and rent another storage unit told the young lady what size I wanted and she still asked me what am I putting in it. Because she wanted to make sure I was getting the right size. When I told her I know what size I need because I already have one here she got very rude and the other girl along with her was call me names and then told me to get off the property even though I already have... Read more

Was this review helpful? 0 1

Don't rent from public storage.....do research on the web.....BBB, ripoff report, consumer protection. They are scumbags who screw people and steal their property. Have homeless living in units, unsafe, drug addicts and trash, filthy restrooms , unprofessional, frauds, police reports Add comment

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