Public Storage Complaints and Reviews

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Public Storage
Main address: Attn: Customer Service 91221-5050 Glendale CA
1-800-688-8057, 1-800-567-0759, ,
  • 187+10 mobile complaints
  • $140K claimed losses
  • $700 average
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  • 2 days ago
  • Building Services - Moving, Storage
  • Rent Increase
  • 10

We have had a storage unit with Public Storage for 14 years. This month I get a notice that our rent is going up from $60 a month to $87. I called the local agent, Julie, who said they don't have anything to do with it. Then I wait online for over 10 minutes to finally get a real person (Roberta) who tries to tell me that is only a 30% increase and because I can't remember the last 4 digits of... Read more

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  • Aug 02
  • Storage
  • Houston, Texas
  • Rental Space Reduce
  • 42

After my rent was raised to $141 for a 5x10 space, I went online and discovered that if I was a new customer I could get the same space for less than $100 per month. When I called to complain they reduced my rent to $112 for 6 months. I was a customer for 8 years. I'm taking my business to ProGuard. Public Storage doesn't reward customer loyalty. They give the lowest rates to new customers. If... Read more

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  • Jul 31
  • Storage
  • Matthews, North Carolina
  • Expired Storage
  • 1
  • 47

First they had it in their computer that we were late on paying when in actuality I paid in advance. As a result the replaced their lock with theirs (WRONGLY since it was paid). Finally I am in shock because when I finally did have to pay late, they THREW EVERYTHING AWAY!! It was due on the 1st and they threw everything away by the 25th!! NO NOTICE. NO EMAILS. NOTHING! All of my child's baby... Read more

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  • Jul 30
  • Storage
  • Late Charges
  • 1
  • 47

I had to move out of state at last minute, so everything I own other the a bag of close went to storage. All is good for the first few months. I send the payment in by mail a week ahead of the due date every month. After about for months they call and say I need to pay late charges... Ok, It only a few bucks no problem. Then it started being $20 - $40. Of course I complain, the manager says "My... Read more

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  • Jul 29
  • Storage
  • Storage Unloading
  • 75

My fiance' and I have a large storage unit at Public Storage (10x20 & 10x10). We were unloading the moving truck into the unit, which extended past 9:00 pm. My fiance was informed we could not be inside after 9:00. Fiance ensured mgr. thus would not happen again. However, a couple days later as we were finishing up we realized it was almost 9:00, so we quickly shoved our things into the... Read more

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I am a victim of storage theft, why is it that for all needs it's the property manager, who you deal with, if you don't pay, "public storage" will try to keep and then auction off your property. I am very confused about the insurance theft coverage ordeal, public storage manager and public storage now have "nothing to do, or will do for you". How the *** is that legal, they should not be aloud to... Add comment

  • Jul 21
  • Building Services - Moving, Storage
  • Montgomeryville, Pennsylvania
  • Dirty Facility
  • 21

The manager, Meg, was aware of an infestation in a locker behind our and never notified us of her discovery. Months after, we went to vacate our storage locker and EVERYTHING was covered in vermin fecies. We had to throw out our infested property and wear gloves to move our items. If she had warned us at the time (months and months prior) maybe we could have salvaged valuable property. After... Read more

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Public storage on mannehiem in Hillside, Illinois has the worst customer service ever!!!!! Hasn't even been 30 days and I have a extra 50 charge.The sales associate Brittany says it's for the last 5 days of July. Then my bill will start on August 1st. WTF?!!! Add comment

  • Jul 16
  • Storage
  • Lake Worth, Florida
  • Storage Service Extra Fee
  • 18

Paid my bill every month, Was charged extra fee upon leaving after I closed out my account for removal of junk as they called it, I didn't leave a *** thing behind. I left because the place was crawling with Roach's and Rodent's and everybody was using it to store Hazardous and Toxic material's such as Fertilizer's ,Pesticides and gasoline's for lawn service work. This storage facility is used... Read more

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  • Jul 14
  • Other
  • Houston, Texas
  • Storage Rental
  • 47

I will NEVER NEVER NEVER ever rent a unit from a Public Storage facility. They have increased my rent for the send time and I received the notice less than a month before the increase was to happen. I cannot count the number of times the employee servicing the desk has changed and when I called to complain the lst time they did this I had to call a central office and the woman was absolutely... Read more

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