Public Storage Complaints and Reviews

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Public Storage
Main address: Attn: Customer Service 91221-5050 Glendale CA
1-800-688-8057, 1-800-567-0759, ,
  • 183+9 mobile complaints
  • $130K claimed losses
  • $703 average
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  • 1 day ago
  • Building Services - Moving, Storage
  • Montgomeryville, Pennsylvania
  • Rats And Mice
  • 1

The manager, Meg, was aware of an infestation in a locker behind our and never notified us of her discovery. Months after, we went to vacate our storage locker and EVERYTHING was covered in vermin fecies. We had to throw out our infested property and wear gloves to move our items. If she had warned us at the time (months and months prior) maybe we could have salvaged valuable property. After... Read more

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Public storage on mannehiem in Hillside, Illinois has the worst customer service ever!!!!! Hasn't even been 30 days and I have a extra 50 charge.The sales associate Brittany says it's for the last 5 days of July. Then my bill will start on August 1st. WTF?!!!

  • Jul 16
  • Storage
  • Lake Worth, Florida
  • Storage Service Extra Fee
  • 3

Paid my bill every month, Was charged extra fee upon leaving after I closed out my account for removal of junk as they called it, I didn't leave a *** thing behind. I left because the place was crawling with Roach's and Rodent's and everybody was using it to store Hazardous and Toxic material's such as Fertilizer's ,Pesticides and gasoline's for lawn service work. This storage facility is used... Read more

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  • Jul 14
  • Other
  • Houston, Texas
  • Storage Rental
  • 9

I will NEVER NEVER NEVER ever rent a unit from a Public Storage facility. They have increased my rent for the send time and I received the notice less than a month before the increase was to happen. I cannot count the number of times the employee servicing the desk has changed and when I called to complain the lst time they did this I had to call a central office and the woman was absolutely... Read more

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Hi, I paid on 7/1 125.00$ online using checking. I receive email confirmation that payment received.on 7/10 they send email the acc past due

Worse customer service ever. Rude employees force you to take insurance policy that you don't need. Property manager doesn't return calls .bolingbrook location on brook court will never return

  • Jul 08
  • Building Services - Moving, Storage
  • Hurst, Texas
  • Service Price Increase
  • 1
  • 9

On June 4th I reveived a postcard from the Public Storage in Hurst Texas notifying me that my rate will increase as of July 1st. The contract states that a minimum of 30 days notice is required. Here's the catch, they dated the postcard for May 26th, but waited until after the 1st of June to mail it. The facility is within walking distance from my house and there is no way that it would take a... Read more

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  • Jul 07
  • Building Services - Moving, Storage
  • Palm Springs, California
  • Public Storage Rate Increases
  • 9

These people need to be regulated! Moved a house full of furniture into a Public Storage unit just 5 months ago. Just found out that they are already raising the rent 21%. We received the notice in the mail on 7/7 but the rent is increasing 8/1 (not 30 days as quoted in their contract). Called their "customer service" people and they could not have cared less. It would cost too much to move... Read more

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I pay my bill in full and on time every month and I am consistently having problems getting in. It's before hours AND it's a holiday so no customer service rep is available. Not being able to access my storage when needed has happened too many times and I am not a happy customer.

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