Public Storage Complaints and Reviews

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Public Storage
Main address: Attn: Customer Service 91221-5050 Glendale CA
1-800-688-8057, 1-800-567-0759, ,
  • 213+15 mobile complaints
  • $150K claimed losses
  • $637 average
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  • 6 minutes ago
  • Other
  • Alexandria, Virginia
  • Secure Rented Storage Units
  • 1

It seems every time I need to buy a packing item or have an issue I need to discuss with the on site manager, the manager is never in. A few times my code would not let me in, and I looked to the manager, but the office was locked and a sign was posted. "Will be back at [INSERT TIME]." The manager often leaves for a half hour to 45 minutes on end and then often does not return at the time she... Read more

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  • Oct 14
  • Building Services - Moving, Storage
  • Philadelphia, Pennsylvania
  • Storage Rental Charge
  • 1
  • 1
  • 45

I have never had storage before, I was looking for unit near my new home and stopped by Public Storage on Grant Ave Philadelphia, PA. Lady in charge was very vulgar and pushy, she told me they have amazing sale first month free and rent $36 per month vs. $55 per month. I was hesitant but she kept telling me sale will be gone tomorrow and I must sign up. She kept pushing and I gave in, sale of $36... Read more

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  • Oct 14
  • Building Services - Moving, Storage
  • Storage Facility Price
  • 1
  • 1
  • 32

Well I saw their advertisement for a storage unit at $1 for the first 30 days. I knew it wouldnt be just $1 but their had to be a hook involved. I neded a second storage unit after moving and Uhaul was full so I went to Public Storage. I asked the lady working whats the catch? Really just $1 and she said yes sir, let me show you the unit. It was perfect and the exact size I needed. I said $1 for... Read more

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  • Oct 11
  • Storage
  • Saint Louis, Missouri
  • Short Term Rental
  • 1
  • 1
  • 27

We rented a Short term rental untit and unit was vacated the same week rented. First of all we had 9 boxes and were forced to rent a double wide drive up unit saying that is the only size they had avail. We used their lock and key and the same person who moved us in moved us out and is now saying that we left the lock on the unit. Whaaaat??? We gave them thei lock and key back and were forced to... Read more

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  • Oct 10
  • Storage
  • West Jordan, Utah
  • Nonventilated Storage Facility
  • 1
  • 1
  • 23

I am totally done with PS storage on Mayberry Road in San Jose, Ca., the place is not airconditioned yet your paying for a unit inside? Now they raised my rent without me knowing and the Management does not smile nor greet you in & out while conducting a professional customer service? Now after I returned my unit space back in tiptop shape clear from any of my stuff., The management is coming... Read more

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  • Oct 06
  • Storage
  • San Jose, California
  • Return Check Charges
  • 36

I had a bad experience. I got charged return check fees. On my account. Stating its was not a real bank account. All numbers were correct routing and account. No one could explain to why and all the numbers are correct. This happened twice online. So instead of finding out why? This just said theres nothing they can do. I will never use them again. I'm discussed them. Something is wrong with... Read more

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  • Oct 05
  • Building Services - Moving, Storage
  • Alexandria, Virginia
  • Storage Rent
  • 2
  • 2
  • 37

Rent is being increased from $334 to $385 after only 6 months, a 15% increase. I'm almost certain there was some sort of "price increase" disclaimer statement in the paperwork I signed when I rented the unit that entitles them to raise prices whenever and to whatever amount they see fit. Increases are a part of life no matter what we're talking about. However, a 15% increase is an absurd... Read more

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  • Oct 04
  • Storage
  • Rent Increase
  • 1
  • 1
  • 20

I received no notice, but they raised my unit rent from $110 to $132. The rental agreement conveniently states that they can do this, however, no improvements were made to the unit or the storage address. The value for the increase is missing. If one cannot remove the items, then one is at the mercy of the business to do as they please with your property. DO NOT DO BUSINESS WITH PUBLIC STORAGE... Read more

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  • Oct 01
  • Repairs
  • Burglary
  • 1
  • 1
  • 74

Hello, how are you doing? I really do appreciate you taking some of your time to sit down and read this review that I have posted. I am in a very bad situation right now and I really do need someone to help assist me, someone to lead me in the right direction of the proper steps and procedures I should take to go about a situation like this, and I need someone to give me some advice on how I can... Read more

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  • Sep 30
  • Building Services - Moving, Storage
  • Greensboro, North Carolina
  • Stolen Items
  • 3
  • 3
  • 93

I check on my storage space on a daily basis without fail. One day I went to check and found that my storage space was empty. When I say empty. Everything that owned was gone, including my toothbrushs and soaps. Ask the Public Storage main office personnel about it and, I received no satisfatory response. I filed a complaint to the office. Reply was that my insurance didn't cover the lost... Read more

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