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1.8 Based on 90 reviews
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  • Customers like
    • Manger at move in was good 2
    • Receptionist understanding 1
    • Staff 1
  • Customers don't like
    • Customer service 12
    • Rate increase 10
    • Fees 7

In May 2016 my bill was $128 in June 2016 it was $136 now I am looking at July 2016 bill and it is saying $146.91!!!! I pay my bill at least 2 days before it is due and have had this unit for four years. These people are criminals! Add comment

Emergency Colorado Springs store #28207 Add comment

Do not store your personal belongings here. I had 7,000.000 USD worth of property stolen and i suspect one of their employees had orchestrated the whole deal. Their employees steal and you have no recourse. The insurance policy is worthless; they put the burden on you - you have to prove the locker was burglarized by forced entry. The thieves that work for this company are smart enough to pick your lock then put it back in place locked again... Read more

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I move out of this facility in oxon hill on January the 29th., even scheduled the move out date., today may 11th I receive a 450.20 bill in the mailbox from them. Nobody knows why but the letter was from interstate, which is a credit debitor., wth I'm very in satisfied ., I call the office it just goes to voice mail. Call the district manager it goes to vmail. No answer but I have a $450.20 bill Add comment

This is the worst company I have had the displeasure to deal with. First, their $1 first month offer is a lie. They give a discount, but you end up paying all sorts of fees and by the time you are through, you've paid almost the same amount anyway. Then, they charge ridiculously high late fees, plus they add lien charges. I was away and missed a payment so came back to find a huge balance. Terrible customer service - even though I explained,... Read more

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There are a lot of dishonest people around sure,, but a name as well known as this should be upset to the RIPOFF'S reported about many locations. Seriously, buy your lock (or else) buy your insurance (or else) change rates on a whim. So? Or else get your *** out. tried to pay by phone 20.00 extra for what? Me trying to pay you? How about i charge you for misleading ads, extra charges,,, I take that back, forced extra charges. IT'S JUT NOT... Read more

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Public Storage has raised my rent twice within a year with a single letter notice that I don't even recall getting and once I complain to customer servicethat it is easier to keep a customer that they already have them find a new one ,simply by keeping the present customer happy , their response was their hands are tied .the only companies who can treat customers like they do is when they know they have a monopoly Read more

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Public storage 10x15 is ready is 8 x15 and the manager name is Mark a military man has no integrity at all Add comment

I am very displeased with this company. The first time i have used a public storage facility and to my knowledge they added an option fee before even letting me know and then call me right as they're doing the auction to tell me that they're auctioning off my things and I had no idea this company is ***-poor when it comes to customer service no one knows anything and they can never get back in touch with anyone that you have spoken with nor is... Read more

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Access to unit after payment has been made. Public Storage operates bait and switch. They do not hold their employess accountable, they address an individual as if they have no understanding of law or the situation that has occurred. Anyone reasonable person understands that when you have paid , you should have access to your belongings, not Public Storage. They want you to buy new locks after they have destroyed the ones they rpeviously sold... Read more

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