Public Storage Complaints and Reviews

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Public Storage
Main address: Attn: Customer Service 91221-5050 Glendale CA
1-800-688-8057, 1-800-567-0759, ,
  • 205+15 mobile complaints
  • $150K claimed losses
  • $659 average
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  • 1 day ago
  • Repairs
  • Burglary
  • 1
  • 1
  • 23

Hello, how are you doing? I really do appreciate you taking some of your time to sit down and read this review that I have posted. I am in a very bad situation right now and I really do need someone to help assist me, someone to lead me in the right direction of the proper steps and procedures I should take to go about a situation like this, and I need someone to give me some advice on how I can... Read more

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  • 1 day ago
  • Building Services - Moving, Storage
  • Greensboro, North Carolina
  • Stolen Items
  • 2
  • 2
  • 57

I check on my storage space on a daily basis without fail. One day I went to check and found that my storage space was empty. When I say empty. Everything that owned was gone, including my toothbrushs and soaps. Ask the Public Storage main office personnel about it and, I received no satisfatory response. I filed a complaint to the office. Reply was that my insurance didn't cover the lost... Read more

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  • Sep 24
  • Storage
  • Overland Park, Kansas
  • Failed Appointment
  • 1
  • 1
  • 7

I'm here waiting with an appointment. There is a sign that says be back at 4:30. No way do i want to rent here. I have moved allot and rented storage. This is just unbelievable. Read more

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  • Sep 23
  • Storage
  • Minnetonka, Minnesota
  • Storage Facility
  • 1
  • 1
  • 23

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood everything involved. She picked out exactly what I needed for storage area. She was friendly and anticipated my every need concerning using this property. She was polite and personable.I have gotten as good of care from her as I have shopping some of the finest upscale stores in the... Read more

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  • Sep 21
  • Storage
  • Mountain View, California
  • Storage Price
  • 1
  • 1
  • 57

I called public storage because we needed a storage ASAP, they quoted me a price on a 5 by 10. My wife and I thought that was a great price then we went into the store sign part of the contract and she told us there was a mandatory insurance fee that had to be paid up front.I asked her why this wasn't said over the phone or online her excuse was the insurance company does not want anyone to... Read more

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  • Sep 20
  • Storage
  • Orlando, Florida
  • Positive Experience
  • 12

I was there to pay my monthly payment. The employee Edith was very pleasant, quick, and accurate with the processing. I have been conducting business with this location for several years now. The location is clean, in a central location, and easy to get to. The previous visits have been the same. I will continue to visit this location and use their services. The location is on 17 93 on the... Read more

Was this review helpful? 0 1

I stop at ps on white horse Rd to about prices on a unit I talk to ms Sonya she took me out and showed me a 10 x 10 she explain price and insurance and lock I said it sound good she very nice and polite and helpful thank sonya Add comment

     

  • Sep 15
  • Storage
  • Las Vegas, Nevada
  • Unprofessional Service
  • 59

Made my reservation on-line and was called by Tamara the manager on Boulder Hwy in Vegas to confirm. I told her we would be there in a half hour and I was on a strict time line. She said she would be there waiting. We arrived on time and the office was closed and she was gone. 45 minutes later she unapologetically arrived. When asked why she wasn't there when she said she replied she had to go to... Read more

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  • Sep 13
  • Storage
  • Positive Experience
  • 1
  • 1
  • 19

I rented a unit at Public Storage for several years and had a wonderful, wonderful experience. The staff was professional, and I felt that the contents of my storage unit were well protected. And I was right. For anyone in the St. Louis area who needs to store furniture, etc, please consider Public Storage. I was at a competitor storage place before switching to Public Storage and much of my... Read more

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  • Sep 13
  • Storage
  • The Woodlands, Texas
  • Storage Rent
  • 1
  • 1
  • 41

I rented a unit at 2960 FM 1960 in Houston, Tx and was robbed by the employees... I was moving from Channelview to Spring and stored my property at this site. I was late with my rent and Public Storage changed my lock on my unit and placed their lock on the unit. Well I paid my fees retrieved my things only to discover 3 boxes missing from my inventory list.. Strange seeing this is a secure... Read more

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