Public Storage Complaints and Reviews

Had an experience with Public Storage?   Submit review ›
Public Storage
Main address: Attn: Customer Service 91221-5050 Glendale CA
1-800-688-8057, 1-800-567-0759, ,
  • 218+17 mobile complaints
  • $160K claimed losses
  • $682 average
Had an experience with Public Storage?
Submit review › Submit review ›

  • 2 hours ago
  • Other
  • Storage Unit Thieft
  • 3

Rented a unit last Feb..... Didn't return to the unit till end of October.... In July i was in Austin .... Payment lapsed 30 days ..... I paid the payment in August to catch up and have been caught up since .... One error on my part ... When this happened in July they cut my lock off and put a managers lock on .... Need less to say when I showed up in Oct .... all my box's were stolen .... TVs... Read more

Was this review helpful? 0 0

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it may be moving in very easy I appreciate his customer service and I'm very glad that he made my day easy thank you for the storage and for Aaron he's a great guy Add comment

I rented a unit@ one of ur locations and one of your representative Michele provided me wth excellent service n showing me the unit and buying supplies..I really don't think there could have been any better service..I was very satisfied. Add comment

     

  • 2 days ago
  • Building Services - Moving, Storage
  • Norcross, Georgia
  • Storage
  • 13

I LOST ALL OF MY ITEMS BEHIND THE NEGLIGENCE OF PUBLIC STORAGE WITH NO REGARDS TO MAKE ME WHOLE. I WILL TAKE LEGAL ACTION AS THIS IS AN UNDUE HARDSHIP. THEN ON TOP OF THE ERROR, I HAVE MADE SEVERAL TRIPS TO THERE OFFICE TO RECTIFY THEM AND SHOW THEM THE BANK RECORDS WHERE MY ACCOUNT HAD BEEN DRAFTED MULTIPLE TIMES FOR THE SAME PAYMENTS. THE WORKERS THERE APPEAR INCOMPETENT AND DO NOT FOLLOW... Read more

Was this review helpful? 0 0

     

  • Oct 24
  • Storage
  • Storage Fees
  • 20

All of a sudden, Public Storage raised my storage fees by about 25%. I received no notification of this change; I found it on my credit card bill. When I called, I discovered that they had my address spelled wrong. They claim they sent a notice, but it was too this misspelled address. They are now trying to blame me for "not updating my address." I have been their customer for years, and... Read more

Was this review helpful? 0 0

     

  • Oct 22
  • Storage
  • Village Of Pelham, New York
  • Broken Storage Unit
  • 26

My husband has a unit in south Carolina he had for years, we now live in N.Y. he was notified on 10/17/14 that the unit was broken into on 8/6/14. They are now demanding him to come to SC to fill out a police report, which is now going to cause us significant financial hardship as he has to take time off of work (which he just started and is on probation), purchase a plane ticket, get a hotel... Read more

Was this review helpful? 0 0

     

  • Oct 21
  • Building Services - Moving, Storage
  • Millville, New Jersey
  • Storage Unit Overcharge
  • 20

My name is joseph Browder Iam being charge highly for a unit an the rep did not show .I TRUSTED HER WHEN I TOLD WHAT I WAS BRINGING . SHE SAID IT WAS BIG ENOUGH HAVE CALL 10 TIMES EVEN MY LINDA WAS SPOKEN RUDELY TO COMMINCATED BECAUSE I NEW I WASNT able to come on the date that was stated WHEN I SPOKE WITH A SUPERVISOR HE TRY TO JUSTAFY I STATED... Read more

Was this review helpful? 0 0

     

  • Oct 20
  • Storage
  • Alexandria, Virginia
  • Secure Rented Storage Units
  • 1
  • 1
  • 32

It seems every time I need to buy a packing item or have an issue I need to discuss with the on site manager, the manager is never in. A few times my code would not let me in, and I looked to the manager, but the office was locked and a sign was posted. "Will be back at [INSERT TIME]." The manager often leaves for a half hour to 45 minutes on end and then often does not return at the time she... Read more

Was this review helpful? 0 1

     

  • Oct 14
  • Building Services - Moving, Storage
  • Philadelphia, Pennsylvania
  • Storage Rental Charge
  • 1
  • 1
  • 67

I have never had storage before, I was looking for unit near my new home and stopped by Public Storage on Grant Ave Philadelphia, PA. Lady in charge was very vulgar and pushy, she told me they have amazing sale first month free and rent $36 per month vs. $55 per month. I was hesitant but she kept telling me sale will be gone tomorrow and I must sign up. She kept pushing and I gave in, sale of $36... Read more

Was this review helpful? 1 0

     

  • Oct 14
  • Building Services - Moving, Storage
  • Storage Facility Price
  • 1
  • 1
  • 60

Well I saw their advertisement for a storage unit at $1 for the first 30 days. I knew it wouldnt be just $1 but their had to be a hook involved. I neded a second storage unit after moving and Uhaul was full so I went to Public Storage. I asked the lady working whats the catch? Really just $1 and she said yes sir, let me show you the unit. It was perfect and the exact size I needed. I said $1 for... Read more

Was this review helpful? 1 0
 
×
You are reading about Public Storage.
Filing a new complaint about
×